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Self Check-in (Kiosk)

Check-in at an Airport Kiosk

EVA Air provides a self-check-in service at many airports, so you can enjoy the convenience of obtaining your boarding passes or baggage tags from an airport check-in kiosk.

Self-Check-in Service

Applicable Airports

  • Airport check-in kiosk without bag tag printing service: Taiwan Taoyuan International Airport Terminal 2, Taipei Song Shan Airport, Taichung Airport, Kaohsiung Airport, Fukuoka Airport, Tokyo Haneda Airport, Seoul Incheon Airport, Bangkok Airport, Hong Kong Airport, Amsterdam Airport, Los Angeles Airport, Seattle Airport and Toronto Airport.
  • Airport check-in kiosk with bag tag printing service: Tokyo Narita Airport, Kansai Airport, London Heathrow Airport, and Singapore Changi Airport.

Hours of operation: Check-in closes 60 minutes before the flight's scheduled departure (the actual operation hours may differ according to the kiosk specification of each airport.)

Advantages of This Service

  • You don't have to stand in line at a check-in counter. Touch screens and step-by-step instructions allow you to quickly complete check-in formalities.
  • You may choose an available seat using the seat map.
  • Boarding passes and bag tags are printed as you wait.
  • The service is available in the following languages: Traditional Chinese, Simplified Chinese, English, Japanese, Vietnamese, Thai, Korean, French and German.

Ineligible Passengers

  • Passengers whose reservations have not been confirmed.
  • Passengers who have no electronic ticket.
  • Passengers requiring special assistance.
  • Passengers with an infant under 2 years of age.
  • Check-in with more than 2 connecting flights, e.g., NRT-TPE-BKK-CDG-MUC.

Steps for Kiosk Check-in

Step 1: Select 'EVA Airways' on the home screen.

Step 2: Confirm the following items cannot be brought on board.

ENG step 2

Step 3: Select the number of check-in passengers. Please note that passengers in the same booking reference can check in together, otherwise, please check in separately.

ENG step 3

Step 4: Once your booking has been retrieved, place your passport on the reader, with the photo page facing down.

ENG step 4

Step 5: Select your preferred method to search for your reservation.

  • Six-character EVA Air alphanumeric booking reference.
  • 13-digit eTicket number.
  • Infinity MileageLands Card: You can choose (1) input your Infinity MileageLands membership number, (2) insert your membership card, or (3) your scan membership QR code. Only applies to EVA Infinity MileageLands Card.

ENG step 5

Step 6: Input the requested data corresponding to your selection in step 5.

ENG step 6

Step 7: If you would like to register your mileage, tap the "UPDATE" button.

ENG step 7

Step 8: If you would like to change your seat selection, tap the "CHANGE SEAT" button.

ENG step 8

Step 9: Select the passengers who would like to check in baggage.

ENG step 9

(Note: Service available at airports with the self-tagging function.)

Step 10: Select the number of bags you're checking in for each passenger. If you have more than 4 bags, please contact the EVA Air counter.

(Note: Service available at airports with the self-tagging function.)

ENG step 10

Step 11: Collect your baggage tags.

(Note: Service available at airports with the self-tagging function.)

ENG step 11

Step 12: Collect your boarding passes and lounge invitation card.

ENG step 12

Step 13: Check-in complete! Please check the information and head for the boarding gate early for further document checks.

ENG step 13

How to Tag Your Bag

Step 1: Tear off the receipt sticker on the bag tag and keep it intact.

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Step 2: Pass through the handle of your baggage.

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Step 3: Stick the ends of the tag together.

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Step 4: Stick one of the three section stickers on your baggage.

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