Privacy & Security Statement

EVA AIR is committed to protecting your privacy.

You are encouraged to know all your rights about using the services of this website provided by EVA Airways Corporation (hereinafter ‘the Company’ or ‘EVA AIR’). EVA AIR hereby makes the following statement in accordance with Article 8 of the Personal Information Protection Act, which includes the guidelines we use for protecting the information you provide us during a visit to our web-site.

Purposes for collecting personal information

EVA AIR collects personal information for the following purposes: flight booking process, establishment of ticket-related data, ticketing notice, issue of itinerary, transportation management, consumer/passenger services and management, membership services and management, product marketing, and statistical surveys and analyses (statutory specific purpose items: Nos. 003, 029, 040, 052, 064, 077, 090, 148, 157 and 168) in order to elevate service quality and strengthen personalized services.
To safeguard your rights and interests, the personal information which you have provided us will be verified against that of a third party agency to facilitate transaction security and prevent your credit card from being fraudulently used by others.

Methods for collecting personal information

EVA AIR will collect passengers’ personal information through the following means:

Categories of personal information collected

Through the above collection methods, the types of personal information EVA AIR collects may include:

If you cannot provide the personal information required by the respective service scope, it is possible that we may not be able to complete part or all of the services and/or transactions you requested.

Time, regions, targets and methods of using the personal information collected

Other important information

Member’s personal information may be supplied to the Company’s co-branded card issuers, namely Citibank Taiwan and American Express International (Taiwan) Inc.

Passenger's rights to his/her personal information

Anyone who voluntarily provides the Company with his/her personal information is entitled to the following rights according to the Personal Information Protection Act:

Collection of information through 'Cookies'

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to differentiate the preference of the individual user. Most of the web-sites may use cookies to provide services to their customers. However, a cookie will only identify the use of the computer other than the user. Therefore, you can configure your browser to not accept cookies if you choose, however, if you disable your cookies, you will not have access to certain personalized features or participate in all of the activities on the web-site.
Keeping our commitment:
EVA AIR will not disclose the data obtained from your Cookies in order to safeguard your privacy. EVA AIR may use cookies to collect information through your web browser for the following purposes:

Collection of IP Address

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication. When you access our website we collect your IP address. We store this information to help us manage security, analyze how our website interact with you and do the product marketing. We also use IP address to block the visitor, who is unable to comply with the website’s terms of service, from accessing to our website.

Collection of E-mail Address

EVA AIR will follow the guidelines for “Collection of Personal Information” in using the e-mail addresses obtained to deliver information relevant to our customers, including a wide range of services and special privileges, and will make known on the e-mail that it is sent by the Company.


Please safeguard your personal information. Do not supply your personal information to others. To prevent others from collecting and abusing your personal information, DO remember to log out of the site when you complete a transaction (incl. Internet reservation, shopping, member contact or other data change), and close the window before you leave the site if you share a computer with others.

Modification of the Privacy & Security Statement

EVA AIR reserves the right to change these guidelines and disclaimers at any time, and the content presented on this page is considered to be the latest version. Should a huge modification to our Privacy & Security statement occur, we will post those changes on our website so that you are aware of the changes.

Secure Website

In order to protect yourself in the Cyber world, you should validate whether or not the website you're visiting is indeed a legitimate website. EVA AIR website ( is a secure site with a Cybertrust server Digital ID and EVA AIR mobile website ( is secure site certified by GlobalSign – a WebTrust-certified company – both of which enable secure communications between your browser and our website.

Transaction and Data Encryption

EVA AIR protects passenger transaction and privacy information with Secure Socket Layer (SSL) encryption technology, an industry standard for encrypting over the Internet, where text will be automatically converted into codes before being securely dispatched over the Internet.

Governing Law and Settlement of Disputes

Any dispute arising out of or in connection with this website shall be referred to and resolved by Taiwan Taoyuan District Court, R.O.C.

Please contact us if you have any questions and comments regarding our Privacy and Security Statement.