Q:	Can I reserve a special meal using the EVA online booking system ?
	A:	Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. (Exception: For Kaohsiung-Macau v.v. flights, only regular vegetarian meal is available as a special service.)  If the special meal you require is not listed in our meal list online, please contact one of our reservation offices. If you need special meal services on another airline, EVA can make your request but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.

	Q:	Can I select my seat when I book and buy my ticket online ?
	A:	Yes, if your flights are on EVA Air you can select your seat online for flights depart at least 24 hours after but no more than 100 days.Currently we do not provide modification function for a pre-select seat, please contact EVA Air  reservation office for modification. Passengers who have used our advance seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. Due to certain unforeseen reasons, EVA reserves the right to adjust the seats other than those been pre-selected by passengers without prior notice.

	Q:	What form of payment is accepted for online booking?
	A:	EVA accepts VISA, Master Card, American Express, JCB and Diners Club. For identification at the check-in counter, you must use a credit card with the card number and name stamped into it. You are required to input your first name and last name exactly as displayed on the credit card. For itineraries originating in the U.S.A./Canada which includes other carriers’ flight, the credit card used for payment must be issued from the U.S.A./Canada and the billing address must also be within the U.S.A./Canada.

	Q:	How far in advance can I book my flight? What flights are available for online booking ?
	A:	The time period for bookings varies, depending upon which of  four different types of trips you are ticketing. 1. If all flight segments are on EVA Air and travel is point-to-point one-way/ round-trip, you can book flights seven hours in advance of scheduled departure but no more than 354 days ahead of time. Ex. Taipei - Los Angeles -Taipei; Bangkok - x/Taipei - Los Angeles - x/Taipei - Bangkok 2. If all flight segments are on EVA Air and the trip includes a return journey with a domestic surface sector in the originating and/or destination country, please refer to notes 1, 2 and 3 below. Ex. Taipei - Los Angeles - San Francisco -Taipei (travel between Los Angeles and San Francisco is at the passenger's own expense); San Francisco –Taipei - Los Angeles 3. Travel may also include flight segments in USA/Canada sectors on American Airlines (AA),Continental Airlines (CO), America West (HP) and/or Air Canada (AC) for travel to/from Austin TX/ Chicago IL/ Dallas-Fort Worth TX/ Houston TX/ Las Vegas NV/ Phoenix AZ/ San Diego CA/ St Louis MO and Toronto OT. Please also refer to notes 1, 2 and 3. Ex. Taipei - Los Angeles – Houston - San Francisco - Taipei. Los Angeles – Houston - San Francisco travel could be on CO flights. 4. Travel may also be from Taipei to Shanghai CN with flight segments on Shanghai Airlines (FM). Please refer to notes 1, 2 and 3. Note 1:  Available only for Taiwan and USA/Canada travel. Note 2:  Taiwan trips can be booked online 72 hours in advance of scheduled departure but no more than 11 months ahead of time. Note 3:  For USA/Canada travel, flights can be booked online seven days in advance of scheduled departure but no more than 11 months in advance.

	Q:	Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport ?
	A:	This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding to passengers who fail to present the original credit card used to purchase ticket.

	Q:	Can I change the passenger name after I have completed my purchase online ?
	A:	Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Evergreen Club member, please be sure your name appears on Evergreen Club membership materials in the same way it is shown on your passport.  Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.

	Q:	How will I know when my ticket has been issued ?
	A:	As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterward.

	Q:	Is it secure to purchase an air ticket on the website ?
	A:	Yes, it's secure. While you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over