To properly secure the cabin baggage on seat, you are suggested to store your baggage in package with handle(s). On the other hand, cabin baggage is the item that you carry with you into the aircraft cabin and keep under your custody throughout the flight. EVA assists to secure the item but is not liable for any loss of or damage to cabin baggage unless such loss or damage is caused by EVA's negligence.

Allow plenty of time to complete check-in and necessary security, immigration and/or customs formalities. Hours of operation for EVA check-in counters and the time required for pre-boarding procedures vary at different airports. At a minimum, we recommend that you book 48 hours and identify yourself at boarding gate 40 minutes before the scheduled departure time.  Please click here for the acceptable dimensions.

Pets

Passengers traveling with checked/unchecked pets are required to contact EVA Air before the departure date to confirm the conditions of transportation. If you plan to travel with your pet, you will be responsible for providing valid health and vaccination certificates in addition to other documents that may be required by countries of departure, transit or entry. Airport personnel reserve the right to reject carriage of your pet if arrangements do not comply with EVA's transportation standards, including health and safety of the animal. The accompanied pets, such as dogs, cats and rabbits may be transported on EVA aircraft either as checked baggage in the load compartment.

Note:
1. Please allow extra time beyond normal check-in time requirement.
2. EVA has suspended the transportation of live birds. 
3. Australia: Pets are prohibited to be carried to/ from Australia as unchecked baggage in the cabin or checked
    baggage in the load compartment. However, properly harnessed seeing-eye/hearing-aid dogs accompanying
    the vision or hearing impaired passengers can be transported to/from in the passenger cabin.
4. United Kingdom: Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to England as unchecked
    baggage in the cabin or checked baggage in the load compartment. They can only be carried from England
    as checked baggage in the load compartment.
5. Hong Kong: Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to Hong Kong as unchecked
    baggage in the cabin or checked baggage in the load compartment. They can only be carried from Hong
    Kong as unchecked baggage in the cabin or checked baggage in the load compartment.
6. Pets and seeing-eye/hearing-aid dogs are probhibited to be carried  from China as unchecked baggage
    in cabin or checked baggage in the load compartment.
7. Research shown that Brachycephalic animals (snub-nosed, short snout or flat face) are very sensitive to
   the changing of temperature because of snub noses. They have high potential risk of breathing trouble during
   airtransportation, causing negative health impact to the animals. As a result, the following Brachycephalic
   animals, including dogs and cats, will not be accepted for carriage during the high temperature season from 01JUL
   to 30 SEP:
Dog
All Terriers 
All Boxers 
All Pugs 
All Bulldogs 
All Spaniels 
All Mastiff 
Brussels Griffin 
Chow Chow 
Japanese Chin/Chin Chin
Lhasa Apso 
Pekinese 
Pit Bull 
Shar Pei 
Shih Tzu 

Cat
Himalayan
Persian 
Exotic shorthair cat  

Note:
With effect on 2006.09.01, EVA terminates its service to accept pets as unchecked baggage in the cabin, except service animals such as escort dogs, emotional support animals to which medical certificates are required.

Pets As Checked Baggage:

1. Pets can be accepted for carriage by air only if they are being transported in containers that must be:
   • Leak, escape and claw-proof.
   • Constructed so that there is no risk of your animal escaping, injuring itself or causing damage to other items in the aircraft.
   • Designed for air transportation. Ensure that the animal is comfortable without risk of it injuring or causing discomfort to personnel responsible for its safe transit.
   • Have functioning ventilation openings on more than one side. Easily recognizable as an animal container. Have moisture-absorbing material covering the bottom or floor.
   • Kennel or container must be made of rigid plastics material which can provide a strong packing during the carriage.
   • Height: Height of the animal in standing position, without touching the roof of the cage.
   • Length: From nose to root of the tail, plus half height from ground to elbow-joint.
   • Width: Twice that of the animal across the shoulder blades.
     Click this link to see the International Air Transport Association (IATA) standard container.
2. The container must be large enough to allow your animal to stand upright or lie down comfortably.
3. A sufficient supply of food and water with appropriate feeding receptacles must be securely attached to the container.
4. The compartment in which your pet will be carried will have the same pressure and temperature as the passenger cabin, and lights will be turned on.
5. There is no restriction on weight for pets transported as checked baggage with the exception of structural limitations on some aircraft. For details, please contact EVA Air. No more than two adult animals of comparable size, weighing as much as 14 kg/31 lb. each, can be shipped in the same kennel. For their safety and comfort, animals that weigh more than that must travel individually. A maximum of three animals that are less than six months old and from the same litter can be shipped in the same cage.

Charges:
Your pet(s) and their kennel or container, as either checked or unchecked baggage, will be charged as excess baggage and excluded from your free baggage allowance. Seeing-eye/hearing-aid dogs will be carried free of charge without weight limits when they accompany passengers who depend upon these animals.

