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Order a Free Upgrade
 

 

How to Order a Free Upgrade

  • You may follow the following steps to apply for free upgrades when you reach the free upgrade requirement with Upgrade Certificate or Electronic Miles earned by the same account number:

    Step1:Make your reservations through an EVA Air reservation office and state your intention to use Electronic Miles or Upgrade Certificate for a free upgrade. Please also state the type of ticket that you are holding (or will purchase).   Booking Designators for free upgrade: 
       N -   Super Business / 
                Premium Laurel
       O– Evergreen Deluxe /
               Elite

                                       ▼

    Step2:Choose to use your own miles, the miles transferred to you or Electronic Upgrade Certificate.

                                       ▼ 

    Step3:The system will automatically deduct miles or Upgrade Certificate from your electronic account once you book confirm seat.   
    The total mileage required for the upgrade must be valid till the departure date. 
  • When you cancel an upgraded reservation that was made by using Electronic Miles or Upgrade Certificate before the departure date, the system will automatically re-deposit the original valid Electronic Miles or Upgrade Certificate back to the account. The system takes 3-5 days to process the re-deposit action if the cancellation occurred after the departure date.
  • Please print the original ticketing class category of buying on the ticket when booking the N, O, for free upgrade.
  • Free upgrades are applicable to EVA Air international routes with BR flight number except chartered flights and some code-shared routes with partner airlines. Eg. Kaohsiung-Ho Chi Minh route code-shared with UNI Air; Taipei-Nagoya and Taipei-Tokyo routes code-shared with All Nippon which are operated by All Nippon.
  • Holders of the following tickets can not reserve a free upgrade in advance:
    1. Various free or special offer tickets, such as free tickets, tickets with  no face value, and free or discount travel/airline industry tickets,
    2. Barter tickets,
    3. Group tickets,
    4. Special promotion fare tickets,  (Eg. Holding R/H booking class tickets ) 
      Till Jun. 20, 2008, free upgrades are allowed upon airport check-in and are subject to seat availability with sufficient Electronic Miles or Electronic Upgrade Certificates. 
  • Free upgrades are limited to the next higher class only. Successive class upgrade is not allowed.
  • EVA Air reserves the right to limit the number of passenger upgrades on each flight.
  • If the ticket presented at the airport check-in counter does not comply with the rules for upgrade, the member must abide by the airport staff's recommendation. You will be most likely asked to purchase another ticket, pay the difference between the two tickets, or check in according to the ticket class.
  • Infant tickets are required to pay fare difference for the upgrade.
  • Evergreen Club members who do not have enough credits to redeem for an upgrade in cabin service can purchase the required miles upon check-in at the airport for an en route upgrade.  But members cannot reserve a free upgrade in advance.  A member cannot purchase more than 5,000 miles at check-in to secure an en route upgrade, and the cost is US$40.00 for every 1,000 miles purchased.
    A.  Free upgrades are applicable to EVA Air international routes with BR flight number except
         chartered flights and some code-shared routes with partner airlines. Eg. Kaohsiung-Ho Chi Minh
         route code-shared with UNI Air; Taipei-Nagoya and Taipei-Tokyo routes code-shared with
         All Nippon which are operated by All Nippon.
    B.  Miles purchased will be reflected as bonus miles in your Evergreen Club account.
  • The ticket holder is responsible for all taxes and surcharges for a free upgrade.

Requirement for one flight number free upgrade─ till Jun. 20, 2008 (travel date) 

1. The requirements on the flights with Evergreen Deluxe / Elite cabin service

Economy → Evergreen Deluxe / Elite
Route/Asia 10,000 Miles
Route/America ; Europe  20,000 Miles

 

Evergreen Deluxe / Elite → Super Business / Premium Laurel
Route/Asia 15,000 Miles
Route/America ; Europe 30,000 Miles

 

2.The requirements on the flights without Evergreen Deluxe / Elite cabin service

Economy → Business / Premium Laurel

Route/Asia

15,000 Miles

Route/Taipei→ Mumbai V.V.

35,000 Miles

Route/Oceania

35,000 Miles

Route/Europe

45,000 Miles

Please note:

  • The Free Upgrade requirement is based on one sector route.
  • The mileage record with cabin class upgrade can be credited to Evergreen Club membership account only, it is not permitted to transfer into other partner airlines.


Requirement for one flight number free upgrade Effective from Jun. 21, 2008 (travel date)


1. Add-on Peak period and revised part of regular period redeem mileage table

 

Evergreen Deluxe /
Elite

Economy

Super Business /
Premium Laurel

Economy
(Flights without Evergreen Deluxe/Elite cabin service)

Super Business /
Premium Laurel

Evergreen Deluxe / Elite
Regular period Peak
period
Regular period Peak
period
Regular period Peak
period
Between Taiwan &
Hong Kong/Macau
Not available

15,000 Miles

15,000
Miles 
Not available 
Within Asia 10,000 Miles  15,000 Miles  15,000 Miles  20,000 Miles  15,000 Miles  20,000 Miles 
Within Asia & Europe/America  25,000 Miles 35,000 Miles 45,000 Miles 55,000 Miles 35,000 Miles 45,000 Miles
Within Taipei & New York  30,000 Miles 40,000 Miles  Not available 40,000 Miles 50,000 Miles
Within Taipei & Oceania  Not available   35,000 Miles 45,000 Miles  Not available 

Please note:

  • The Free Upgrade requirement is based on one sector route.
  • The mileage record with cabin class upgrade can be credited to Evergreen Club membership account only, it is not permitted to transfer into other partner airlines.
  • Free Upgrades are allowed for member holding ticket with booking class code Y/M/Q/K upon airport check-in and are subject to seat availability with sufficient Electronic miles or Electronic Upgrade Certificate. Members holding other booking class code tickets need to reserve Free Upgrades in advance. Booking class code R/H/G/W/I are not eligible for Free Upgrades with Electronic miles or Electronic Upgrade Certificate.

2. Effective from Jun. 21, 2008, the peak periods of free upgrade are revised as below:
Route 2008 2009
Between Taiwan &
Hong Kong/Macau 
JUN25-JUL10
SEP25-OCT12
JAN21-JAN31
JUN25-JUL10
SEP25-OCT12

Within Asia

JUN21-AUG20
DEC15-DEC31

JAN01-JAN06
JAN21-JAN31
JUN21-AUG20
DEC15-DEC31

From Asia to America

JUN21-AUG20

JAN01-JAN10
JAN21-JAN31
JUN21-AUG20

From America to Asia

JUN21-JUL15
 DEC10-DEC26

JAN21-JAN31
JUN01-JUL15
 DEC10-DEC26

Within Asia & Europe

JUN25-JUL31
AUG20-SEP10
DEC11-DEC25

JAN01-JAN10
JAN21-JAN31
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25

Within Asia & Oceania

JUN21-AUG15

JAN04-JAN31
JUN19-AUG15