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Medical Conditions

Stretcher Assistance

An EVA Medical Information sheet (MEDIF) certifying fitness to travel must be forwarded to our reservations office and approved by an EVA physician before any passenger requiring this service can be transported.

The passenger using the stretcher must be accompanied by at least one medical doctor or nurse if medical treatment will be required during the flight. A stretcher surcharge equal to 6 full standard fares in the highest applicable adult Y class must also be paid. For detailed information about the stretcher assistance surcharge, please contact an EVA ticketing office.

Carriage is limited to 1 stretcher passenger on each flight segment in Economy Class of some specific aircraft types only. Please contact your EVA Air reservations office at least 48 hours (two working days) before your scheduled flight departure to request stretcher service.

On-board Medical Oxygen

The built-in oxygen supply systems on our aircraft are strictly designed for emergency situations. If a passenger anticipates that they will need oxygen during a normal flight, EVA Air will provide a supply for that individual when the request is made at least 48 hours prior to the flight.

An EVA Medical Information sheet(MEDIF) certifying the passenger's fitness for air travel must be forwarded to our reservations office and approved by an EVA physician at least 48 hours (two working days) before your scheduled flight departure.

A passenger who needs oxygen must be accompanied by at least one medical doctor or nurse if medical treatment is required during the flight. An oxygen bottle and seat surcharge must also be paid. There is a US$200 charge per one oxygen bottle and for the seat surcharge fare. Please contact an EVA ticketing office or travel agent. Excluding oxygen needs on the ground, EVA will make every effort to provide the requested oxygen supply onboard your flight.

Portable Oxygen Concentrators (POC) and Medical Portable Equipment Devices (MPED)

The passenger who would require medical attention and/or special equipment (MPED) to maintain their health during the flight shall follow EVA General Conditions of Carriage to apply and obtain the medical clearance at least 48 hours prior to the flight.

Please note that inflight electrical power is not guaranteed to be available or operative on all flights and every seat. In the event that power supply is necessary for your portable electronic devices, you should bring a sufficient number of fully charged batteries (to power the device for 150% of the expected maximum flight duration) which are in compliance with ICAO instructions. Spare batteries must be individually protected to prevent short circuit or damage and carried in carry-on baggage only.

EVA AIR is not liable for any injury or harm to the passenger caused by a passenger attempting to use the power supplies for medical portable electronic devices by the failure of onboard power supplies or any other reasons in connection therewith. Passengers use power supplies at their own risk.

Portable Oxygen Concentrators (POC):Passenger may bring and use Portable Oxygen Concentrator (POC) devices on board. The POC needs to be approved by EVA and comply with carry- on baggage weight and dimensions limitations. The POC must be stowed under the front passenger's seat; otherwise passenger may pay for an extra seat to tie-down the POC.

Please advise EVA in advance at least 48 hours prior to the flight departure date and inform reservation staff of the intended use of the POC and the model of POC to be used.

Passenger who plans to use a Portable Oxygen Concentrator (POC) must provide a medical certificate (MEDIF) from their physician that is issued not more than 10 days prior to departure of the flight.

The passenger must check in and arrive at the departure gate no less than 60 minutes prior to departure. Prior to boarding, the handling staff will verify the POC model, medical certificate, number and packaging of batteries. The device must have a label attached indicating that it has been approved for use in aircraft. For more information, please contact EVA AIR reservation staff.

The following POCs are allowed on board:

  • Invacare Corporation's XPO2/XPO100
  • Invacare Solo 2
  • Delphi RS-00400/Oxus RS00400
  • AirSep Lifestyle
  • AirSep Freestyle
  • AirSep Freestyle 5
  • AirSep Focus
  • (Caire) SeQual eQuinox / Oxywell (mdel 4000)
  • Inogen One
  • SeQual Eclipse
  • SeQual SAROS
  • Respironics Inc,EverGo
  • Respironics SimplyGo
  • DeVilbiss Healthcare's iGo
  • International Biophysics Corporation's LifeChoice / Inoval Labs LifeChoice
  • Inogen One G2
  • Inogen One G3
  • Inova Labs LifeChoice Activox
  • Oxylife's Independence Oxygen Conentrtor
  • Precision Medical EasyPulse
  • VBox Trooper

Other Medical-Portable Electrical Devices except POC may be carried and used on board flights should follofing  Regultions Governing The Use of Electrical Device.

Medical Information Sheet (MEDIF)

Please pass the following forms to your attending physician and fill them in depending on your health conditions, so that our Aviation Medicine Office can determine if special safety measures or medical services are required. It is prohibited to operate of any electrical medical device during emergency evacuation.

Notes

  • Passengers with disabilities who are departing from a US airport should check with the TSA website (Open in new window) for information on screening and other procedures for passengers with disabilities. TSA also provides pre-arranged assistance in some cases for passengers with disabilities. Please refer to the Travel Information web page of Transportation Security Administration (Open in new window) for details of the TSA Cares program.
  • Passengers who are traveling with medications should always carry their medications in their carry-on baggage and not place them in their checked baggage. If there are any questions about the amount of medication, especially liquids, please refer to the TSA regulations on their website.
  • Portable Dialysis Machines are permitted on flights to/from the U.S.A. but may not be used during the flight. Please contact EVA Reservations in advance of your flight to advise the dimensions (length + width + height) and the weight of your machine so we can advise you about its carriage. 
  • Personal Oxygen Bottles are never permitted on EVA flights either as carry-on or as checked baggage.This is due to US and international dangerous goods and safety regulations. If you require oxygen during the flight, please refer to the section about On Board Medical Oxygen.
  • Passengers with reduced mobility who are departing from UK airport. If you have any question or need special assistance, please contact our UK reservation office 20-73808300.