Q:	If a passenger sends a message but it is not received on the ground, will the passenger still be charged?
	A:	The passenger may be charged depending on the scenario: Scenario Will be charged? Note The recipient’s cellphone is not turned on. Yes The message has been sent to the recipient’s telecom service provider. The recipient is unable to receive the message because their cellphone is outside network coverage. Yes The message has been sent to the recipient’s telecom service provider. The recipient’s cellphone cannot accept the message because its memory is full. Yes The message has been sent to the recipient’s telecom service provider. The recipient is outside his telecom service provider’s coverage area and his roaming agreement does not permit SMS messages to be forwarded. Yes The message has been sent to the recipient’s telecom service provider. The recipient’s telecom service provider blocks air to ground messages. No

	Q:	Is this a two-way messaging service?
	A:	Yes. However, SMS communication can only be initiated from the air. A cellphone user on the ground can communicate with a passenger in the air, but only by replying to an SMS already sent to their phone from the aircraft.

	Q:	What is the cost of sending and receiving a message? Are both sender and receiver charged?
	A:	The cost will vary depending on the situation: Type of message Rate and who shall pay Note Passenger on board Cellphone user on the ground Air to ground US$1.50 Free   Ground to air US$1.50 or free Cost for sending a message is the same as the cost for sending a message overseas and is decided by the telecom service provider. Passenger will not be charged until the message has been read. The rate is US$1.50 per message.

	Q:	Can messages be sent in both Chinese & English?
	A:	Yes.

	Q:	Under what circumstances could a ground to air message not reach a passenger?
	A:	If the aircraft has already landed. In this situation, the sender will still be charged. If the telecom service provider of the person on the ground has blocked ground to air messages.

	Q:	Which aircraft offer SMS services?
	A:	All EVA Air’s B777 and A330 aircraft offer SMS service from every seat.

	Q:	What can I do if I have any inquiries about my payment record?
	A:	Please download the INFLIGHT PASSENGER CLAIM REFERRAL (you can get and install the free Adobe Reader here to open it), fill it out and send it directly to the service provider below: AIRCOM P.O. Box 518, Station B, Montreal, Quebec., Canada, H3B 3K3 Fax No.: +1 (514) 982-3643 e-mail: aircom@sita.aero If you do not receive any reply from AIRCOM after submitting your inquiry, please feel free to contact us.

	Q:	Can I send/receive SMS messages from my cellphone aboard the aircraft?
	A:	No. Passengers are not allowed to turn on their cellphone at any time during their flight but you can use the inflight entertainment system to send/receive SMS messages. To send a message, use the handset to navigate the on-screen keyboard (or use the touch-screen display in Premium Laurel Class aboard A330 aircraft and all seats aboard B777 aircraft)