Mileage Redemption

• Not applicable for:
  
  1. Routes served with charter flights.
     
  2. Some routes code-shared with partner airlines, e.g., Hong Kong - Taipei flights code-shared with Hong Kong Airlines and operated by Hong Kong Airlines.
     
• Two stopovers are allowed for a round trip award ticket, one in outbound and one in inbound. The turnaround point and stopovers cannot be the same with the origin or destination’s nation.  Transit in Taiwan is not permitted for travel starting from Taiwan area.
  *Example:
  
  1. Permitted: (A) Tokyo / Taipei / HongKong / Taipei / Tokyo (B) HongKong /Taipei / Singapore / Taipei / HongKong 
  2. Not Permitted : (A) Tokyo / Taipei / Osaka / Taipei / Tokyo (B) Taipei / Hong Kong / Taipei / Singapore / Taipei
     
• Use of a different gateway in the same area is permitted at the origination point or turnaround point or at both origination and turnaround points. However, departure and arrival points must be in the same area. The outward point of arrival and the inward point of departure must also be in the same area. A trip starting from Taiwan to a turnaround point must return to Taiwan. Using different gateways for departure and return within the same area is at passenger's expense.
  
  1. Area Definition: Asia (includes Guam), Oceania, America, Europe.
     
  2. Examples
     Permitted: (A) Singapore/Taipei/Kuala Lumpur (B) New York/Taipei/Singapore-Kuala Lumpur/Taipei/Seattle
     Not permitted: Taipei/Los Angeles/Taipei/Hong Kong
     
• For travel to Taipei or beyond, the mileage deduction is based on standard long-haul routes. When different aircraft types are used for short-haul flights, the class of cabin service cannot be higher than the service on the long-haul portion of the trip.
  
• Award tickets with different classes of service: mileage deduction will be redeemed according to the higher cost one.
  
• Award tickets can combine travel on a UNI Air international route with EVA Air flights.
  
• A one-way award ticket cannot include a stopover.
  
• Please notify any of our local ticket offices in advance and allow yourself some extra time, as the system requires 5 working days to process your application.
  
• The award ticket holder is responsible for all taxes and surcharges.(payable by credit card or cash only)
  
• EVA Air will not provide free hotel accommodation, day rest service or shuttle bus service to an award ticket holder.
  
• Award tickets cannot be used with the EVASION program or UNI Holidays program.
  
• An award ticket holder cannot obtain a seat/class upgrade by paying the fare difference.
  
• Diamond, Gold and Silver Card holders using award tickets can enjoy all the benefits that accompany each Infinity MileageLands membership level.
  
• EVA Air and Star Alliance partner airlines reserve the right to limit or adjust the number of award seats subject to the status of booking on each flight. The number of award seats may be unavailable on some flights or at some periods, even if seats are available for paid tickets.
  
• An award ticket can be changed as follows:
  

  Item	Entirely unused award ticket	Partially used award ticket
  Change of name	Not permitted	Not permitted
  Change of routing	Permitted (note1)	Not permitted
  Change of booking class	Permitted (note1)	Not permitted
  Refund	Permitted (note2)	Permitted (note3)

Note 1:

A service fee of US$50.00 will be applied to any change. Any mileage differences will be returned to your account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket is reissued, then that same number of miles equal to those that have expired will be collected. The validity of the reissued ticket is the same as the validity of the original issued ticket.

Note 2:

Upon request, EVA Air can refund taxes and surcharges on an unused award ticket and converted back into miles if still valid. A service fee of US$50.00 will be applied.

Note 3:

EVA Air will refund valid unused flights (including applicable taxes and surcharges) and unused awards mileage upon request. Unused awards mileage will only be refunded after deducting used mileage according to one way award ticket requirement, if they are not expired on the day of refund. A service fee of US$50.00 will be applied.

EVA Air/UNI Air International Round-Trip Award Tickets Redemption Requirements

EVA Air/UNI Air International One-Way Award Tickets Redemption Requirements

UNI Air Domestic Award Tickets Redemption Requirements