Ticket Rules

1. Ticket validity: One year after the ticket is issued. No extensions are permitted.
2. A maximum of six sectors are allowed for each round-trip award ticket.
3. A one-way award ticket can be issued. The required mileage is half of the round trip award ticket.
4. Stopovers are not allowed for a one-way ticket. A maximum of three sectors are allowed for each one-way award ticket.
5. Terms & Definitions:

6. Terms	Definitions	Example 1 Outbound: New York(A)-Taipei-Bangkok Inbound: Hanoi-Taipei-New York(B)	Example 2 Outbound: New York-Taipei-Bangkok Inbound: Bangkok-Taipei-San Francisco
   TermsOrigin	Definitions The departure point of the itinerary; the city or airport where the passenger begins the flight.	範例1New York(A)	範例2New York
   TermsDestination	Definitions The final arrival point of the itinerary; the city or airport where the passenger ends the flight.	範例1New York(B)	範例2San Francisco
   TermsTurnaround Point	Definitions In the itinerary, from the turnaround point onward, the remaining journey is considered the return trip. It cannot be in the same country as the origin or destination. The point that requires the greatest mileage from the origin is the turnaround point. ( Tickets issued/reissued date on/after xAUG2025 will be subject to the rule)	範例1Bangkok、Hanoi	範例2Bangkok
   TermsOpen Jaw	Definitions An itinerary in which flies from the origin to the turnaround point, then returns from a different city/airport or return to destination that differs from the origin, creating an "open jaw" structure. Must be at the origin or turnaround point, and both must be within the same Origin/Destination Zone.	範例1Bangkok、Hanoi	範例2New York、San Francisco
   TermsStopover	Definitions An intermediate city or airport where the stop exceeds 24 hours, but it is not the Turnaround Point or destination. It cannot be in the same country as the origin or destination.	範例1Taiepi Stop>24hr	範例2Taiepi Stop>24hr
   TermsTransfer poinr	Definitions An intermediate city or airport where the stop does not exceed 24 hours. It cannot be the same city as the origin, destination or turnaround point.	範例1Taipei Stop<24hr	範例2Taipei Stop<24hr

6. Two stopovers are allowed for a round-trip award ticket, including one outbound and one inbound.
   The turnaround point and stopovers cannot be in the same country as the origin or destination ( Regional Country Reference Table).
   Additionally, the transfer point cannot be the same city as the origin, destination or turnaround point. (Tickets issued/reissued date on/after xAUG2025
   Different airports within the same city should be treated as same city.
   Taoyuan International Airport(TPE) and Taipei Songshan Airport(TSA) are considered as same city.
   • Applicable Itineraries:
     Istanbul – Munich (transfer point) –Frankfurt (turnaround point) – Munich (transfer point) – Istanbul.
   • Non-Applicable Itineraries: (transfer point is the same city as origin)
     Seattle– Vancouver (Stopover) –Seattle (transfer point) – Taipei (turnaround point)–Seattle
7. One open-jaw segment is allowed for the whole itinerary; however, the open jaw must be at the origin or turnaround point, and both must be within the same Origin/Destination Zone.
   Ex: Taipei-Los Angles, San Francisco-Taipei.
8. Tickets issued/reissued date before X JUL 2025 will be subject to the rule: For an award ticket containing more than one zone, the zone with the higher mileage requirement will be applied.
   Tickets issued/reissued date on/after xAUG2025 will be subject to the rule :The point that requires the greatest mileage from the origin is the turnaround point.
   • Applicable Itineraries:
     Bangkok–Taipei–Tokyo, Tokyo–Taipei–Bangkok
     Reason: Tokyo is considered the turnaround point because it requires the most mileage to redeem an award from Bangkok than Taipei.
9. If an award itinerary includes different class of services, the mileage will be deducted based on the highest class of service for the entire trip.
10. Itinerary Restrictions by Region: (Tickets issued/reissued date on/after xAUG2025 will be subject to the rule ,rule published date: XJUL2025)
    

