• For a used award ticket, the return flight can be changed three days before the departure, but only the travel date or flight number with the same carrier and same route can be changed.
• In case of double-booking on same destination (airline, route, and boarding date) for award and normal tickets, the airline flown with has the discretion to cancel the reservation.
• Two stopovers are allowed for a round trip award ticket, including one outbound and one inbound. The turnaround point and stopovers cannot be the same with the origin or destination’s nation. A maximum of six sectors are allowed for each round trip award ticket.
• Stopovers are not allowed for a one-way ticket. A maximum of three sectors are allowed for each one-way award ticket.
• One open-jaw segment is allowed for the whole itinerary; however, the open jaw must be in the outward point of departure or turnaround point and they must be in the same area. Ex: TPE-LAX (open jaw) SFO-TPE (O)
• For an award ticket containing more than one zone, the zone with the higher mileage requirement will be applied.
• The issued award ticket cannot be transferred.
• Bookings for any flight operated by EVA Air (BR), The No Show Fee will be applicable when the award ticket holders fail to use the confirmed reservation without prior notice before departure, then request to change or cancel the award flight.Tickets issued/reissued date before 30 JUN 2024 will be subject to the rule:The No show fee for international long haul routes (America/Europe/Oceania) will be charged USD100; international short-haul routes (Asia/Hong Kong & Macau) will be charged USD50.Tickets issued/reissued date on/after 01 JUL 2024 will be subject to the rule (rule published date: 31 MAY 2024):The No show fee for international long haul routes (America/Europe/Oceania) will be charged USD150 ; international short haul routes(excluding Hong Kong & Macau) will be charged USD100 ; international short haul routes(Hong Kong & Macau) will be charged USD40.
• Regardless of the place of issue, award tickets involving EVA Air flights with journey originating worldwide except Hong Kong will incur booking service charge (YR tax code) USD25 per ticket, and this charge is non-refundable. (Rule published date: 31 MAY 2024; this rule will apply to tickets issued/reissued date on/after 01 JUL 2024).
• The itinerary of a whole new award ticket can be changed. A service fee of USD50 will be applied, and the reissued ticket validity will remain the same. Any mileage differences will be reimbursed to a member's account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket was reissued, then that same number of miles equal to those that have expired will be collected. The service fee will be waived for an award ticket of a member in the Diamond, Gold or Silver tier at the time of application.
• No refund service fee for award tickets online refund.
  Online refund function is applicable only to online transactions from EVA Air official website, transactions paid by credit card or certain third party payments from reservation and ticketing center.
• To refund an award ticket via other channels, a refund service fee of US$50.00 will apply. The service fee will be waived for an award ticket of a member with Diamond, Gold or Silver tier at the time of application.
• For entirely unused award ticket, EVA Air will refund applicable taxes, surcharges and miles upon request. Miles will be credited back to the member’s account if they are still valid on the refund date.
  For partially used award ticket, EVA Air will refund applicable taxes, surcharges and miles for unused flight segments upon request. Miles, after deducting the amount used according to one way award ticket requirement, will be credited back to the member’s account if they are still valid on the refund date. 
• Singapore Airlines (SQ) Suites Class cabin, and Swiss International Air (LX) Lines First Class cabins cannot be used for this offer.
• Star Alliance airlines without first class operation: JP, A3, AC, NZ, OS, AV, SN, CM, OU, ET, LO, TP, TK, SA, MS, UA, OZ.
• Award tickets must be booked on the Operating Airline Code.
  Example:
  UA operating flights (O)
  BR flights operated by UA (X)
• Blackout periods may apply and will be determined by individual Star Alliance carriers.
• Before boarding, be sure to check with the flight airline or the EVA Air Reservation Center, as partner airline flights may be canceled or changed without prior notification.
• Award seats on Star Alliance member airlines are subject to capacity control by the operating carrier.
• Ticket validity: One year after the ticket is issued. No extensions are permitted.
• A one-way award ticket can be issued. The required mileage is half of the round trip award ticket.
• The redemption of a child ticket is the same as the adult’s. An unaccompanied child under 12 years cannot travel alone.
• Purchase an infant ticket for infants (10% normal adult fare)
• International flights Award Tickets shall be subject to governmental approval. Also, the use of Award Tickets shall comply all the general carriage conditions, tariffs and charges, ticket conditions, and every policy of the operating airline, together with every applicable International Treaty and by all the terms and conditions of the Infinity MileageLands program.
• Booking code:

  Economy	Business	First
  EconomyX	BusinessI	FirstO

• Award tickets with different class service: The highest class will be applied to the whole itinerary.
• International flights Award Tickets shall be subject to governmental approval. Also, the use of Award Tickets shall comply all the general carriage conditions, tariffs and charges, ticket conditions, and every policy of the operating airline, together with every applicable International Treaty and by all the terms and conditions of the Infinity MileageLands program.

Interline Baggage Policy

According to IATA Resolution 302, a step-by-step process determines which carrier’s rules apply for an interline journey, where, for each checked portion:

• If the published baggage provisions among all participating carriers are the same; these provisions will apply.
• Where one or more published baggage provisions differ between participating carriers, apply any common provisions and where provisions differ, the published baggage provisions of the “Most Significant Carrier” (MSC) apply. If this is a code-share flight, apply the provision of the marketing carrier unless that carrier publishes a rule stipulating that it will be the operating carrier.
• If the MSC does not publish its provisions, apply the rule of the Check-in carrier.
• If the Check-in carrier does not publish its provisions, apply the Operating carriers’ provisions sector-by-sector.
• According to the regulations of the U.S. Department of Transportation, when the departure or destination of a passenger's ticket itinerary is within the United States, the first carrier on the ticket determines its free baggage allowance and related charges (including code-share flights). For example, if a passenger’s itinerary is Houston-Los Angeles-Taipei-Los Angeles-Houston, the first segment takes a United Airlines flight, and the latter segment takes an EVA Air flight, the whole journey must follow the United Airlines baggage policy, including the return journey.
• The Canadian Transport Agency also has similar regulations for the departure or destination of passenger ticket itineraries that are located in Canada. You can check our interline partner’s website, or contact EVA Air ticketing offices to check the relevant checked baggage regulations.
• For more detailed baggage information, please click here.

Guidelines for the Award Program for Around the World Travel with Star Alliance

• Required mileage for one Around the World Award Ticket: Economy: 180,000 miles, Business: 325,000 miles, First: 480,000 miles.
• Maximum 10 flight sectors are allowed for the whole award ticket.
• Ticket validity: One year after the ticket is issued. No extensions are permitted.
• The around the world travel means traveling from the starting point in one direction via the Pacific Ocean and the Atlantic Ocean and back to the location where the travel started.
• Ex) Taipei > Tokyo > Los Angeles > New York > London > Frankfurt > Singapore > Bangkok > Taipei (O)
• The member can travel within the same category area in the inverse direction, but the member cannot travel inversely to different categories on the basis of the area division around the world by the International Air Transport Association (IATA). (1. U.S., 2. Europe/Africa, 3. Asia/Oceania)
• The period of the around the world travel should be longer than 10 days.
• A maximum of seven stopovers are allowed for the whole itinerary.
• One city is allowed for only one departure. Only one departure and one arrival of international flights are allowed for one country.
• For more information, please refer to the Rules for Star Alliance Award Tickets.