Terminal

Terminal 2

Check-in-Area (Counter)

Zone A (Cuss/ Common use self-service are available in wave 1 & wave 2) Royal Laurel Class, Infinity MileageLands Diamond card/Gold card/Silver card(Premium Economy Class), Star Alliance Gold card check-in is at the rear of Zone A (wave 3) Please refer to Remark 3 for Terminal 2 map link.

Check-in open 4 hours before scheduled departure time and will close punctually 1 hour before scheduled departure time.

Telephone

+44-20-8745-7779

Fax

+44-20-8745-7660

Office Opening Hours

14:00~22:00 (17:00~22:00 may close due to flight operation) (Daily)

Location

Lufthansa Lounge : (reopen on 21JAN2025)

• Located in post-security area on Level 5 of Departures(Upper Level), Terminal 2. After security checkpoint then turn right.

United Club Lounge :

• Located in post-security area on Level 1 of B Gates, Terminal 2. After security checkpoint, go to Level 1 of B Gates, take the entrance opposite to boarding gate B46 and go upstairs to reach the lounge.

• Located in post-security area on Level 1 of  B Gates, Terminal 2. After security checkpoint, go to Level 1 of B Gates,the VIP lounge is next to Gate B36.
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Service Hours

Lufthansa Lounge :05:00~22:00 (Daily)

United Club Lounge :05:00~22:00 (Daily)

SilverKris Lounge :05:30~22:00 (Daily)

Facilities

• Free WiFi, Fax and Photocopier
• Self-service hot and cold meals counter
• Shower (Only United Club、SilverKris lounges are available)

Telephone

Lufthansa Lounge : (Closed for renovation from 1OCT2024 to 15JAN2025)

• +44-20-8976-6073

United Club Lounge :

• +44-20-8276-6212

Passengers transiting at London Heathrow Airport should follow the purple "Flight Connections" signs, and may take a shuttle bus depending on the terminals (every 6-10 minutes, about 20 minutes).

Carry-on baggage must go through transfer security screening; international-to-domestic connections require customs/immigration first, then security. Refer to Connecting flights | Heathrow for more details.

• After disembarking, head to the Flight Connections area and visit the airline transfer desk or self-service kiosk with your passport/itinerary to obtain the next flight's boarding pass.
• Proceed through security afterward, then take a shuttle bus if changing terminals, and check screens for the gate upon arrival. Allow at least 90 minutes for connections.

• Follow Flight Connections signs through security and cabin baggage checks, then take a shuttle bus if switching terminals, and confirm the gate on screens upon arrival.   

For more details, please see https://www.heathrow.com/

Service Hours

14:15~22:15 (Daily)

Telephone

+44-208-7457779

Fax

+44-208-7457660

Ground Handling Agent

• Service Hours: 08:00~19:30(Daily)
• Telephone: +44-330-0948859