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Terms and Conditions

Terms and Conditions:

  1. Enrolment in Infinity MileageLands is limited to individuals. Members should confirm that the personal information (including but not limited to their name, birthday and email address) provided is correct at time of application. Each Infinity MileageLands account belongs to a specific member and cannot be transferred to any other.
  2. Members can download EVA Mobile App digital membership cards to confirm their membership information. In case of loss of your membership card, if you’re a Silver card, Gold card or Diamond card member, please visit the EVA Air website https://www.evaair.com or contact your local EVA Air office or the Infinity MileageLands service centre to reissue it immediately.
  3. EVA Air reserves the following rights:
    1. To modify and/or discontinue the Infinity MileageLands programme at any time.
    2. To modify the terms and conditions of the Infinity MileageLands programme at any time.
    Please refer to the EVA Air website https://www.evaair.com or contact the Infinity MileageLands service centre for updated information. EVA Air reserves the right to terminate and withdraw rights and benefits of members in the case of violations of these General Terms and Conditions, and to claim compensation for damages suffered in connection with such violations.
  4. Members may check or update personal data associated with their Infinity MileageLands account.
    1. Members can call in at any of our Infinity MileageLands service centres in person.
    2. Request any of our Infinity MileageLands service centres via fax or mail. (Please print and fill out the Member Data Change Application Form from the EVA Air website. Only the member or a person legally authorised by the member may do this.)
    3. Check or modify your Infinity MileageLands membership personal data via EVA Air website Manage My Account page.
  5. A travel agency or a hotel address cannot be used as a member's mailing address.
  6. EVA Air will notify or deliver information relevant to a member based on the personal information provided. EVA Air is not responsible for any loss and disadvantage to member benefits caused by incorrect member information or other reasons not attributable to EVA Air.
  7. For security reasons, each member should keep their own membership number and password in a safe place. Please do not reveal your membership number and password to other persons. All online services accessed using the membership number and password will be treated as authorised by the member. EVA Air will not be responsible for any loss or damage incurred due to the illegal use of the membership number and password, unless such circumstances are solely attributable to EVA Air.
  8. Please present your membership card for entry to all EVA Air and partners' facilities to receive membership benefit entitlements. EVA Air reserves the right to refuse entry/entitlements to any member who fails to adhere to these regulations.
  9. Members may terminate their Infinity MileageLands membership by sending a Membership Termination Application Form in writing as well required documents to the Infinity MileageLands service centre at any time.
  10. Membership is automatically terminated for deceased individuals.
  11. Once a membership is terminated, all information, accrued mileage and electronic upgrade certificates related to the specified account or any other membership privileges will automatically become invalid and erased.
  12. Transferred mileage cannot be combined with a nominee's own mileage (including earned miles and purchased miles) or any mileage transferred by a third party.
  13. Mileage and flight sectors cannot be earned with tickets bearing carrier code BR/B7 but operated by other airlines. With the exception of specific codeshare flights, accumulation regulations will prevail. For more information, please contact your Infinity MileageLands service centre. To ensure proper credit for accumulated mileage, please always make your reservation in your name exactly as it appears on your membership card. Mileage for a particular flight cannot be accumulated in more than one programme simultaneously. It is not permitted to transfer the mileage accumulated in your Infinity MileageLands account to any other carrier's programme, nor can members transfer mileage accumulated in another carrier's programme to the Infinity MileageLands programme.
  14. Mileage accumulation is based on the lower class of the actual ticket class and actual flown class. EVA Air retains the right to determine the final mileage credit. EVA Air reserves the right to rectify any inconsistency with regard to a member's mileage accumulation.
  15. EVA Air cannot be held accountable for countries/areas where mileage accumulation in the Infinity MileageLands award programme is illegal or unenforceable, and such an award programme will no longer apply.
  16. Members grant that EVA Air will obtain and use members' email addresses or mailing addresses to deliver information relevant to our customers in accordance with our Privacy Policy and Cookies statement and the applicable guidelines for Collection of Personal Information. Such information includes transaction information, services and special privileges, mileage statements, card tier expiry notices, mileage expiry notices, and notices of special privileges for members. EVA Air will make it known on the correspondence that it is the sender.
  17. If events beyond the control of EVA Air, such as civil disturbances, war, strikes or acts of God, etc., that will materially affect our ability to provide awards, the programme may in part or in whole be suspended/terminated, or cease to be applicable in the areas affected by such events.
  18. EVA Air reserves the right to terminate membership for individuals (and all related parties) who transfer their mileage to others through any channels other than EVA Air means including but without limitation to sale, purchase, bartering, bestowing, leasing, loaning, assignment and/or depositing mileage credits or electronic upgrade certificates. Any members who distribute such information will incur in the same consequences.
  19. EVA Air reserves the right to terminate membership of those who violate public order, endanger flight safety, obstruct public interest or prevent the sound use of its services.
  20. EVA Air reserves the right to take all necessary and appropriate legal actions to disqualify members from further participation in the programme if such members fail to follow Infinity MileageLands programme policies and procedures or make false representations.
  21. If any violations of these General Terms and Conditions or applicable regulations of membership benefits occur, EVA Air reserves the right to audit or investigate the membership account.
  22. EVA Air’s waiver of any violation of rules shall not be deemed to be a waiver of any preceding or any subsequent violations.
  23. Regulations for Partners
    1. "Partners" means airlines, banks, car rental companies, hotels or other entities other than EVA Air/UNI Air who provide products, services or other benefits, including but not limited to those who may permit the accrual or redemption of mileage by members.
    2. EVA Air and its subsidiaries are not responsible for any products, services or other benefits provided by participating companies and partners. The partners are independent entities, and EVA Air is not responsible for the nature or quality of any products or services provided by the relevant partners, nor for any other acts or omissions by partners. Details of specific partner offers will be published. Please visit the EVA Air website https://www.evaair.com for updated information.
    3. Mileage accumulation, redemption offers and other benefits offered to members by a partner for utilising a partner’s product or service may vary based on membership status or other factors.
  24. You acknowledge and agree that your participation in the programme will be governed by these General Terms and Conditions, and that you have to read and understand all of them.