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Self Check-in (Kiosk)

Check-in at an airport kiosk

EVA Airways offers self check-in service at variuos airports, you can enjoy the convenience of obtaining your boarding passes or baggage tags from airport check-in kiosk.

Self Check-in Service

Currently applicable airports

  • Taipei SongShan Airport, Singapore Changi Airport, Toronto Airport, Los Angeles Airport, London Heathrow Airport, Tokyo Haneda Airport, Fukuoka Airport, Bangkok Suvarnabhumi Airport, Hong Kong Airport, Seattle Airport and Paris Charles de Gaulle Airport.

Notes: The Airport check-in kiosk with bag tags printing service: Hong Kong Airport, Tokyo Haneda Airport, Fukuoka Airport, London Heathrow Airport, Singapore Changi Airport, Bangkok Suvarnabhumi Airport and Pairs Charles de Gaulle Airport.

Hours of operation: Check-in closes 60 minutes before flight scheduled departure (The actual operation hours may differ according to the kiosk specification of each airport.)

Advantages of this service

  • You don’t have to stand in line at a check-in counter. Touch screens and step-by-step instructions allow you to quickly complete check-in formalities.
  • You may choose an available seat using the seat map.
  • Boarding passes and bag tags are printed as you wait.
  • Service is available in following languages: traditional Chinese, simplified Chinese, English, Japanese, Vietnamese, Thai, Korean, French and German.

Ineligible passengers

  • Passengers whose reservation has not been confirmed.
  • Passengers who have no an electronic ticket.
  • Passengers requiring special assistance.
  • Passengers with an infant under 2 years of age.
  • Check-in with more than 2 connecting flights, ex NRT-TPE-BKK-CDG-MUC.

Steps for kiosk check-in

Step 1: Select ‘EVA Airways’ on the home screen.

Step 2: Confirm the following items cannot be brought onboard.

ENG step2

Step 3: Select the figure of check-in passengers. Please be noticed that passengers in the same booking reference can check-in together, otherwise, please check-in separately.

ENG step3

Step 4: Once your booking has been retrieved, place your passport, photo page face down, on the reader.

ENG step4

Step 5: Select your preferred method to search your reservation.

  • BARCODE/QR CODE: You can scan the Bar or QR code on (1) Electronic ticket receipt, (2) web online check-in boarding pass, or (3) APP QR code boarding pass.
  • Six-character EVA Air booking reference number with combing number and alphabet.
  • 13-digit eTicket number.
  • Infinity MileageLands Card: You can choose (1) input your Infinity MileageLands membership number, (2) insert your membership card, or (3) scan membership QR code. Only allow EVA Infinity MileageLands Card.

ENG step5

Step 6:Input the requested data corresponding in the way you selected in step 5.

ENG step6

Step 7: If you would like to register your mileage, tap the “UPDATE” button.

ENG step7

Step 8: If you would like to change your seat selection, tap the "CHANGE SEAT" button.

ENG step8

Step 9: Select the passenger who would like to check-in baggage.

ENG step9

(Note: Service available at airport with self-tagging function.)

Step 10: Select the number of bags you’re checking in for each passenger. If you have more than 4 bags, please contact EVA Air counter.

(Note: Service available at airport with self-tagging function.)

ENG step10

Step 11: Collect your baggage tags.

(Note: Service available at airport with self-tagging function.)

ENG step11

Step 12: Collect your boarding passes and lounge invitation card.

ENG step12

Step 13: Check-in complete! Please check the information and head for boarding gate earlier for further document check.

ENG step13