Disability Assistance
Accessibility Facilities and Services
| Aircraft type | Moveable armrests | Accessible Lavatory | Onboard Wheelchair Storage Dimensions
(inch) | Cargo door size
(inch) |
|---|---|---|---|---|
| Aircraft type777-300ER
| Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)59x19.2x42.1
or 59x17.7x39.3 | Cargo door size (inch)44x33.2 |
| Aircraft type787-10 | Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)52.8x26x40.9 | Cargo door size (inch)45x40 |
| Aircraft type787-9
(789) | Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)52.8x23x40.9 | Cargo door size (inch)45x40 |
| Aircraft type787-9
(78P) | Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)52.8x23x40.9 | Cargo door size (inch)45x40 |
| Aircraft typeA330-300 | Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)58.5x28.4x26.2
or 45.2x15.7x35.9 | Cargo door size (inch)33.4x22 |
| Aircraft typeA321-200 | Moveable armrests
| Accessible LavatoryAvailable | Onboard Wheelchair Storage Dimensions (inch)N/A | Cargo door size (inch)33.4x25.5 |
- Due to slight variation in cabin layout among the aircraft types mentioned above, the moveable armrest seats include, but are not limited to, the seats listed. Please refer to the actual seating arrangement.
- Due to space limitation, the A321-200 aircraft does not have designated wheelchair storage.
- Onboard wheelchair storage is subject to space available and capacity limits. If you require this service, please contact us in advance. During the flight, your wheelchair will be placed in a designated storage area.
In accordance with U.S. Department of Transportation and CTA ATPDR, passengers with disabilities will be provided with certain accommodations and services under ”Non-Discrimination on the Basis of Disability in Air Travel ( 14 CFR Part 382) and Accessible Transportation for Persons with Disabilities Regulations"(SOR/2019-244)”
Contact Information
North America Customer Service: 1-800-695-1188
Telephone service hours: Chinese and English 24 hours/daily
Hearing
TTY: Contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-800-695-1188.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- Use teletype to communicate with the operator and the operator will act as a translator to EVA.
If you have any comments or complaint regarding the accessibility services we provided, please mail us your comment and/or complaint to:Vancouver International Airport
Domestic Terminal Room B4110
3880 Grant McConachie Way
Richmond, BC. Canada V7B 1W2
Or, email to:laxrrbr@evaair.com
EVA Airways has specially trained individuals called Complaint Resolution Officials (CROs) at each of our airport locations in the United States and at Taoyuan International Airport to assist our passengers with disabilities with their requests. Passengers can also contact the US Department of Transportation by any of the following means:
- For calls made from within United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- The US Department of Transportation's Final Rule on Non-Discrimination on the Basis of Disability in Air Travel applies on all EVA Airways operated flights to and from U.S.A.
- Passengers can obtain a copy of this DOT 14CFR 382 on the Aviation Consumer Protect Division's Website(Aviation Consumer Protect Division’s Website).