Piece system: An accompanied pet that meets all requirements will be charged as 2 (TWO) units of excess baggage, details as follows: 
1.  Total weight of the animal and container is less than 23KG, charges will be collected as twice of the normal excess baggage charge per container.
2.  In case of over 23KG but under 32KG, it will be twice of the normal extra baggage charge per container, plus USD32.
3.  In case of over 32KG but under 45KG, it will be triple of the normal extra baggage charge, plus USD32.
4.  For each 10KG or fractions thereof over 45KG, one additional excess charge plus USD32 will be collected.

Weight system: Charge by the total weight of pet(s) together with kennel or container.

Prohibted baggage

There are items that cannot be transported onboard the aircraft in either your carry-ons or checked luggage:

Items prohibited by laws, regulations or restrictions by countries in your travel itinerary and/or items identified by EVA as unsuitable for carriage because of weight, size or nature.

Live animals, except for dogs, cats, rabbits and seeing eye/hearing aid dogs that are safely transported in accordance with EVA requirements.

Dangerous goods that endanger the aircraft, persons or property onboard the aircraft:

1. Compressed gases, e.g., canned butane, scuba oxygen bottles, paint in spray can, insecticides, liquid nitrogen, aqualung cylinders, etc.
2. Corrosives, e.g., acids, alkalis, mercury and wet-cell batteries.
3. Explosives, e.g., munitions fireworks, flares, ammunitions, etc.
4. Flammable liquids and solids, e.g., lighter fuel, paints, matches, thinners, fire lighters, etc.
5. Radioactive materials.
6. Briefcases and attache cases with built-in alarm devices.
7. Oxidizing materials, e.g., bleaching powder, peroxides, etc.
8. Poisons and infectious substances, e.g., weed-killers, insecticides and live-virus materials.
9. Other dangerous articles such as magnetized material, offensive or irritating materials (such as knives, swords,offensive sticks,clubs,arrows,tear-gas,stun-gun etc.)

Note:
1. Sporting pistol, revolver and its munitions are allowed to be carried in checked baggage.  Please contact EVA Air for details.
2. Stun-gun, compressed spray gas, adjustable billy, etc. are strictly prohibited in both checked baggage and carry-ons while travelling to/from/via Hong Kong and Macau. If such a item is found with you by the government officers of Hong Kong/Macau, you might face the serious inspection. 
3. Regarding to lithium batteries, please refer to the regulation published by Taiwan CAA(Civil Aeronautics Administration) in according to rule of ICAO(International Civil Aviation Organization).

Click here  for the latest regulations published by the TSA (U.S. Transportation Security Administration) for the prohibited items as carry-ons.

When the value of your baggage exceeds standard liability limits, you can declare the value and extend EVA Air’s liability. You will be charged US$0.50 for each additional US$100.00 declared. EVA Air cannot accept liability for any declared value that is higher than US$2,500 for any single passenger. In addition, EVA Air retains the right to refuse your declaration of value if any discrepancy is evident.

• Baggage that includes perishable items, fragile articles, liquids, medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of art, sound- reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, paintings, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software and electronic components/equipment will not be accepted for an excess-value declaration.
  
  EVA Air cannot accept an excess-value declaration if your trip involves interline carriage. Please contact EVA Air for details.

Baggage handling

EVA Air recommends that you double-check your baggage tag(s) to make sure it is going to your destination with you. Also, we suggest that you reconfirm that the tag number(s) on your receipt(s) is the same as that on your baggage tag(s).

Before you pass through immigration, please make sure your baggage has been inspected by X-ray at a security checkpoint and cleared to proceed. EVA is authorized to inspect your baggage whether you are present when it is being examined or not and can refuse to transport it if you are absent.

Baggage that has passed through security-inspection points will be moved to the aircraft loading area by either an automated baggage-handling system or, in some airports or conditions, by baggage handlers. Most baggage is loaded into a special container that requires it to be stacked. If any attachments such as handles or straps are not properly stored, damage could possibly occur to the luggage during the transportation process. You are encouraged to use appropriate luggage and to remove any unfixed or protruding attachments.

At baggage claim areas

Order and priority for unloading is determined by the cabin class flown and loading position. Please allow 20-50 minutes for your baggage to be delivered to the claim area.

To ensure that you don't take someone else's identical or similar-looking luggage by mistake, please double-check the tag number on the suitcase to make certain it is the same as the one on your baggage receipt before you take it from the conveyor. 
 
Baggage irregularity

As soon as you determine that your baggage has been delayed, pilfered, lost or damaged, please contact EVA airport personnel and submit a claims report. Please note that all claims for delayed, pilfered or lost baggage should be lodged with EVA as soon as possible, and must be submitted within twenty-one (21) days. Claims for damaged baggage must be submitted within seven (7) days.

Baggage tracing

Please click here for the EVA Air baggage service office.

