Mileage Redemption

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Star Alliance Award Ticket

****Termination of the Frequent Flyer Program partnership with US Airways****

US Airways will secede from the Star Alliance on March 30, 2014, please click here for more information.

 

Infinity MileageLands members can redeem their mileage for Star Alliance Partners award tickets and fly to more than one thousand places around the world. Required mileage depends on the area, not the carrier. If the award ticket includes any Star Alliance carrier, please refer to the following instructions. If all flights are operated by EVA Air, please refer to the EVA Air’s award ticket redeem table. (UNI Air is not eligible for Star Alliance Partners Award Ticket.)


Application & Ticketing

  • All award reservations can be made through any EVA Air Reservation Office. The open window for award bookings is subject to each airline’s policy.
  • All reservations must be confirmed before ticketing. Airport standby is not permitted.
  • When the reservation is confirmed, the member or authorized designe with valid and sufficient miles earned by the same member and under the same membership account can go to any EVA Air ticketing counter during office hours to issue an Star Alliance award ticket (except at airports). Ticketing time limit set by Star Alliance member carriers applies. Un-ticketed reservation in time may result in cancellation of booking.


Please Note

  • For a used award ticket, the return flight can be changed three days before the departure, but only the travel date or flight number with the same carrier and same route can be changed.
  • In case of double-booking on same destination (airline, route, and boarding date) for award and normal tickets, the airline flown has the discretion to cancel the reservation.
  • Two stopovers are allowed for a round trip award ticket, including one in outbound and one in inbound. The turnaround point and stopovers cannot be the same with the origin or destination’s nation.
  • Stopover is not allowed for a one way ticket.
  • One open jaw segment is allowed for the whole itinerary;however, the open jaw must be in the outward point of departure or turnaround point and they must be in the same area. Ex: TPE-LAX (open jaw) SFO-TPE (O)
  • Award ticket with itinerary containing more than 2 zones will be redeemed according to the highest cost.
  • The issued award ticket cannot be transferred.
  • The itinerary of a whole new award ticket can be changed. A service fee of USD50 will be applied, and the reissued ticket validity will remain the same. Any mileage differences will be reimbursed to a member's account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket was reissued, then that same number of miles equal to those that have expired will be collected.
  • A totally unused ticket is refundable. The taxes, surcharges and valid miles will be refunded. A service fee of USD 50 will be applied.
  • A partially used award ticket can be refunded. The valid unused flights, including applicable taxes and surcharges, and valid unused awards mileage after deducting used one way mileage, will be refunded. A service fee of USD 50 will be applied.
  • Singapore Airlines (SQ) Suites Class cabin and Swiss International Air (LX) Lines First Class cabin cannot be used for this offer. 
  • Star Alliance airlines without first class operation: JP, A3 ,AC ,NZ, OS, AV, SN, CM, OU, ET, LO, SK, TP, TK, SA.
  • Award tickets must be booked on the Operating Airline Code.
    Example:
    UA operating flights (O)
    BR flights operated by UA (X)
  • Blackout periods may apply and will be determined by individual Star Alliance carriers.
  • Before boarding, be sure to check with the flight airline or the EVA Air Reservation Center, as partner airline flights may be cancelled or changed without prior notification.
  • Award seats on Star Alliance member airlines are subject to capacity control by the operating carrier.
  • Ticket validity: One year after ticket issued. No extensions are permitted.
  • One-way award ticket can be issued. The required mileage is half of the round trip award ticket.
  • The redemption of a child ticket is the same as the adult’s. An unaccompanied child under 12 years cannot travel alone.
  • Infants need to purchase an infant ticket (10% normal adult fare)
  • Maximum of six sectors are allowed for each Star Alliance award ticket.
  • Booking code:
    Economy
    Business
    First
    X
    I
    O
  • Award tickets with different class service: Highest class will be applied to the whole itinerary.


Guidelines for Award Program for Around the World Travel of Star Alliance

  • Required mileage for one Around the World Award Ticket: Economy:180,000 miles, Business:325,000 miles, First:480,000 miles.
  • Maximum 10 flight sectors are allowed for the whole award ticket.
  • Ticket validity: One year after ticket issued. No extensions are permitted.
  • The around the world travel means traveling from the starting point in one direction via the Pacific Ocean and the Atlantic Ocean and back to the location  where the travel is started.
  • Ex) Taipei > Tokyo > Los Angeles > New York > London > Frankfurt > Singapore > Bangkok > Taipei (O)
  • The member can travel within the same category area in the inverse direction, but the member cannot travel inversely to different categories on the basis of the area division around the world by International Air Transport Association (IATA). (1. U.S., 2. Europe/Africa, 3. Asia/Oceania)
  • The period of the around the world travel should be longer than 10 days.
  • Maximum of seven stopovers are allowed for the whole itinerary.
  • One city is allowed for only one departure. Only one departure and one arrival of international flights are allowed for one country.
  • For more information, please refer to the Rules for Star Alliance Award Ticket.


Requirements for Redeeming Star Alliance Partners Award Tickets

Please click here to download the table of Redeeming Star Alliance Award Tickets Requirements


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