You might be unable to connect to the in-flight Wi-Fi for a few reasons:
The Wi-Fi service is only available at a height of 6,096 metres or higher, usually around 20 mins after take-off until 20–30 mins before landing.
As the in-flight Wi-Fi relies on the signal transmission of the satellite, when the aircraft passes through airspace with weak or no signals, you will not be able to use Wi-Fi. Please wait for a while and try again.
If you are unable to connect to "EVA-WiFi", you can try to clear the Wi-Fi history through the following steps:
Android — Go to Wi-Fi settings, long press on "EVA-WiFi", then tap "Forget network".
iOS — Go to Settings > Wi-Fi, tap the info button next to "EVA-WiFi", then tap "Forget This Network".
Now you can try to reconnect to "EVA-WiFi" again.
Using an old browser is a very bad idea. Not only could it make you unable to access the entry portal of the in-flight Wi-Fi but it could also put your devices at a safety risk. We suggest you check and update your browsers before getting on board. Minimum browser requirement as below-
- Internet Explorer 11 or higher
- Safari 9 or higher
- Firefox 45 or higher
- Google Chrome 50 or higher
If the entry portal fails to pop up or you close it by accident, just open your browser and type in www.evawifi.com to access it.
Wi-Fi may disconnect if you are in Battery Saver/Sleep mode or when your iPhone is locked.
Android (Android 8.0 or lower) — Go to Wi-Fi Settings > Wi-Fi preferences > Keep Wi-Fi on during sleep, and choose "Always".
iOS (iOS 9 or higher) — Turn off Bluetooth; go to Setting > Cellular or Settings > Mobile Data, then scroll down and turn off "Wi-Fi Assist".
VPN can be difficult to use as it could take a substantial period of time to load a great amount of data.