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- A maximum of four passengers (including children) can be booked with each transaction provided that one of the adult passengers is the cardholder who pays for the transaction. (Someone is considered to be a 'child' if his/her age is between 2 to 11). You are required to present the credit card used to purchase the ticket during check-in at the airport. For identification at the check-in counter, you must use a credit card with the card number and name stamped into it. You are required to input your first name and last name exactly as displayed on the credit card. Passengers who fail to do so will be denied boarding unless they purchase a full-fare ticket at the airport ticket counter.
- EVA does not offer Internet booking/ticketing for infants who have not reached their 2nd birthdays. If you would like to buy an infant ticket, please contact EVA reservation office.
- EVA provides online bookings for different types of travel, and the window of time open for booking these different flight scenarios varies.
- If all flight segments are on EVA Air for point-to-point one-way/round-trip travel, bookings can be made for flights departing more than 7 hours after the time of booking and within 354 days.
Ex. Taipei-Los Angeles-Taipei ;
Bangkok-X/Taipei-New York–X/Taipei-Bangkok
- If all flight segments are on EVA Air and the trip includes a return journey with a domestic surface sector in the originating and/or destination country. Please refer to notes 1, 2 and 3 below.
Ex. Taipei-Los Angeles-San Francisco-Taipei (Travel expenses for Los Angeles-San Francisco sector are at the passenger's own expense);
San Francisco -Taipei -Los Angeles
- Travel may also include USA/Canada sectors on American Airlines (AA), Continental Airlines (CO) and/or Air Canada (AC) for flight segments to/from Austin TX / Chicago IL / Dallas-Fort Worth TX / Houston TX / Las Vegas NV / Phoenix AZ / San Diego CA / St Louis MO and Toronto OT. Please also refer to notes 1, 2 and 3.
Ex. Taipei-Los Angeles-Houston-San Francisco-Taipei (Los Angeles – Houston - San Francisco segments on Continental flights)
Note 1: Available only for Taiwan, USA/Canada, Amsterdam, Vienna travel.
Note 2: For Taiwan market, the online system is open for flights depart beyond 72 hours but within 11 months.
Note 3: For USA/Canada markets, the online system is open for flights depart beyond 7 days but within 11 months
- Any changes in travel date or routing are subject to relevant fare rules/conditions. Please contact an EVA ticketing office to make any necessary changes before the originally booked departure.
- EVA AIR seat selection function is available for flights depart 24hours after but within 100 days. Currently we do not provide modification function for a pre-select seat. Please contact EVA AIR reservation office for modification.
Passengers who have used our advance seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. Due to certain unforeseen reasons, EVA reserves the right to adjust the seats other than those been pre-selected by passengers without prior notice.
- If you need special meal service, please be sure to include your request with your reservation at least 24 hours prior to your scheduled flight departure.
(Exception: For Kaohsiung-Macau v.v. flights, only regular vegetarian meal is available as a special service.)
If you need special meal services on another airline, EVA will include that request in your booking records but cannot guarantee it. This service depends upon whether the other airline offers it or not.
- Once an online booking is completed, EVA Air cannot allow name change. If the passenger is not traveling, please apply for a ticket refund. And to avoid any unnecessary inconvenience that may occur, please make sure your booking name is in the same way that it appears on your passport. If you are one of our Evergreen Club members, please also make sure that the name on your membership card is the same as that on your passport. For your convenience in accumulating mileage and other frequent flyer club benefits, always use your name as it is reflected on your Evergreen Club membership for online bookings.
- For wait-list or open-date bookings, please contact our reservation office. These bookings cannot be processed online.
- EVA accepts VISA, Master Card, American Express, JCB and Diners Club. For identification at the check-in counter, you must use a credit card with the card number and name stamped into it. You are required to input your first name and last name exactly as displayed on the credit card.
For itineraries originating in the U.S.A./Canada which includes other carriers’ flight, the credit card used for payment must be issued from the U.S.A./Canada and the billing address must also be within the U.S.A./Canada.
- Charges will reflect taxes, airport fees and associated travel charges in addition to ticket fare. Most of these fees are set by government authorities or airport operators from arrival and departure points. These taxes and associated charges may be included or excluded in fares, and you may also be required to pay additional taxes or associated travel charges upon arrival or departure at an airport.
For itineraries with paper tickets and originating in the U.S.A./Canada, tickets will be sent to your credit card billing address via express delivery and a non-refundable shipping fee will be charged to the credit card used to pay for the tickets. Ticket fares and any non-refundable shipping fee will be shown as separate items on your credit card bill.
- The ticket you purchase online may be an electronic ticket or a paper ticket, depending upon your itinerary.
The E-ticket can be issued if all flights operated by EVA AIR and EVA AIR offers interline e-ticketing with following airlines -Air Canada, Alaska Airlines, American Airlines, Continental Airlines, Northwest Airlines, Air China, Air Macau, China Eastern Airlines, Shanghai Airlines, Xiamen Airlines, Thai Airways, and Bangkok Airways. Electronic tickets are far more convenient than paper tickets. After an electronic ticket is issued, all of your ticket data is stored EVA’s electronic ticketing database. Upon check-in at airport, you can easily get your boarding pass by presenting passport and credit card that was used to pay for the ticket.
A paper ticket will be issued if an electronic ticket is not serviceable for your itinerary. For an itinerary originating in Taiwan, your ticket should be picked up at the ticketing counter at EVA airport office two hours prior to scheduled departure time. For an itinerary originating in the U.S.A./Canada, your ticket will be sent to your credit card billing address by express delivery.
- Our EVA online system provides booking, buying, ticketing, booking inquiry, refund application and refund inquiry services. To make any changes in the flights you have booked, you will need to contact our ticketing offices. Refund processing time is about two months, and any applicable service charge will be applied accordingly. (Refunds for paper tickets will be processed after the ticket has been received by an EVA ticketing office.)
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