Refund surcharge may be applied when refunding your ticket. However, the refundable taxes/fees/charges imposed by governments or airport authorities for unused sector(s) will be fully refunded without refund penalty. This policy applies to non-refundable tickets as well.

When you book and ticket a reservation through the EVA AIR web site or EVA reservation/ ticketing offices for EVA flights to/from USA for one week (168 hours) or more prior to a flight’s departure date, EVA allows you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and submit the refund within 24 hours of purchase.

• If the ticket was purchased from a travel agent, please contact your travel agent to arrange refund；
• If the ticket was purchased via the EVA AIR website, please go to "Plan & Book/Book Online" page and select "Refund Application/Enquiry" to submit your refund request; or please contact the original office to arrange refund.

For tickets purchased at EVA AIR web site or EVA reservation/ticketing office and ticket refunds are due, we will process and provide the refund back to you within twenty (20) days after receiving a complete refund request for cash and check payments or within seven (7) days when the payment is by credit cards including any fees for optional services that you were unable to use due to an over sales situation or flight cancellation. Credit card refunds will be sent to the credit card company and may or may not reflect immediately on your statement depending on the billing cycle of the credit card company.

For tickets originating from Mainland China purchased through EVA AIR web site or EVA reservation/ticketing offices, the refunds will be processed and credit back to the original form of payment within 7 days of the request. The actual timing of the refund amount posted to your account depends on the process of your financial institution.

For refundable ticket, the residual refund value will be the difference between the fare paid and the applicable fare of the flown segment, less refund surcharge. Fare for the travel undertaken will be assessed using the fare applicable at the time of commencement of transportation.

The refundable taxes/fees/charges imposed by governments or airport authorities for unused sector(s) will be fully refunded without refund penalty, including non-refundable tickets as well.

A child who has not reached his/her second birthday and is not occupying a seat shall purchase an infant fare ticket.

A child who has not reached his/her second birthday and is occupying a seat shall purchase a child fare ticket.

A child must be accompanied by an adult person or a family member over the age of 16 when traveling by air.

• A child who has reached their second birthday but not their 12th birthday as of the date of commencement of travel is eligible for a child fare ticket.
• A child must be accompanied by an adult or a family member over age of 16 when traveling by air.

According to CAA regulations, a child who is over two years old shall be equipped with a seat.

Therefore, if a child who will reaches his/her second birthday after commencement of travel, paying a child fare for occupying a seat shall be applied to the onward and/or return flights for the child.

Passengers who not cancelling their reservations nor showing up for their flights will be charged for a no-show fee upon ticket reissue or refund.

• The No-Show fee apply to flights operated by EVA/UNI AIR with ticket number starting with 695/525. Charter flight is excluded.
• Fees may vary among Fare Families, please refer to the fare rules and conditions of your ticket or contact EVA Air Ticketing offices.

Three options for paying the No-Show fee:

• On-line payment through EVA Web site / EVA Mobile App / Mobile Web (m.evaair.com) and access to “Manage Your Trip”.
• You may pay the No-show fee through EVA website/EVA Mobile Web or EVA Mobile APP, by logging into Manage your trip\No- show charge and follow the steps. If there’s no more active segment in the booking record, please contact the travel agent you purchased from or the nearest EVA ticketing office for paying no-show fee.
• Contact EVA Ticketing Offices.
• Contact your Travel Agents to pay the No-Show fee.

• If your ticket was purchased from a travel agent, please contact your travel agent to change your booking.
• If your ticket was purchased from EVA AIR reservation and ticketing offices, please contact EVA reservation and ticket office to change your booking.
• Please note that penalty and fare/tax difference might be required for re-booking, according to the fare rule of the ticket you purchased.
• If your ticket was purchased from EVA AIR web site or mobile app, please use the function of Change Date/Flights on EVA web site to change your booking.

According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.

• If your ticket was purchased or modified using the EVA Air website, please go to the "Manage/View My Booking" page and select "Invoice Application".
• If your ticket was purchased from EVA AIR reservation and ticketing office, please contact the original issuing office for a receipt.
• If your ticket was purchased from a travel agent, please contact your travel agent for a receipt.

Yes, you can. With the exception of Discount Fare Family, all other Fare Families can be combined under one itinerary. However, if your itinerary consists of more than one Fare Family, the highest fee apply to the entire itinerary for cancellation or no-show. And the highest change fee apply to the changed segments. Other conditions, such as seat selection, free-checked baggage allowance, miles accrual, and eligibility for upgrades will depend on the Fare Family selected for the corresponding segment.

If you have purchased your ticket online, the fare rules will be available to you in the purchase process. Additionally the system will send the complete fare rules and conditions, along with your e-ticket and receipt to your email once you have completed the transaction. If you have purchased your ticket through a travel agency, please consult them directly.

To obtain the booking service provided by Global Distribution System (GDS), the users have to pay BSC to EVA/UNI AIR for the electronice documents.

Yes, BSC applies to all EVA AIR sales channels, including any travel agency, website, Mobile Web/APP and local ticketing offices.

Regardless of the place of issue, EVA AIR(695)/UNI AIR(525) international flight ticket with journey originating worldwide outside of Hong Kong will incur BSC (YR tax code) in accordance with the fare rules and this charge is non-refundable.

For tickets issued by travel agents, any subsequent changes shall refer to the original issuing agent. 

Effective from 01FEB2021, for totally unused EVA AIR/UNI AIR international tickets issued by travel agents that request to change at airports, ticketing offices or call centers, an USD50.00 or equivalent value of Ticketing Service Fee for each ticket will be charged in addition to the fare/tax difference and the related change fees. No further discount to the Ticketing Service Fee and it’s non-refundable.

It’s highly recommended to make sure your ticket is consistent with the booking before traveling and not try to take a flight without a confirmed booking to avoid such an additional charge.

Effective from 07APR2021, for EVA/UNI Air tickets that meet that regulation of EVA/UNI Air name change policy, the ticket may be rectified for one time only and will be charged an USD50.00 or equivalent value in local currencies Name Change Fee, no child/infant discounts and it is non-refundable.

For rectification of names on the ticket, please contact the nearest EVA/UNI Air ticketing offices. If your ticket was purchased from travel agencies, please contact the original issuing agent accordingly.