In the event your checked bags do not arrive on your flight, reasonable efforts complying with flight duration, frequency of flights, or Customs & Immigration procedures at the destination airport will be made to ensure that the bag is returned to you within 24 hours after you have arrived at final destination. Most baggage delays are the result of missed connections at transfer points and more than 90% of the baggage reported missing upon arrival is reunited with its owner within five (5) days after the flight. If your baggage is still missing after five (5) days, we will send you a Baggage Claim/Inventory Form to fill out.  Or you can click here to download the form immediately. This claim form will help us locate your baggage and process any related compensation. Please complete and return the form to EVA Air within twenty-one (21) days to maintain your claim rights.

The International Air Transport Association (IATA) recommends that passengers report missing baggage to the last airline flown for trips that have involved more than one carrier. In case of late delivery, damage, or missing luggage, please contact the last carrier you flew to reach your destination.

We offer Online baggage tracing to give you a convenient alternative for tracking the status of your missing baggage. This tracing service allows direct communication between you and us.

Baggage damage

EVA and its agents had exercised due diligent care to handle all baggage. Nevertheless, damage might happen under some certain circumstances. EVA works with luggage repairment at major airports. These services provide door-to-door delivery of repaired or replacement luggage. EVA is responsible for appropriate repair or replacement costs. 

If your luggage is beyond repaired, the age of possessions may be taken into account. EVA will compensate based on the condition of the damaged luggage.

Please be reminded that the primary function of luggage is to protect its contents. Some damage may be in connection with the nature of the baggage or its contents.  EVA must refuse certain kinds of damage, in accordance with international rules, as described below; if you have any personal insurance to cover the damage, EVA would be glad to provide necessary documentations :

1. Minor damage of protruding parts such as wheels, feet, straps, locks, extending handles, hanger hooks, loose flaps, pockets or any kind of attached item.
2. Minor dent or scratch or torn on baggage
3. Internal damage and damage caused by contents.
4. Damage to oversized/over-packed bags.
5. Cardboard boxes and other packing containers not suitable for carriage.
6. Baggage with Limited Release tags.
7. Baggage with inadequate packing.

Baggage compensation
Checked BAGGAGE
Liability for checked baggage is limited in accordance with the relevant convention governing international air travel unless a higher value has been declared in advance and excess value charges have been paid. The relevant convention is subject to the provisions of the applicable Warsaw Convention or Montreal Convention, and the terms of EVA AIR General Conditions of Carriage. 

CARRY-ON BAGGAGE
Carry-on (unchecked) baggage includes items that you carry with you into the aircraft cabin and keep under your custody throughout the flight. EVA is not liable for any loss of or damage to carry-on (unchecked) baggage unless such loss or damage is caused by EVA's negligence. Under such a circumstance, EVA's liability is limited in accordance with the relevant convention governing international air travel. The relevant convention is subject to the provisions of the applicable Warsaw Convention or Montreal Convention, and the terms of EVA AIR General Conditions of Carriage. 

• Please remember that EVA Air is not liable for loss, damage, or delay in delivery of perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables. EVA AIR’s liability may be limited for the loss of, damage to, or delay in delivery of medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, paintings, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software or electronic components/equipment.

Unclaimed baggage

• CHECKED BAGGAGE
  As a passenger, you are entitled to pick up your own baggage at the airport baggage claim area. This designated baggage claim area could be at a stop-over airport or at the terminating airport.
  If your baggage is not picked up, EVA will store it for 30 days and assess applicable storage charges. If a passenger fails to claim baggage within 30 days, its disposal is subject to EVA's discretion.
  Pleaseclick here for more information about unclaimed baggage at the airports EVA Air serves.
• UNCLAIMED PROPERTY
  Depending upon what it is, unclaimed property found in the cabin will be held by either EVA baggage office for 20 days or local airport authorities. If you have found personal items that have been left behind in the aircraft cabin, please contact the EVA baggage office immediately.

Special rules for different airports

LONDON (UK)
1. Effective 1 June, 2004, the United Kingdom limits every single piece of checked baggage departing from any airport in that country to a maximum weight of 32 kg/70 lb. If you have a bag that weighs more than that, you should rearrange its contents and pack items in different bags so that you do not exceed the weight limit.
2. Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to England as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from England as checked baggage in the load compartment.

HONG KONG/ MACAU
1. Stun-gun, compressed spray gas, adjustable billy, etc. are strictly prohibited in both checked baggage and carry-ons while travelling to/from/via Hong Kong and Macau. If such a item is found with you by the government officers of Hong Kong/Macau, you might face the serious inspection. For more information, please visit Hong Kong Police Force website.
2. Pets and seeing-eye/hearing-aid dogs are prohibited to be carried to Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment. They can only be carried from Hong Kong as unchecked baggage in the cabin or checked baggage in the load compartment.

AUSTRALIA 
Pets are prohibited to be carried to/ from Australia as unchecked baggage in the cabin or checked baggage in the load compartment. However, properly harnessed seeing-eye/hearing-aid dogs accompanying the vision or hearing impaired passengers can be transported to/from in the passenger cabin.