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Travel tips from the U.S. transportation security administration General notification Free baggage allowance Excess baggage charges Hand-carry baggage Free carry-on items Special items Cabin baggage Pets Pets As Checked Baggage Prohibted baggage Excess valuation Baggage handling At baggage claim areas Delay or damage Baggage tracing Baggage compensation Unclaimed baggage Special rules for different airports
Travel tips from the U.S. transportation security administration
As of January 1, 2003, the Transportation Security Administration (TSA) of the United States initiated rules and regulations for air travel and several methods of thoroughly screening 100% of departure baggage at all US airports.
In some cases, screeners open your checked baggage as part of the security process. TSA suggests that you leave your checked baggage unlocked to help avoid breakage of your luggage locks. If your bag is locked and TSA screeners have to open it, the locks may be broken. You can lock your bags if you choose but TSA cannot be responsible for any damage that may occur to locked bags that must be opened for security procedures. Whenever TSA screeners open your bag, they will place a tamper-evidence seal on the outside and leave a notice inside to signify that they inspected it.
There are some so-called dual-use items that could possibly become weapons and cannot be carried onboard the aircraft in your hand luggage or allowed past security checkpoints. Please check the TSA's list of banned carry-on items before you travel.
For information about TSA security procedures, packing and timesaving tips, please visit U.S. Transportation Security Administration.
If you need to report lost or missing items that may have been left at a TSA screening or baggage checkpoint, or in case there has been damage to your luggage or its contents, this page provides links to Lost and Found departments and to the TSA Claims Management Office. . It also provides links to download forms needed to report lost/missing items or damages related to TSA security procedures. These forms can be submitted online or mailed to:
TSA Claims Management Office 601 So. 12th Street – TSA 9 Arlington, VA 22202
Please note that you should contact the last airline flown if your luggage is missing, not the TSA.
You can call the TSA Contact Center with questions or to inquire about loss or damage claims toll free at (USA) 1-866-289-9673 or e-mail tsa-contactcenter@dhs.gov.
General notification
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Baggage means such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with a trip. Unless otherwise specified, it shall include both checked and unchecked baggage.
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We recommend that you pack your belongings in proper suitcases to avoid damage to your luggage or its contents during its transportation.
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At the check-in counter, please double-check to ensure that your baggage is tagged for the correct flight and destination, and make sure that the tag number on your luggage is the same as the one as your receipt.
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All checked baggage is X-rayed. The X-ray security check can be performed either before or after a passenger has finished the check-in process. If this is done beforehand, the passenger will be required to stand by the X-ray checkpoint until his/her baggage passes through and is cleared. This baggage could be opened for inspection or refused for loading onboard the aircraft by the security officer if the passenger is not present.
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Please remember that an English nametag will be helpful if your baggage is lost. Your English identification will speed the airline's ability to locate your baggage. For your convenience, EVA offers blank name tags at the check-in counter free of charge. Please use these nametags for your convenience.
Liabilities:
EVA Air cannot be held responsible for any damage to protruding parts of baggage, including straps, wheels, handles, etc. In addition, EVA Air is not responsible for loss of, damage to, or delay in delivery of any perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables, nor for the loss of, damage to, or delay in delivery of medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software and electronic components/equipment.
Although EVA Air does accept the previously listed items in checked baggage, we cannot be liable for any loss/damage to them.
Free baggage allowance
The baggage allowance depends on airport and destination. Two allowance systems are in use:
For travel to and from the US and Canada and certain countries in South and Central America, the baggage allowance is per piece:
- Super Business Class / Business Class / Premium Laurel Class: Maximum of two pieces of baggage. The sum of the three dimensions of each piece may not exceed 158 cm (62 in.) and the weight of each piece may not exceed 32kg (70 lb.) Underthe piece system, a passenger traveling in Super Business Class or Business Class or Premium Laurel Class is entitled to carriage of one extra piece without charge while traveling on EVA-operated sectors. However, if you are connecting to/from another carrier, EVA cannot guarantee this privilege applies. Note: The free allowance remains the same as above for passengers holding tickets issued before 2008.04.15. For passengers travelling and holding tickets issued after 2008.04.15, the weight of this extra piece will be limited to 23kg/50lb.
