Self Check-in (Kiosk)
Check-in at an Airport Kiosk
EVA Air provides a self-check-in service at many airports, so you can enjoy the convenience of obtaining your boarding passes or baggage tags from an airport check-in kiosk.
Self-Check-in Service
Currently Applicable Airports
- Taipei SongShan Airport, Singapore Changi Airport, Toronto Airport, Los Angeles Airport, London Heathrow Airport, Tokyo Haneda Airport, Seoul Incheon airport, Bangkok Suvarnabhumi Airport, Hong Kong Airport, Seattle Airport.
Notes: The Airport check-in kiosk with bag tags printing service: Hong Kong Airport, Tokyo Haneda Airport, London Heathrow Airport and Singapore Changi Airport.
Hours of operation: Check-in closes 60 minutes before the flight's scheduled departure (the actual operation hours may differ according to the kiosk specification of each airport.)
Advantages of This Service
- You don't have to stand in line at a check-in counter. Touch screens and step-by-step instructions allow you to quickly complete check-in formalities.
- You may choose an available seat using the seat map.
- Boarding passes and bag tags are printed as you wait.
- The service is available in the following languages: Traditional Chinese, Simplified Chinese, English, Japanese, Vietnamese, Thai, Korean, French and German.
Ineligible Passengers
- Passengers whose reservations have not been confirmed.
- Passengers who have no electronic ticket.
- Passengers requiring special assistance.
- Passengers with an infant under 2 years of age.
- Check-in with more than 2 connecting flights, e.g., NRT-TPE-BKK-CDG-MUC.
Steps for Kiosk Check-in
Step 1: Select 'EVA Airways' on the home screen.
Step 2: Confirm the following items cannot be brought on board.
Step 3: Select the number of check-in passengers. Please note that passengers in the same booking reference can check in together, otherwise, please check in separately.
Step 4: Once your booking has been retrieved, place your passport on the reader, with the photo page facing down.
Step 5: Select your preferred method to search for your reservation.
- Six-character EVA Air alphanumeric booking reference.
- 13-digit eTicket number.
- Infinity MileageLands Card: You can choose (1) input your Infinity MileageLands membership number, (2) insert your membership card, or (3) your scan membership QR code. Only applies to EVA Infinity MileageLands Card.
Step 6: Input the requested data corresponding to your selection in step 5.
Step 7: If you would like to register your mileage, tap the "UPDATE" button.
Step 8: If you would like to change your seat selection, tap the "CHANGE SEAT" button.
Step 9: Select the passengers who would like to check in baggage.
(Note: Service available at airports with the self-tagging function.)
Step 10: Select the number of bags you're checking in for each passenger. If you have more than 4 bags, please contact the EVA Air counter.
(Note: Service available at airports with the self-tagging function.)
Step 11: Collect your baggage tags.
(Note: Service available at airports with the self-tagging function.)
Step 12: Collect your boarding passes and lounge invitation card.
Step 13: Check-in complete! Please check the information and head for the boarding gate early for further document checks.