Terminal

Terminal 1

Check-in-Area (Counter)

Aisle E, E1 - E5

Counters are opened 2.5 hours before flight departure and closed punctually 40 minutes before flight departure.

Starting from 24 June 2025, counters are opened 2.5 hours before flight departure and closed punctually 60 minutes before flight departure.

Telephone

+852-21864468 (Ground Handling Agency - Office hour: 09:00-17:30)

Fax

+852-27188348

Office Opening Hours

06:30 - 22:00 (Daily)

Ticket Desk Hours

Same as the Counter-opening hours

Ticket Desk Location

Aisle E

All lounges located in post-security area in Terminal 1. After security checkpoint and immigration, please take the elevator or escalator down to level 6 of departure level.

Star Alliance Carrier’s Lounge:

• SilverKris Lounge (SQ) (Level 6): Near Gate 5
• Service Hours: 05:30-00:00 (Daily)

Kyra Lounge (Level 6):

• Near Gate 23
• Service Hour: 05:30-23:00 (Daily)

Plaza Premium First (Level 6):

• Near Gate 1
• Service Hour: 06:30-01:00 (Daily)
  

Transfer Desk in area E1.

Ground Handling Agent

• Service Hours: 09:00~17:30(Daily)
• Telephone: +852-21864407
• Fax: +852-23824543
• E-mail: HKG_BS.G3@MENZIESAVIATION.COM