- Evergreen Deluxe / Elite/ Economy Class: Maximum of two pieces of baggage. The total baggage size, measured separately and added together, cannot exceed 273 cm (107 in.) The sum of the three dimensions of each individual piece cannot exceed 158 cm (62 in.) and the weight of each piece cannot exceed 32 kg (70 lb.). Note: The free allowance remains the same as above for passengers holding tickets issued before 2008.04.15. For passengers travelling and holding tickets issued after 2008.04.15, the free allowance on Evergreen Deluxe Class and Elite Class will be 28kg/61lb. per piece and on Economy Class will be 23kg/50lb. per piece.
- Each infant is entitled to one piece with the sum of the three dimensions not to exceed 115cm (45in.)
- Weight system:
For regions/countries other than territories in the US/Canada and certain countries in South/Central America, a weight limit applies:
- Super Business Class/ Business Class/ Premium Laurel Class: 30 kg/66 lb.
- Evergreen Deluxe Class/ Elite Class: 20 kg/44 lb. or 25 kg/55 lb. on an EVA-operated flight.
- Economy Class: 20 kg/44 lb.
- Each infant is entitled to 10 kg/22 lb
Excess baggage charges
Baggage in excess of EVA Air's free allowance will be subject to additional charges.
charge is based on the piece, size and weight exceeding EVA's free baggage allowance. Note: The excess baggage charge remains the same as following for passengers holding tickets issued before 2008.04.15. For passengers travelling and holding tickets issued after 2008.04.15, NTD800 or USD25 or CAD25 will be charged whenever each single baggage exceeds free allowance but less than 32kg.
- Over Piece : The fee listed in EVA's Air Tariff will be charged for each piece exceeding the two-piece allowance.
- Over Size : One charge applies to each piece larger than 158 cm/62 in. but weighing less than 32 kg/70 lb.Three charges apply to each piece larger than 203 cm/80 in. and/or weighing more than 32 kg/70 lb.
- Over Weight : Three charges apply to each piece that weighs more than 32 kg/70 lb. but less than 45 kg/99 lb.
- Additional charges will be assessed for each 10kg/22 lb. or fraction thereof that the piece exceeds 45kg/99 lb.
Note:
- Whether your luggage will be assessed by the piece or by weight, we recommend that you not pack any single piece of baggage heavier than 32 kg/70 lb. to prevent injury to yourself or to baggage handlers.
- Any single piece of baggage heavier than 45 kg/99 lb. requires advance application with EVA so that proper preparations can be arranged. Because of structural limitations on some types of aircraft, any single piece of baggage heavier than 45 kg/99 lb. could be denied loading. Please contact EVA Air for details.
- Because of structural limitations on narrow body aircraft MD90, EVA does not accept any liquid material shipped in drums as checked baggage.
- The Free Baggage Allowance might be different for a variety of carriers If you are connecting to/ from another carrier and if you are taking an EVA code sharing flight. Please contact the concerned carriers for details.
Hand-carry baggage
Hand-carry baggage is permitted in the aircraft cabin only if it is safely stowed in the closed overhead bin, closet or under your seat. Every passenger is allowed one hand-carry baggage weighing 7 kg/15 lb. or less and no more than 23 cm x 36 cm x 56 cm in dimension or 115 cm/45 in. overall. However, this maximum dimension is subject to aircraft type. For your convenience, a measurement Test Unit is available at either the check-in counter or boarding lounge to help you to determine whether your baggage meets these requirements. If the hand-carry baggage is overweight or oversized, it will be checked and carried in the cargo hold or refused carriage.
