Q:	Can I reserve a special meal using the EVA online booking system ?
	A:	Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. (Exception: For Kaohsiung-Macau v.v. flights, only regular vegetarian meal is available as a special service.)  If the special meal you require is not listed in our meal list online, please contact one of our reservation offices. If you need special meal services on another airline, EVA can make your request but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.

	Q:	Can I select my seat when I book and buy my ticket online ?
	A:	Yes, if your flights are on EVA Air you can select your seat online for flights depart at least 24 hours after but no more than 100 days.Currently we do not provide modification function for a pre-select seat, please contact EVA Air  reservation office for modification. Passengers who have used our advance seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. Due to certain unforeseen reasons, EVA reserves the right to adjust the seats other than those been pre-selected by passengers without prior notice.

	Q:	What form of payment is accepted for online booking?
	A:	EVA accepts VISA, Master Card, American Express, JCB and Diners Club. For identification at the check-in counter, you must use a credit card with the card number and name stamped into it. You are required to input your first name and last name exactly as displayed on the credit card. For itineraries originating in the U.S.A./Canada which includes other carriers’ flight, the credit card used for payment must be issued from the U.S.A./Canada and the billing address must also be within the U.S.A./Canada.

	Q:	How far in advance can I book my flight? What flights are available for online booking ?
	A:	The time period for bookings varies, depending upon which of  four different types of trips you are ticketing. 1. If all flight segments are on EVA Air and travel is point-to-point one-way/ round-trip, you can book flights seven hours in advance of scheduled departure but no more than 354 days ahead of time. Ex. Taipei - Los Angeles -Taipei; Bangkok - x/Taipei - Los Angeles - x/Taipei - Bangkok 2. If all flight segments are on EVA Air and the trip includes a return journey with a domestic surface sector in the originating and/or destination country, please refer to notes 1, 2 and 3 below. Ex. Taipei - Los Angeles - San Francisco -Taipei (travel between Los Angeles and San Francisco is at the passenger's own expense); San Francisco –Taipei - Los Angeles 3. Travel may also include flight segments in USA/Canada sectors on American Airlines (AA),Continental Airlines (CO), America West (HP) and/or Air Canada (AC) for travel to/from Austin TX/ Chicago IL/ Dallas-Fort Worth TX/ Houston TX/ Las Vegas NV/ Phoenix AZ/ San Diego CA/ St Louis MO and Toronto OT. Please also refer to notes 1, 2 and 3. Ex. Taipei - Los Angeles – Houston - San Francisco - Taipei. Los Angeles – Houston - San Francisco travel could be on CO flights. 4. Travel may also be from Taipei to Shanghai CN with flight segments on Shanghai Airlines (FM). Please refer to notes 1, 2 and 3. Note 1:  Available only for Taiwan and USA/Canada travel. Note 2:  Taiwan trips can be booked online 72 hours in advance of scheduled departure but no more than 11 months ahead of time. Note 3:  For USA/Canada travel, flights can be booked online seven days in advance of scheduled departure but no more than 11 months in advance.

	Q:	Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport ?
	A:	This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding to passengers who fail to present the original credit card used to purchase ticket.

	Q:	Can I change the passenger name after I have completed my purchase online ?
	A:	Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Evergreen Club member, please be sure your name appears on Evergreen Club membership materials in the same way it is shown on your passport.  Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.

	Q:	How will I know when my ticket has been issued ?
	A:	As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterward.

	Q:	Is it secure to purchase an air ticket on the website ?
	A:	Yes, it's secure. While you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over the Internet. Your personal data will be used to assist EVA AIR in providing better services to you. We will not sell or rent the data to third parties without your consent. For details, please refer to the 'Privacy & Security Statement ' of EVA AIR Website.

	Q:	If I already have a ticket, can I make a reservation through the online booking system ?
	A:	Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.

	Q:	Can passengers who are not Evergreen Club members or registered on the internet site use the EVA online booking system ?
	A:	As long as your travel meets the Terms and Conditions that apply to our online booking system, you can make your reservation and buy your ticket on EVA Air’s Web site.  Though we welcome your Evergreen Club membership, you do not have to be a member of our frequent flyer program to book travel online.

	Q:	Are there any additional travel charges other than the ticket fare (i.e. airport tax) that I have to pay ?
	A:	There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at an airport. For itineraries with paper tickets and originating in the U.S.A./Canada, tickets will be sent to your credit card billing address by express delivery and a non-refundable shipping fee will be charged to the credit card used to pay for the tickets. Ticket fares and the non-refundable shipping fee will be listed as separate charges on your credit card bill.

	Q:	Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight ?
	A:	Any changes in your travel date or routing are subject to applicable fare rules/conditions, in addition to seat availability, and passengers need to contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and passenger may have to purchase a new ticket for travel on the desired dates and routing.

	Q:	How many passengers can I book with one reservation ?
	A:	A maximum of four tickets (for adults and children) can be booked in each transaction as long as one of the passengers is the adult cardholder who is paying for the transaction. A child is someone who has reached his/her second but not 12th birthday by the date travel commences.

	Q:	Can I use my credit card to buy a ticket for someone else ?
	A:	Yes, as long as that person is traveling on the same flight with you.

	Q:	Where do I get the ticket I have purchased online ?
	A: