EVA Air offers inflight Wi-Fi for all cabin classes onboard 787, 777-300ER, and A330-300 aircraft.

Inflight Wi-Fi is sold onboard by our supplier, Panasonic Avionics, by data plan.

Business Class passengers who purchase Up/Standard/Basic product or Premium Economy/Economy Class passengers who purchase Up product can enjoy the complimentary Wi-Fi on the long-haul routes operated by EVA Air. Please consult to Fare Family Special Offer for additional information.

Note 1: Inflight Wi-Fi is not applicable for online games, software/clouds updating,VOIP sevice and P2P.Media streaming only suitable for Ultimate Plan.

Note 2 : The usage benchmarks for various online activities are as follows: 1 email (without attachment) = 0.02 MB, 1-2 messages on messaging apps = 0.1 MB, 1 social media status update = 0.4 MB. Actual file sizes may vary depending on usage.

Note 3: All data plans are limited to use within the same flight (restricted by flight number and flight date) in which it's purchased. For instance, a passenger with itinerary BR67/01JAN TPE-LHR, his remaining data on BR67/01JAN TPE-BKK can be used on BR67/01Jan BKK-LHR.

Note 4: The in-flight wireless network (EVA Wi-Fi) offers "30-minute complimentary Wi-Fi experience" for all cabin classes until June 30, 2025. Once activated, the timer cannot be paused, and video streaming services are not supported.

Any electronic device that can connect to a wireless network, including laptops, tablets, and smartphones, can use the inflight Wi-Fi.

This service is only available at altitudes above 10,000 feet. Due to the use of satellite transmission for inflight Wi-Fi, the network cannot be accessed in areas where satellite signals are not available, such as the polar regions.

To ensure the rights of other passengers, this service cannot be connected to websites that violate good manners and customs.

To enjoy a smoother Wi-Fi connection experience, we recommend that you:

• Enable low data/power-saving mode.
• Avoid high-bandwidth network activities such as playing mobile games or transferring large files. Live streaming is not supported on inflight Wi-Fi.
• Turn off automatic media downloads.
• Turn off software/app updates, cloud backups, and background app refreshes.

Please note that the actual connection speed and experience of the inflight Wi-Fi may differ from the ground network. The following factors may affect it: the number of users, the device's running functions, satellite signals, weather conditions, and regulations for flying over different airspaces."

Mobile SMS and data roaming are also available on select 777-300ER aircraft, allowing you to connect to a partnered telecoms provider to send SMS text messages and enjoy special Internet roaming rates.

Your phone will automatically connect to the AeroMobile network after disabling Airplane Mode. You can start to use the service after receiving a welcome text message from AeroMobile.

This service is provided by AeroMobile on partner mobile operators only. Please check with your home mobile operator for AeroMobile service availability and rates.

• To avoid incurring unexpected data-transmitting charges, please make sure that your data roaming setting is disabled.
• You may start using the roaming service by disabling Airplane Mode after the flight is above 20,000 feet.
• SMS and data roaming services will not be available above certain regions, including the Arctic, Antarctica, and the United States.
• As a courtesy to other passengers, please ensure that your mobile is set to vibrate or silent mode. Voice calls are currently not allowed.
• If you have any questions on the service or billing, please contact your home mobile operator directly.

You can make an Air-to-Ground call to your loved ones and friends by using our satellite phone service on all of the A330-300s, and selected 777-300ER.

For detailed instructions, please consult our in-flight Star Galley magazine.

The Royal Laurel Class, Premium Laurel Class, and Premium Economy Class seats all provide AC outlets. On 787, 777-300ER, and A330-300, Economy Class also offer AC power outlets. However, the last row of each zone in Economy Class on 777-300ER do not have this service. Voltage is 110V, with max 100W output.

USB (Type A) outlets are available on 787, 777-300ER, and A330-300 for mobile devices.

Effective March 01, 2025, to ensure flight safety, the use and charging of power banks and spare lithium batteries will be prohibited throughout the flight.

Please note that power banks and spare lithium batteries are prohibited in checked baggage. They must be carried in your carry-on baggage and properly stored to prevent compression or damage.