Free carry-on items
In addition to the hand-carry baggage, every passenger may carry, without additional charge, the following free carry-on items: 1. One piece of laptop or purse or small backpack or briefcase or camera case. 2. Reasonable quantity of coat, hat, scarf, shopping bag, food, drink and other personal belongings.
Above items should be safely stowed in the closed overhead bin, closet or under your seat. If you put your free carry-on item in the seat pocket, it should be within the vertical line from the seat back and under no circumstances can it protract into the aisle.
Special items
Some baggage is accepted to be carried into cabin due nature limits, as follows. Such baggage should be stored in closed overhead bin, closet or under your seat. If unable to be placed in the afore mentioned locations, it might be accepted as cabin baggage.
1. One infant's carrying basket or fully collapsible stroller or push chair or car seat. 2. Infant's food for consumption on flight and a bag of articles for infants’ usage on flight. 3. Wheelchair/ crutches/ braces/ prosthetic device/any assistive device, which is needed by incapacitated Passengers. 4. Medicine/medical equipment or supplies, including transplanted organ. 5. Fragile items: For safety, unpacked items made of glass, such as screens, vases and framed pictures are not accepted in cabin. 6. Sculptures/ urns: These items can be stored in closed overhead bin or closet. However, if such items are accepted as cabin baggage, you have to pack them into a cubic box. 7. Valuable items 8. Musical instrument: No cabin baggage can be higher than the seat back, except musical instruments. However, musical instruments can not obstruct the view of other passengers and emergency signs. A cello, accepted as cabin baggage, can not occupy DEFG seats of the first row in the behind of partition. 9. Bulky baggage
Note: For aviation safety, especially after 911 events in USA, all airports maintain a high security alert. Any banned items detected at a security checkpoint could be delivered late, confiscated or held by authorities. EVA Air cannot be responsible for any banned items found by security authorities. Please contact EVA Air or the airport security authority for details before traveling.
Cabin baggage
Any unchecked items occupying extra seats are considered as "Cabin Baggage", such as urn, carved statue, musical instruments. Baggage that occupies an extra seat cannot weigh more than 75 kg/165 lb. per seat. Passengers should sit adjacent to baggage and comply with safety regulation. During the flight, passengers and baggage should not change seats at will. Items that might endanger the aircraft, persons or property onboard the aircraft or passengers disagree our handling of baggage, EVA is entitled to refuse items on-board with you.
To properly secure the cabin baggage on seat, you are suggested to store your baggage in package with handle(s). On the other hand, cabin baggage is the item that you carry with you into the aircraft cabin and keep under your custody throughout the flight. EVA assists to secure the item but is not liable for any loss of or damage to cabin baggage unless such loss or damage is caused by EVA's negligence.
Allow plenty of time to complete check-in and necessary security, immigration and/or customs formalities. Hours of operation for EVA check-in counters and the time required for pre-boarding procedures vary at different airports. At a minimum, we recommend that you book 48 hours and identify yourself at boarding gate 40 minutes before the scheduled departure time. Please click here for the acceptable dimensions.
Pets
Passengers traveling with checked/unchecked pets are required to contact EVA Reservations before the departure date. If you plan to travel with your pet, you will be responsible for providing valid health and vaccination certificates in addition to other documents that may be required by countries of departure, transit or entry. Airport personnel reserve the right to reject carriage of your pet if arrangements do not comply with EVA's transportation standards, including health and safety of the animal. The accompanied pets, such as dogs, cats and rabbits may be transported on EVA aircraft either as checked baggage in the load compartment.
Note: 1. EVA has suspended the transportation of live birds. 2. Australia and New Zealand: Pets are prohibited to be carried to/ from Australia and New Zealand as unchecked baggage in the cabin or checked baggage in the load compartment. However, properly harnessed seeing-eye/hearing-aid dogs accompanying the vision or hearing impaired passengers can be transported to/from in the passenger cabin. 3. United Kingdom: Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to England as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from England as checked baggage in the load compartment. 4. Hong Kong: Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment.
