Passengers can look for gold to identify “Priority” check-in when they travel in EVA Royal Laurel/Business Class or if they have EVA Infinity MileageLands Diamond/Gold Card status or hold a Star Alliance Gold Card. Passengers who have completed online check-in and need only to check baggage can go to the orange “Bag Drop” counter. Passengers who have not checked in online or need other special services can use the green “Check-in” counter.
Allow plenty of time to complete check-in and the necessary security, immigration and/or customs formalities. At a minimum, we recommend that you check in one hour before the scheduled departure time for international flights. Hours of operation for EVA check-in counters and the time required for pre-boarding procedures vary at different airports. Please refer to Worldwide Airports on our website for detail information.
If you are a passenger with special needs or considerations, e.g. unaccompanied minor, disabled, deaf, blind, use a wheelchair or walker, etc., and need assistance to complete check-in and pre-boarding procedures, we recommend that you check in at least two hours before scheduled departure time.
Please be completed check-in process to get boarding pass at least one hour before flight schedule. Otherwise, the reserved seat will be released and you could be refused to boarding if you can’t make it in time.
If you are a transit passenger and have obtained a boarding pass, please arrive at the gate no later than 30 minutes prior to scheduled departure time to verify your travel documents.
What do I need for check-in?
You are required to prepare your ticket, travel document, checked and unchecked baggage. Please refer to Conditions of Carriage for more details.
- In compliance with regulations and to assure cabin safety, the exit seats cannot be assigned to a passenger who falls into the following categories：
- Does not have sufficient mobility, strength or dexterity in both arms/hands or legs.
- Less than 15 years old.;
- Does not have the ability to read or understand printed or graphic instructions related to emergency evacuation.
- Does not have sufficient visual capacity to perform applicable functions without the assistance of visual aids beyond contact lenses or eyeglasses.
- Does not have sufficient aural capacity to hear and understand instructions by cabin crew without assistance beyond a hearing aid.
- Does not have the ability to convey information orally to other passengers.
- Has the responsibility of caring for small children.
- Deportees or their escorts.
- Traveling with service animals (ex: guide dog).
- A passenger with baggage carried on another seat.
- With any condition that might cause bodily harm if performing any of the functions below.
- In the event of emergency, when aircraft has come to a complete stop and instruction from cabin crew is given (if cabin crew is unable to give instructions, after evacuation signal or command is heard), please assist with the following functions:
- Be able to locate the emergency exit.
- Be able to recognize the emergency exit opening mechanism and the operation instructions.
- Be able to read and understand the instructions for operating the emergency exit, follow hand signals and oral directions given by crew.
- Be able to stow or secure the emergency exit door so that it will not obstruct use of the exit.
- Be able to activate and stabilize the slide after deployment and go down slide (raft) first to assist others in getting off the slide; (not applicable for aircraft without slides).
- Be able to assess, select, and follow a safe path away from the emergency exit and aircraft.
- Be willing to help other passengers away from the plane.
- If you cannot or do not wish to perform these functions, please inform a reservation staff or ground staff to be reseated. Your compliance with the regulations and assistance to cabin safety will be highly appreciated.
After check-in, what should I do?
- Check your boarding pass to make sure it is correct, e.g. name, flight, destination etc.
- Verify that your checked baggage has been tagged to the correct destination and that you have the correct receipt(s).
- Go to your boarding gate early so that you will be ready to board the aircraft at least 30 minutes before departure.