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How to Order a Free Upgrade
- You may follow the following steps to apply for free upgrades when you reach the free upgrade requirement with Upgrade Certificate or Electronic Miles earned by the same account number:
| Step1：Make your reservations through an EVA Air reservation office and state your intention to use Electronic Miles or Upgrade Certificate for a free upgrade. Please also state the type of ticket that you are holding (or will purchase). |
|
Booking Designators for free upgrade:
N - Super Business /
Premium Laurel
O– Evergreen Deluxe /
Elite |
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| Step2：Choose to use your own miles, the miles transferred to you or Electronic Upgrade Certificate. |
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Step3：The system will automatically deduct miles or Upgrade Certificate from your electronic account once you book confirm seat.
The total mileage required for the upgrade must be valid till the departure date. |
- When you cancel an upgraded reservation that was made by using Electronic Miles or Upgrade Certificate before the departure date, the system will automatically re-deposit the original valid Electronic Miles or Upgrade Certificate back to the account. The system takes 3-5 days to process the re-deposit action if the cancellation occurred after the departure date.
- Please print the original ticketing class category of buying on the ticket when booking the N, O, for free upgrade.
- Free upgrades are applicable to EVA Air international routes with BR flight number except chartered flights and some code-shared routes with partner airlines. Eg. Kaohsiung-Ho Chi Minh route code-shared with UNI Air; Taipei-Nagoya and Taipei-Tokyo routes code-shared with All Nippon which are operated by All Nippon.
- Holders of the following tickets can not reserve a free upgrade in advance:
- Various free or special offer tickets, such as free tickets, tickets with no face value, and free or discount travel/airline industry tickets,
- Barter tickets,
- Group tickets,
-
Special promotion fare tickets, (Eg. Holding R/H booking class tickets )
Till Jun. 20, 2008, free upgrades are allowed upon airport check-in and are subject to seat availability with sufficient Electronic Miles or Electronic Upgrade Certificates.
- Free upgrades are limited to the next higher class only. Successive class upgrade is not allowed.
- EVA Air reserves the right to limit the number of passenger upgrades on each flight.
- If the ticket presented at the airport check-in counter does not comply with the rules for upgrade, the member must abide by the airport staff's recommendation. You will be most likely asked to purchase another ticket, pay the difference between the two tickets, or check in according to the ticket class.
- Infant tickets are required to pay fare difference for the upgrade.
- Evergreen Club members who do not have enough credits to redeem for an upgrade in cabin service can purchase the required miles upon check-in at the airport for an en route upgrade. But members cannot reserve a free upgrade in advance. A member cannot purchase more than 5,000 miles at check-in to secure an en route upgrade, and the cost is US$40.00 for every 1,000 miles purchased.
A. Free upgrades are applicable to EVA Air international routes with BR flight number except
chartered flights and some code-shared routes with partner airlines. Eg. Kaohsiung-Ho Chi Minh
route code-shared with UNI Air; Taipei-Nagoya and Taipei-Tokyo routes code-shared with
All Nippon which are operated by All Nippon.
B. Miles purchased will be reflected as bonus miles in your Evergreen Club account.
- The ticket holder is responsible for all taxes and surcharges for a free upgrade.
Requirement for one flight number free upgrade─ till Jun. 20, 2008 (travel date)
1. The requirements on the flights with Evergreen Deluxe / Elite cabin service
| Economy → Evergreen Deluxe / Elite |
| Route/Asia |
10,000 Miles |
| Route/America ; Europe |
20,000 Miles |
| Evergreen Deluxe / Elite → Super Business / Premium Laurel |
| Route/Asia |
15,000 Miles |
| Route/America ; Europe |
30,000 Miles |
2.The requirements on the flights without Evergreen Deluxe / Elite cabin service
| Economy → Business / Premium Laurel |
|
Route/Asia |
15,000 Miles |
|
Route/Taipei→ Mumbai V.V. |
35,000 Miles |
|
Route/Oceania |
35,000 Miles |
|
Route/Europe |
45,000 Miles |
Please note：
- The Free Upgrade requirement is based on one sector route.
- The mileage record with cabin class upgrade can be credited to Evergreen Club membership account only, it is not permitted to transfer into other partner airlines.
Requirement for one flight number free upgrade ─ Effective from Jun. 21, 2008 (travel date)
1. Add-on Peak period and revised part of regular period redeem mileage table
|
|
Evergreen Deluxe /
Elite
↑
Economy |
Super Business /
Premium Laurel
↑
Economy
(Flights without Evergreen Deluxe/Elite cabin service) |
Super Business /
Premium Laurel
↑
Evergreen Deluxe / Elite |
| Regular period |
Peak
period |
Regular period |
Peak
period |
Regular period |
Peak
period |
Between Taiwan &
Hong Kong/Macau |
Not available |
15,000 Miles |
15,000
Miles |
Not available |
| Within Asia |
10,000 Miles |
15,000 Miles |
15,000 Miles |
20,000 Miles |
15,000 Miles |
20,000 Miles |
| Within Asia & Europe/America |
25,000 Miles |
35,000 Miles |
45,000 Miles |
55,000 Miles |
35,000 Miles |
45,000 Miles |
| Within Taipei & New York |
30,000 Miles |
40,000 Miles |
Not available |
40,000 Miles |
50,000 Miles |
| Within Taipei & Oceania |
Not available |
35,000 Miles |
45,000 Miles |
Not available |
Please note：
- The Free Upgrade requirement is based on one sector route.
- The mileage record with cabin class upgrade can be credited to Evergreen Club membership account only, it is not permitted to transfer into other partner airlines.
- Free Upgrades are allowed for member holding ticket with booking class code Y/M/Q/K upon airport check-in and are subject to seat availability with sufficient Electronic miles or Electronic Upgrade Certificate. Members holding other booking class code tickets need to reserve Free Upgrades in advance. Booking class code R/H/G/W/I are not eligible for Free Upgrades with Electronic miles or Electronic Upgrade Certificate.
2. Effective from Jun. 21, 2008, the peak periods of free upgrade are revised as below:
| Route |
2008 |
2009 |
Between Taiwan &
Hong Kong/Macau |
JUN25-JUL10
SEP25-OCT12
|
JAN21-JAN31
JUN25-JUL10
SEP25-OCT12 |
|
Within Asia |
JUN21-AUG20
DEC15-DEC31 |
JAN01-JAN06
JAN21-JAN31
JUN21-AUG20
DEC15-DEC31 |
|
From Asia to America |
JUN21-AUG20 |
JAN01-JAN10
JAN21-JAN31
JUN21-AUG20 |
|
From America to Asia |
JUN21-JUL15
DEC10-DEC26 |
JAN21-JAN31
JUN01-JUL15
DEC10-DEC26 |
|
Within Asia & Europe |
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
JAN01-JAN10
JAN21-JAN31
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
|
Within Asia & Oceania |
JUN21-AUG15 |
JAN04-JAN31
JUN19-AUG15 |
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