Note: With effect on 2006.09.01, EVA terminates its service to accept pets as unchecked baggage in the cabin, except service animals such as escort dogs, emotional support animals to which medical certificates are required.
Pets As Checked Baggage:
- Pets can be accepted for carriage by air only if they are being transported in containers that must be:
- Leak, escape and claw-proof.
- Constructed so that there is no risk of your animal escaping, injuring itself or causing damage to other items in the aircraft.
- Designed for air transportation, including handling and care, e.g., feeding, watering, cleaning, etc., ensuring that the animal is comfortable without risk of it injuring or causing discomfort to personnel responsible for its safe transit.
- Have functioning ventilation openings on more than one side. Easily recognizable as an animal container. Have moisture-absorbing material covering the bottom or floor.
- Kennel or container must be made of rigid plastics material which can provide a strong packing during the carriage.
- Height: Height of the animal in standing position, without touching the roof of the cage.
- Length: From nose to root of the tail, plus half height from ground to elbow-joint.
- Width: Twice that of the animal across the shoulder blades.
Click this link to see the International Air Transport Association (IATA) standard container.
- The container must be large enough to allow your animal to stand upright or lie down comfortably.
- A sufficient supply of food and water with appropriate feeding receptacles must be securely attached to the container along with easily understood feeding instructions.
- The compartment in which your pet will be carried will have the same pressure and temperature as the passenger cabin, and lights will be turned on.
- There is no restriction on weight for pets transported as checked baggage with the exception of structural limitations on some aircraft. For details, please contact EVA Air. No more than two adult animals of comparable size, weighing as much as 14 kg/31 lb. each, can be shipped in the same kennel. For their safety and comfort, animals that weigh more than that must travel individually. A maximum of three animals that are less than six months old and from the same litter can be shipped in the same cage.
Charges: Your pet(s) and their kennel or container, as either checked or unchecked baggage, will be charged as excess baggage and excluded from your free baggage allowance. Seeing-eye/hearing-aid dogs will be carried free of charge without weight limits when they accompany passengers who depend upon these animals.
Piece system: An accompanied pet that meets all requirements will be charged as TWO units of excess baggage. If one pet is heavier than 32 kg/70 lbs., an additional THREE-piece charge will be collected for weight between 32~45 kg/70~99 lb. For pets weighing more than 45 kg/99 lb., an additional ONE-piece charge will be collected for every 10 kg/22 lb. over 45 kg/99 lb. Note: The charge to pet remains the same as above for passengers holding tickets issued before 2008.04.15. For passengers travelling and holding tickets issued after 2008.04.15, there will be changes. Weight system: Charge by the total weight of pet(s) together with kennel or container.
Prohibted baggage
There are items that cannot be transported onboard the aircraft in either your carry-ons or checked luggage:
Items prohibited by laws, regulations or restrictions by countries in your travel itinerary and/or items identified by EVA as unsuitable for carriage because of weight, size or nature.
Live animals, except for dogs, cats, rabbits and seeing eye/hearing aid dogs that are safely transported in accordance with EVA requirements.
Dangerous goods that endanger the aircraft, persons or property onboard the aircraft:
- Compressed gases, e.g., canned butane, scuba oxygen bottles, paint in spray can, insecticides, liquid nitrogen, aqualung cylinders, etc.
- Corrosives, e.g., acids, alkalis, mercury and wet-cell batteries.
- Explosives, e.g., munitions fireworks, flares, ammunitions, etc.
- Flammable liquids and solids, e.g., lighter fuel, paints, matches, thinners, fire lighters, etc.
- Radioactive materials.
- Briefcases and attache cases with built-in alarm devices.
- Oxidizing materials, e.g., bleaching powder, peroxides, etc.
- Poisons and infectious substances, e.g., weed-killers, insecticides and live-virus materials.
- Other dangerous articles such as magnetized material, offensive or irritating materials (such as knives, swords,offensive sticks,clubs,arrows,tear-gas,stun-gun etc.)