    Itinerary	Route Restriction	Prohibited Itineraries Examples
    ItineraryBetween the Americas and Europe/Africa/ Middle East	Route RestrictionVia Asia/Southwest Pacific Not permitted	Prohibited Itineraries ExamplesNew York (Americas) -Taipei (Asia)- Paris (Europe)
    ItineraryBetween the Americas and Asia/ Southwest Pacific	Route RestrictionVia Europe/Africa/ Middle East Not permitted	Prohibited Itineraries ExamplesSeattle (Americas) -London (Europe)- Bangkok (Asia)
    ItineraryBetween Asia/Southwest Pacific and Europe/ Africa/Middle East	Route RestrictionVia Americas Not permitted	Prohibited Itineraries ExamplesTokyo(Asia) –Vancouver (Americas) -Paris (Europe)

    Americas: North America, Hawaii, Central America, South America
    Africa: North Africa, Central Africa, Southern Africa
    Asia: Hong Kong and Macau, China, North Asia, Southeast Asia, Central Asia, South Asia
    
11. Booking code:
    

    Economy	Business	First
    EconomyX	BusinessI	FirstO

12. In case of double-booking on same destination (airline, route, and boarding date) for award and normal tickets, the airline flown with has the discretion to cancel the reservation.
13. The issued award ticket cannot be transferred.

Booking service /Change/Refund/No Show Charges：

14. Booking service :
    Regardless of the place of issue, award tickets involving EVA Air flights with journey originating worldwide except Hong Kong will incur booking service charge (YR tax code) USD25 per ticket, and this charge is non-refundable.
15. Change：
    
    • For a partially used award ticket, changes to the travel date or flight number of the remaining flights are permitted but are strictly limited to flights on the same route and operated by the same carrier.
    • The itinerary of a whole new award ticket can be changed. A service fee of USD50 will be applied, and the reissued ticket validity will remain the same.
      Any mileage differences will be reimbursed to a member's account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket was reissued, then that same number of miles equal to those that have expired will be collected.
      The service fee will be waived for an award ticket of a member in the Diamond, Gold or Silver tier at the time of application.。
16. Refund：
    
    • No refund service fee for award tickets online refund.
      Online refund function is applicable only to online transactions from EVA Air official website, transactions paid by credit card or certain third party payments from reservation and ticketing center.
    • To refund an award ticket via other channels, a refund service fee of US$50.00 will apply. The service fee will be waived for an award ticket of a member with Diamond, Gold or Silver tier at the time of application.
      For entirely unused award ticket, EVA Air will refund applicable taxes, surcharges and miles upon request. Miles will be credited back to the member’s account if they are still valid on the refund date.
      For partially used award ticket, EVA Air will refund applicable taxes, surcharges and miles for unused flight segments upon request. Miles, after deducting the amount used according to one way award ticket requirement, will be credited back to the member’s account if they are still valid on the refund date.
17. No Show：
    Bookings for any flight operated by EVA Air (BR), the No Show Fee will be applicable when the award ticket holders fail to use the confirmed reservation without prior notice before departure, then request to change or cancel the award flight.
    No show fee:
    International long haul routes (America/Europe/Oceania) :USD150
    International short haul routes(excluding Hong Kong & Macau) :USD100
    International short haul routes(Hong Kong & Macau): USD40

Others

18. Singapore Airlines (SQ) Suites Class cabin, and Swiss International Air (LX) Lines First Class cabins cannot be used for this offer.
19. Star Alliance airlines without first class operation: JP, A3, AC, NZ, OS, AV, SN, CM, OU, ET, LO, TP, TK, SA, MS, UA, OZ.
20. Award tickets must be booked under the Operating Airline Code.
    Example:
    UA operating flights (O)
    Flights booked under BR flight numbers but operated by UA (X)
21. Blackout periods may apply and will be determined by individual Star Alliance carriers.
22. Before boarding, be sure to check with the flight airline or the EVA Air Reservation Center, as partner airline flights may be canceled or changed without prior notification.
23. Award seats on Star Alliance member airlines are subject to capacity control by the operating carrier.
24. The redemption of a child ticket is the same as the adult’s. An unaccompanied child under 12 years cannot travel alone.
25. Purchase an infant ticket for infants (10% normal adult fare)
26. International flights Award Tickets shall be subject to governmental approval. Also, the use of Award Tickets shall comply all the general carriage conditions, tariffs and charges, ticket conditions, and every policy of the operating airline, together with every applicable International Treaty and by all the terms and conditions of the Infinity MileageLands program.