We revised some of our emotional support animal travel policies on November 18, 2019. Please review all relevant policies before you travel.
Fully trained service dogs and emotional support/psychiatric service dogs may fly in the cabin at no charge if they meet the requirements. Please make sure you have all the veterinary certificates for all countries/regions on your itinerary, including countries/regions where you will be transferring.
- One emotional support/psychiatric service dog per person and the animal must be a dog, four months or older.
- Dogs must be clean and well behaved. The animal must behave properly in public and must follow directions from its owner. It cannot run freely around the aircraft, the terminal or the airport gate area.
- Dogs must fit at your feet, under your seat, or in your lap.
- If the dog is in a travel kennel, it must fit under the seat in front of you with the animal in it.
Emotional support/psychiatric service dogs cannot:
- Be seated in an exit row
- Protrude into or block aisles or rows
- Occupy a seat
- Eat from tray tables
Emotional support/psychiatric service dogs must be trained to behave properly in public and they will not be permitted into the cabin if they display any form of disruptive behaviour that cannot be successfully corrected or controlled, including but not limited to:
- Biting or attempting to bite
- Jumping on or lunging at people
- Urinating or defecating in the cabin. The terminal or gate area.
Emotional support/psychiatric service dogs must be in your control at all times with a leash and/or harness. The passenger must carry a spare muzzle for the dog.
If this behaviour is observed at any point during your journey and isn't corrected or controlled, the dog will be checked as check baggage and all requirements and applicable fees will apply.AVIH
Advance notice required
To travel with an emotional support/psychiatric service dog in the cabin, you must submit all required forms to the Special Assistance Desk at least 48 hours before your flight. We'll notify you upon approval of documentation.
Service dogs are dogs that are trained to assist passengers with disabilities to perform specific jobs or tasks. We request that you contact our reservations department at least 48 hours in advance to make arrangements.
If you plan to travel with an emotional support dog, you must submit the following documentation at least 48 hours before flight departure:
- A letter from a licensed mental health professional on their letterhead stationery that is no more than one year old.
- The letter must state that the passenger is under the care of the person writing the letter.
- The passenger has a mental or emotional disability recognised in the Diagnostic and Statistical Manual (DSM) IV.
- The passenger needs the dog as an accommodation during the flight and/or at the destination.
- The date, type and jurisdiction of the mental health professional’s licence.