Note: 1. Effective from April 14, 2005, Transportation Security Administration(TSA) of U. S. requests all passengers not carrying lighters in either carry-on or check-in baggage departs to/from U. S. A. Please take the lighters out for disposal or bring back by your relatives. 2. Sporting pistol, revolver and its munitions are allowed to be carried in checked baggage. Please contact EVA Air for details. 3. Stun-gun, compressed spray gas, adjustable billy, etc. are strictly prohibited in both checked baggage and carry-ons while travelling to/from/via Hong Kong and Macau. If such a item is found with you by the government officers of Hong Kong/Macau, you might face the serious inspection.
The following items are prohibited as carry-ons:
- Firearms, ammunition, weapons or replicas
- Scissors of any size
- Billiard, snooker or pool cues
- Darts
- Corkscrews with blades attached
- Repellent spray
- Razor blades (not in a cartridge)
- Cutters
- Household cutlery of any kind
- Penetrating Objects
- Knives with blades of any length
- Tear gas
- Knitting needles
- Lighters
- Toy weapons or replica guns (plastic or metal)
- Repellent spray
- Sport bats(including rackets, cricket bats, fishing rod, golf clubs, baseball bats, ski poles and blackjacks etc.)
A passenger who requires use of syringes for medical reasons, e.g., diabetes, allergies, etc., will be asked to show proof of medical need with medication and a professionally printed label identifying the medication or the manufacturer's name.
Click here here for the latest regulations published by the TSA (U.S. Transportation Security Administration).
Excess valuation
When the value of your baggage exceeds standard liability limits (US$20.00 per kilogram/2.2 lb.), you can declare the value and extend EVA Air’s liability. You will be charged US$0.50 for each additional US$100.00 declared. EVA Air cannot accept liability for any declared value that is higher than US$2,500 for any single passenger. In addition, EVA Air retains the right to refuse your declaration of value if any discrepancy is evident.
- Baggage that includes perishable items, fragile articles, liquids, medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of art, sound- reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software and electronic components/equipment will not be accepted for an excess-value declaration.
EVA Air cannot accept an excess-value declaration if your trip involves interline carriage. Please contact EVA Air for details.
Baggage handling
EVA Air recommends that you double-check your baggage tag(s) to make sure it is going to your destination with you. Also, we suggest that you reconfirm that the tag number(s) on your receipt(s) is the same as that on your baggage tag(s).
Before you pass through immigration, please make sure your baggage has been inspected by X-ray at a security checkpoint and cleared to proceed. EVA is authorized to inspect your baggage whether you are present when it is being examined or not and can refuse to transport it if you are absent.
Baggage that has passed through security-inspection points will be moved to the aircraft loading area by either an automated baggage-handling system or, in some airports or conditions, by baggage handlers. Most baggage is loaded into a special container that requires it to be stacked. If any attachments such as handles or straps are not properly stored, damage could possibly occur to the luggage during the transportation process. You are encouraged to use appropriate luggage and to remove any unfixed or protruding attachments.
At baggage claim areas
Order and priority for unloading is determined by the cabin class flown and loading position. Please allow 20-50 minutes for your baggage to be delivered to the claim area.
To ensure that you don't take someone else's identical or similar-looking luggage by mistake, please double-check the tag number on the suitcase to make certain it is the same as the one on your baggage receipt before you take it from the conveyor. Delay or damage
As soon as you determine that your baggage has been delayed, pilfered, lost or damaged, please contact EVA airport personnel and submit a claims report. Please note that all claims for delayed, pilfered or lost baggage should be lodged with EVA as soon as possible, and must be submitted within twenty-one (21) days. Claims for damaged baggage must be submitted within seven (7) days.
Baggage tracing
Please click here for the EVA Air baggage service office.
Most baggage delays are the result of missed connections at transfer points and more than 90% of the baggage reported missing upon arrival is reunited with its owner within five (5) days after the flight. If your baggage is still missing after five (5) days, we will send you a Passenger Property Claim Form to fill out. Or you can click here to download the form immediately. This claim form will help us locate your baggage and process any related compensation. Please complete and return the form to EVA Air within twenty-one (21) days to maintain your claim rights.
