EVA will provide for the essential needs of our passengers during flight irregularities such as diversions, cancellations or lengthy tarmac delays.

For international flights covered by this plan departing from or arriving in Korea, EVA will not permit an aircraft to remain on the tarmac at a Korean airport for more than four hours before allowing passengers to disembark. The exceptions are if the pilot in command determines that the aircraft cannot leave its position on the tarmac and deplane passengers for a safety- or security-related reason, or if air-traffic control advises the pilot in command that returning to the gate or other disembarkation point to disembark passengers would significantly disrupt airport operations.

Each EVA airport office in Korea has a comprehensive contingency plan to respond to any irregularities. We are in constant close coordination with local airport authorities, government authorities and our code-share partners. We ensure that adequate resources are available and designate a person in charge of handling all arrangements and communicating with our Flight Operations Division and our flight crew.

When a flight departing from or arriving at a Korean airport happens to have a tarmac delay of more than two hours following gate departure or flight touch down, snacks/food and water will be offered to passengers unless the pilot in command determines that safety or security reasons prevent such services. EVA will also provide medical assistance to passengers in the case that urgent medical attention is needed. Aircraft lavatories will be available. Special assistance is also available for our passengers with disabilities.

Announcements will be made every 30 minutes onboard the aircraft during a tarmac delay. The announcements will begin no more than 30 minutes after the scheduled departure time and will include information about disembarkation, where possible, as well as the reason for the delay.

Passengers will be advised that they may disembark if the aircraft is at a gate or another disembarkation area with the door open and if disembarkation can be carried out safely without disrupting airport operations. If passengers who have disembarked have not boarded the plane by the time it is ready to depart again, EVA has the right to depart without those passengers.