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Cookies

Cookies

EVA AIR is committed to protecting your privacy.

You are encouraged to know all your rights about using the services of this website provided by EVA Airways Corporation (hereinafter 'the Company' or 'EVA AIR'). EVA AIR hereby makes the following statement in accordance with Article 8 of the Personal Information Protection Act of Taiwan and Article 7 of the EU General Data Protection Regulation, which includes the guidelines we use for protecting the information you provide us during a visit to our website.

Collection of information through 'Cookies'

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to differentiate the preference of the individual user. Most websites use cookies to provide services to their customers. However, a cookie will only identify the use of the computer other than the user. Therefore, you can configure your browser to not accept cookies if you choose, however, if you disable your cookies, you will not have access to certain personalised features or be able to participate in all of the activities on the websites.

Keeping our commitment:

EVA AIR will not disclose data obtained from cookies in order to safeguard your privacy. EVA AIR may only use cookies to collect information through your web browser for the following purposes:

  • To provide you with the personalised transaction and all kinds of services, and invite you to participate in all of the activities on the website.
  • To identify your web preferences for our reference in order to provide you with better services. To disable the use of cookies, please visit the EVA AIR website to get more information.
  • To assist you in this process, we provide links for some of the most popular web browsers:

Internet Explorer™- https://support.microsoft.com/en-gb/help/17442/

windows-internet-explorer-delete-manage-cookies Chrome™- https://support.google.com/chrome/answer/95647?hl=en&hlrm=en 

Firefox™- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Information about the cookies we use

  • Essential Cookie - Essential cookies are essential for the operation of our website that will let you move around our website freely and use functions on the websites. These cookies don't gather your personal identifiable information that could be used for marketing and are not disclosed to any third party.
  • Functional Cookies - Functional cookies are used to remember choices you make and improve functionality and your personal features on our website.
  • Performance Cookies - Performance cookies collect information about which pages visitors go to most often, and if you experienced any errors. These cookies help us to improve the performance and user experience of our website.
  • Advertising Cookies - In order to provide you with the most relevant information about our services and products, we use advertising cookies to enable us and our advertising agencies to serve you with advertising campaigns that we believe are relevant to you and your interests. You might see these advertisements on the websites of EVA Air and on other sites you visit.

Use of third-party cookies

We place third-party tracking code on the website, where a short text is written on the user's hard disk through the browser to read cookies for the following usage:

  • Determine and track visitor volume linked from third-party websites' online advertisements to our website
  • Track the usage of our website
  • Put the promotion information or advertisement of products searched by the user.
  • To disable the use of cookies, please visit the EVA AIR website for more information. To assist you in this process, we provide links for some of the most popular web browsers:

EVA AIR partners with advertising networks, Google, Knorex, Facebook and Criteo, to capture non-personally identifiable data from you through third-party cookies. This enables Google, Knorex, Facebook and Criteo to display targeted and relevant messages from selected third-party websites, based on your viewing behaviour on the EVA AIR websites and other selected websites.

Your non-personally identifiable data is shared by EVA AIR with Google, Knorex, Facebook and Criteo in the strictest confidence, for the unique purpose of serving more relevant advertising. Standards have been defined to ensure appropriate advertising is served, and all served relevant advertisements offer the possibility for you to opt out of such selective advertising by Google, Knorex, Facebook and Criteo.

To opt out of NAI members' or DAA participants' cookies, visit:

Cookie management and browser settings

Most computers' and mobile devices' browsers are typically set up to accept cookies. If you do not consent to our use of cookies and wish to disable the cookies set by EVA Air websites or any other website, you can do this by changing your browser settings. You can find out how to amend your cookie preferences in the help function of your browser.

To assist you in this process, we provide links for some of the most popular web browsers:

Internet Explorer™- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies 

Chrome™- https://support.google.com/chrome/answer/95647?hl=en&hlrm=en 

Firefox™- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 

If you choose to withhold consent and block cookies, you may not be able to access all or part of our websites. To find out more about cookies and how to manage and delete them, you can also visit www.allaboutcookies.org.

Collection of IP Addresses

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication. When you access our website and mobile services, we collect your IP address. We store this information to help us manage security, analyse how our website and mobile services interact with you and do the product marketing and advertisement. We also use IP addresses to block visitors who are unable to comply with the terms of service from accessing our website and mobile services.

Collection of Email Addresses

EVA AIR will follow the guidelines for "Categories of personal information collected" in using the email addresses collected from you to deliver relevant information that you have agreed to receive, including transaction information, services and special privileges, various information notices regarding Infinity MileageLands such as mileage statements, card tier expiration or mileage expiration letters, notices of special privileges for members only, etc., and will make it known on the email that it is sent by EVA AIR. Our email may contain electronic images known as Web Beacons that allow us to know whether and how many times, our emails are opened and verify any clicks through to links within the email. The Web Beacons will be deleted when you delete the email.

Data profiling and automated decision-making

Marketing activities of EVA AIR and its affiliates or service providers target specific information for users who make reservations through EVA AIR, including the total amount of the transaction and the system-generated booking reference and travel itinerary, IP address, etc. We will use this information to observe the effectiveness of our marketing activities and may disclose this information to our partners for similar purposes. The third-party service provider organises and reports on the collected information to provide better and more personalised transactions and various services.

  • To understand the habits of tourists, travellers and members, as a reference for placing relevant marketing campaign information.
  • To unsubscribe from the marketing/promotional message delivery, please visit the EVA AIR website or contact an EVA AIR local service centre for more information. Link provided below:

www.evaair.com/en-us/customer-services/contact-us/contact/

Self-Protection

Please safeguard your personal information, additional services and all kinds of online services. Do not disclose your personal information to others. To prevent others from collecting and abusing your personal information, DO REMEMBER TO LOG OUT of the site when you complete a transaction (incl. Internet reservation, shopping, member contact or other data change), and close the window before you leave the site if you share a computer with others.

Modification of the Privacy & Security Statement

EVA AIR reserves the right to change these guidelines and disclaimers from time to time, and the content presented on this page is considered to be the latest version. Should a material modification to our Privacy & Security statement occur, we will post those changes on our website so that you are aware of the changes. EVA AIR also regularly reviews privacy protection/security statements to comply with applicable laws and regulations.

Secure Website

In order to protect yourself in the cyber world, you should validate whether or not the website you're visiting is indeed a legitimate website. EVA Air website (www.evaair.com), EVA Sky Shop website (www.shopeva.com) and EVA Air mobile website (m.evaair.com) are secure sites with the GeoTrust server Digital ID, which enable secure communications between your browser and our website.

Transaction and Data Encryption

EVA AIR protects passenger transaction and privacy information with Secure Socket Layer (SSL) encryption technology, an industry standard for encrypting over the Internet, where text will be automatically encrypted before being securely dispatched over the Internet.

Governing Law and Jurisdiction

This Privacy and Security Statement is governed by and shall be construed in accordance with the laws of Taiwan. Any dispute on claim arising out of this statement will be subject to the exclusive jurisdiction of the courts in Taoyuan, Taiwan.

Please contact us if you have any questions and comments regarding our Privacy and Security Statement.