Department | Description |
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Department Auditing Div. | Description Responsible for the inspection and evaluation of internal control to promote operating performance. |
Department Legal & Insurance Div. | Description Responsible for aviation insurance affairs, contracts reviews, legal consultation, litigation and non-contentious matters. |
Department Public Relations Div. | Description Responsible for media relations/press releases, advertising, planning PR activities and corporate image marketing. |
Department Information Security Management Div. | Description Responsible for the planning and management of : information security and privacy protection policy, regulatory compliance, implementation of the information security management system, prevention and response of information security incidents, awareness training programs. |
Department Human Resources Div. | Description Responsible for human resources management, recruiting, execution of general training programs, employee assistance and care as well as union affairs. |
Department General Affairs Dept. | Description Responsible for domestic and overseas property management, procurement of company vehicles and office supplies, employee shuttles, outsourcing of labor and custodial work, construction management, maintenance of facilities and utility services, employee dormitory, catering and employee cafe, visitor reception, and general affairs. |
Department Clinic Div. | Description Responsible for arranging employee’s regular health check-ups, follow-up of abnormal health results, health promotion, general medical treatment & consultation, and in-flight medical supplies & equipment maintenance, cabin crew first aid training. |
Department Finance Div. | Description Responsible for financial statements, tax processing, funds management, recording and auditing operation revenue, providing operating analysis data and so on. |
Department Corporate Governance Dept. | Description Responsible for board meeting and shareholders’ meeting affairs, and corporate governance related matters. |
Department Corporate Safety, Security & Sustainability Div. | Description Responsible for setting up corporate safety, security and sustainability related policies; Establishing safety, and security management systems; Conducting flight and ground staff safety and security training; Responsible for emergency response and accident / incident investigation of EVA operations; Responsible for the implementation of corporate sustainability, environment and energy management program. |
Department Occupational Safety & Health Div. | Description Responsible for the planning and implementation of occupational safety and health management. |
Department Corporate Planning Div. | Description Responsible for developing the company's strategies covering fleet and network planning, route performance analysis, overseas branch administration, fuel procurement, investment and affiliates coordination, alliances and international affairs etc. |
Department Operation Management Dept. | Description Responsible for the worldwide station operation managements, planning and managing the Star Alliance and concerning projects. |
Department Digital And Information Planning Dept. | Description Responsible for the planning and management of passenger and cargo service systems, data science, customer experience, e-commerce, social media, and Star Alliance digital services. |
Department Passenger Management Div. | Description Responsible for the management of global passenger revenue target achievement/pricing strategy /selling channel handling/marketing plan/flight inventory control, global corporate account development, interline affairs, passenger schedule publication and reservation/ticketing management, contact center operations and tariff filing. |
Department Passenger Business Div. | Description Responsible for passenger sales-related management and concerning matters for Taiwan. |
Department Customer Service Div. | Description Responsible for service quality auditing, customer feedback handling and analysis, trainings on customer service concept, passenger reservation/ticket handling and Infinity MileageLands member services. |
Department Cargo Div. | Description Responsible for the worldwide freight revenue management, capacity management, pricing and marketing strategy development. |
Department Loyalty Marketing Dept. | Description Responsible for planning rewards approaches for EVA Air Infinity MileageLands members and Member management, newly-negotiating cross-industry cooperation, contracting and maintaining with Star Alliance airlines, and participating in the implementation of various Star Alliance members’ projects. |
Department Flight Operations Div. | Description Flight crew recruitment and personnel management, scheduling, training and checking; flight dispatch, aircraft performance analysis and en-route fuel consumption analysis; development of flight standards and technical manuals; management and maintenance of flight training equipment. |
Department Cabin Crew Div. | Description Responsible for Cabin Crew’s recruitment, scheduling, management and execution of Cabin Operations and Service. |
Department Cabin Service Div. | Description Responsible for the development, procurement, marketing, warehousing of cabin service supplies, in-flight duty-free products, duty-free preorder products, home delivery shopping products and LOGO products, as well as sky catering management, shopping website management, etc. |
Department Engineering & Maintenance Div. | Description Responsible for the aircraft engineering technologies, maintenance program planning and control, fleets airworthiness monitoring, the audit of aircraft spare part purchase and repair, and so on. |
Department Airport Div. | Description Responsible for the passenger immigration related affairs and airlines dispatch. |
Department Sky Jet Center | Description Responsible for business jet management, maintenance and ground handling ( CIQ fast track service ). |
Department Computer Div. | Description Responsible for the design and maintenance of computer programs, the procurement of computer equipment and maintenance and the consulting of operation computer system. |
Department Foreign Branches | Description Responsible for the branch’s development and promotion of passenger and freight related businesses overseas. |