直接跳至主頁面

Changes/Refunds of EVA/UNI Air Tickets due to Flight cancellation of Shanghai Route

May 24, 2022 published

1. Eligibility

Passengers holding EVA Air(695)/UNI Air(525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:

(1) Ticket issue/reissue date: on/before 24MAY2022

(2) Ticketed travel date: 27MAR2022 to 19JUN2022 

2. Changes

(1) Within ticket validity, passengers may change to flights between Taiwan and Shanghai on/before 31JUL2022 with the same booking class code (RBD) without additional charge for one transaction.

(2) Within ticket validity, changes other than (1) above is considered as voluntary change and the ticket should be recalculated and reissued in accordance with the relevant fare rules. The difference of the fare/taxes/fees/charges results from the change should be paid by the passenger, however, the change fee may be waived for one transaction.

(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original date again without additional charge.

(4) EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

 


May 12, 2022 published

1. Eligibility

Passengers holding EVA Air(695)/UNI Air(525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:

(1) Ticket issue/reissue date: on/before 12MAY2022

(2) Ticketed travel date: 27MAR2022 to 31MAY2022 

2. Changes

(1) Within ticket validity, passengers may change to flights between Taiwan and Shanghai on/before 30JUN2022 with the same booking class code (RBD) without the difference of fare/tax/booking service charge as well as the change fee for one transaction.

(2) Within ticket validity, changes other than (1) above is considered as voluntary change and the ticket should be recalculated and reissued in accordance with the relevant fare rules. The difference of the fare/taxes/booking service charge results from the change should be paid by the passenger, however, the change fee may be waived for one transaction.

(3) EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

 
 
 

Apr 25, 2022 published

1. Eligibility

Passengers holding EVA Air(695)/UNI Air(525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:

(1) Ticket issue/reissue date: on/before 25APR2022

(2) Ticketed travel date: 27MAR2022 to 08MAY2022 

2. Changes

(1) Within ticket validity, passengers may change to flights between Taiwan and Shanghai on/before 31MAY2022 with the same booking class code (RBD) without the difference of fare/tax/booking service charge as well as the change fee for one transaction.

(2) Within ticket validity, changes other than (1) above is considered as voluntary change and the ticket should be recalculated and reissued in accordance with the relevant fare rules. The difference of the fare/taxes/booking service charge results from the change should be paid by the passenger, however, the change fee may be waived for one transaction.

(3) EVA/UNI Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

 


Apr 07, 2022 published

1. Eligibility

Passengers holding EVA Air(695)/UNI Air(525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:

(1) Ticket issue/reissue date: on/before 07APR2022

(2) Ticketed travel date: 27MAR2022 to 30APR2022 

2. Changes

(1) Within ticket validity, passengers may change to flights between Taiwan and Shanghai on/before 31MAY2022 with the same booking class code (RBD) without the difference of fare/tax/booking service charge as well as the change fee for one transaction.

(2) Within ticket validity, changes other than (1) above is considered as voluntary change and the ticket should be recalculated and reissued in accordance with the relevant fare rules. The difference of the fare/taxes/booking service charge results from the change should be paid by the passenger, however, the change fee may be waived for one transaction.

(3) EVA/UNI Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.