The International Air Transport Association (IATA) recommends that passengers report missing baggage to the last airline flown for trips that have involved more than one carrier. In case of late delivery, damage, or missing luggage, please contact the last carrier you flew to reach your destination.
We offer Online baggage tracing to give you a convenient alternative for tracking the status of your missing baggage. This tracing service allows direct communication between you and us.
Baggage compensation
- LOSS
According to Warsaw Convention, liability for loss of checked baggage is limited to US$20.00 per kilogram (2.2 lb.) unless a higher value has been declared in advance and excess value charges have been paid.
- DAMAGE
EVA and her agents had exercised due diligent care to handle all baggage. Nevertheless, damage might happen under some certain circumstances. EVA works with luggage repairment at major airports. These services provide door-to-door delivery of repaired or replacement luggage. EVA is responsible for appropriate repair or replacement costs.
Please be reminded that the primary function of luggage is to protect its contents. Some damage may be in connection with the nature of the baggage or its contents. EVA must refuse certain kinds of damage, in accordance with international rules, as described below; if you have any personal insurance to cover the damage, EVA would be glad to provide necessary documentations :
- Minor damage of protruding parts such as wheels, feet, straps, locks, extneding handles, hanger hooks, loose flaps, pockets or any kind of attached item.
- Minor dent or scratch or torn on baggage
- Internal damage and damage caused by contents.
- Damage to oversized/over-packed bags.
- Cardboard boxes and other packing containers not suitable for carriage.
- Baggage with Limited Release tags.
- Baggage with inadequate packing.
- CARRY-ON BAGGAGE
Carry-on (unchecked) baggage includes items that you carry with you into the aircraft cabin and keep under your custody throughout the flight. EVA is not liable for any loss of or damage to carry-on (unchecked) baggage unless such loss or damage is caused by EVA's negligence. Under such a circumstance, EVA's liability is limited to US$400 per passenger.
- Please remember that EVA Air is not liable for loss, damage, or delay in delivery of perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables, nor for the loss of, damage to, or delay in delivery of medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software or electronic components/equipment.
Unclaimed baggage
- CHECKED BAGGAGE
As a passenger, you are entitled to pick up your own baggage at the airport baggage claim area. This designated baggage claim area could be at a stop-over airport or at the terminating airport. If your baggage is not picked up, EVA will store it for 30 days and assess applicable storage charges. If a passenger fails to claim baggage within 30 days, its disposal is subject to EVA's discretion. Pleaseclick here for more information about unclaimed baggage at the airports EVA Air serves.
- UNCLAIMED PROPERTY
Depending upon what it is, unclaimed property found in the cabin will be held by either local airport authorities or the EVA baggage office. If you have found personal items that have been left behind in the aircraft cabin, please contact the EVA baggage office immediately.
Special rules for different airports
LONDON (UK) 1. Effective 1 June, 2004, the United Kingdom limits every single piece of checked baggage departing from any airport in that country to a maximum weight of 32 kg/70 lb. If you have a bag that weighs more than that, you should rearrange its contents and pack items in different bags so that you do not exceed the weight limit. 2. Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to England as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from England as checked baggage in the load compartment.
HONG KONG/ MACAU 1. Stun-gun, compressed spray gas, adjustable billy, etc. are strictly prohibited in both checked baggage and carry-ons while travelling to/from/via Hong Kong and Macau. If such a item is found with you by the government officers of Hong Kong/Macau, you might face the serious inspection. 2. Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment.
AUSTRALIA / NEW ZEALAND Pets are prohibited to be carried to/ from Australia and New Zealand as unchecked baggage in the cabin or checked baggage in the load compartment. However, properly harnessed seeing-eye/hearing-aid dogs accompanying the vision or hearing impaired passengers can be transported to/from in the passenger cabin.
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