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How to Order an Upgrade Award
- You may follow the following steps to apply for upgrade award when you reach the upgrade award requirement with valid Upgrade Certificate or Electronic Miles earned by the same account number:
Step1：Make your reservations through an EVA Air reservation office and state your intention to use Electronic Miles or Upgrade Certificate for an upgrade award. Please also state the type of ticket that you are holding or will purchase. (Please see note 1)
Note 1: Members can also make award upgrade reservations by logging into Evergreen Club account online. It is available to ticketed passengers with confirmed reservations made by EVA Internet Booking System only. Please click here for details. |
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Booking Designators for upgrade award:
N - Super Business /
Premium Laurel
O– Evergreen Deluxe /
Elite |
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| Step2：Choose to use your own miles, the miles transferred to you or Electronic Upgrade Certificate. |
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Step3：The system will automatically deduct miles or Upgrade Certificate from your electronic account once you book confirm seat.
The total mileage required for the upgrade must be valid till the departure date. |
- When you cancel an upgraded reservation that was made by using Electronic Miles or Upgrade Certificate before the departure date, the system will automatically re-deposit the original valid Electronic Miles or Upgrade Certificate back to the account. The system takes 3-5 days to process the re-deposit action if the cancellation occurred after the departure date.
- Please print the original ticketing class category of buying on the ticket when booking the N, O, for upgrade award.
- Upgrade awards are applicable to EVA Air and UNI Air international routes with BR or B7 flight number except chartered flights and some code-shared routes with partner airlines. Eg. Taipei-Nagoya and Taipei-Tokyo routes code-shared with All Nippon which are operated by All Nippon.
- Holders of the following tickets can not reserve an upgrade award in advance or upgrade upon airport check-in:
- Various free or special offer tickets, such as free tickets, tickets with no face value, and free or discount travel/airline industry tickets,
- Barter tickets,
- Group tickets,
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Special promotion program/fare tickets, (Eg. Holding R/H/U booking class tickets.)
- Upgrade awards are limited to the next higher class only. Successive class upgrade is not allowed.
- EVA Air and UNI Air reserve the right to limit or adjust the number of passenger upgrades subject to the status of booking on each flight. The number of upgrade seats may not be available on some flights.
- If the ticket presented at the airport check-in counter does not comply with the rules for upgrade, the member must abide by the airport staff''s recommendation. You will be most likely asked to purchase another ticket, pay the difference between the two tickets, or check in according to the ticket class.
- Infant tickets are required to pay fare difference for the upgrade.
- Evergreen Club members who hold Y/M/Q/K ticket do not have enough miles to redeem for an upgrade in cabin service for same day EVA flight can purchase the required miles upon check-in at the airport for an en route upgrade. But members cannot reserve a free upgrade in advance. A member cannot purchase more than 5,000 miles at check-in to secure an en route upgrade, and the cost is US$40.00 for every 1,000 miles purchased. Miles purchased will be reflected as bonus miles in your Evergreen Club account.
- The ticket holder is responsible for all taxes and surcharges for an upgrade award.
- The mileage record with cabin class upgrade can be credited to Evergreen Club membership account only, it is not permitted to transfer into other partner airlines.
- Upgrade Awards are allowed for member holding EVA Air or UNI Air ticket with booking class code Y/M/Q/K upon airport check-in and are subject to seat availability with sufficient Electronic miles or Electronic Upgrade Certificate. Members holding other booking class code tickets need to reserve upgrade awards in advance. Booking class code R/H/G/U/W/I are not eligible for upgrade awards with Electronic miles or Electronic Upgrade Certificate.
Requirement for ordering EVA Air / UNI Air one flight number upgrade award
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Evergreen Deluxe /
Elite
↑
Economy |
Super Business /
Premium Laurel
↑
Economy
(Flights without Evergreen Deluxe/Elite cabin service) |
Super Business /
Premium Laurel
↑
Evergreen Deluxe / Elite |
| Regular period |
Peak
period |
Regular period |
Peak
period |
Regular period |
Peak
period |
| Between Taiwan Taoyuan International Airport & Kaohsiung International Airport |
Not available |
10,000 Miles |
10,000
Miles |
Not available |
Between Taiwan &
Hong Kong / Macau |
Not available |
15,000 Miles |
15,000
Miles |
Not available |
Between Taiwan &
Mainland China |
10,000 Miles |
15,000 Miles |
15,000 Miles |
20,000 Miles |
15,000 Miles |
20,000 Miles |
|
Between Taiwan & Guam |
Not available |
15,000 Miles |
20,000
Miles |
Not available |
Within Asia
|
10,000 Miles |
15,000 Miles |
15,000 Miles |
20,000 Miles |
15,000 Miles |
20,000 Miles |
Within Asia & Europe/America
(Excludes New York and Toronto) |
25,000 Miles |
35,000 Miles |
45,000 Miles |
55,000 Miles |
35,000 Miles |
45,000 Miles |
Within Taipei &
New York / Toronto |
30,000 Miles |
40,000 Miles |
Not available |
40,000 Miles |
50,000 Miles |
| Within Taipei & Oceania |
Not available |
35,000 Miles |
45,000 Miles |
Not available |
Please note：
(1) The Upgrade Award requirement is based on one sector route.
Peak period :
| Route |
2012 |
2013 |
Between Taiwan &
Hong Kong/Macau/
Mainland China |
JAN18-JAN28
JUN25-JUL10
SEP25-OCT12 |
FEB05-FEB15
JUN25-JUL10
SEP25-OCT12 |
|
Within Asia /
Between Taiwan & Guam |
JAN01-JAN06
JAN18-JAN28
JUN21-AUG20
DEC15-DEC31 |
JAN01-JAN06
FEB05-FEB15
JUN21-AUG20
DEC15-DEC31 |
|
From Asia to America |
JAN01-JAN10
JAN18-JAN28
JUN21-AUG20 |
JAN01-JAN10
FEB05-FEB15
JUN21-AUG20 |
|
From America to Asia |
JAN18-JAN28
JUN01-JUL15
DEC10-DEC26 |
FEB05-FEB15
JUN01-JUL15
DEC10-DEC26 |
|
Within Asia & Europe |
JAN01-JAN10
JAN18-JAN28
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
JAN01-JAN10
FEB05-FEB15
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
|
Within Asia & Oceania |
JAN04-JAN28
JUN19-AUG15 |
JAN04-JAN25
FEB05-FEB15
JUN19-AUG15 |
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