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Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Houston/Chicago/Toronto Route

1. Eligibility

Passengers holding EVA Air tickets (695) with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Toronto/Chicago / Houston:

(1) Ticket issue/reissue date: on/before 17MAY2022

(2) Ticketed travel date: 03SEP2021 to 01OCT2022 

2. Changes

(1) Within ticket validity, passengers may change to the following route in accordance with the original booking class(RBD) and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:

A. EVA Air direct route flight: on/before 31DEC2022; or 

B. Transfer via EVA Air flights to/from U.S.A/Canada Gateways (Seattle/ San Francisco/Los Angeles/ New York/ Vancouver) on/ before 31OCT2022 connecting Alaska Air (AS) /United Airlines (UA)/Jet Blue (B6)/ Air Canada (AC) or West Jet (WS) operated flights provided that destination remains unchanged. 

If a transit hotel is needed for the selected transfer point, the cost so incurred will be borne by the passenger.

Please note that valid visa might be required for transferring through USA or Canada.

(2) Within ticket validity and destination remains unchanged, Premium Economy class passengers may change to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked in accordance with provision (1), the fare difference shall be refunded or to be paid by passengers accordingly, however, the reissue fee, difference of taxes/booking service fee will be waived for one transaction.

(3) Passengers who changed to connecting flights in accordance with the guidelines that wish to revert to direct route flights may be exempt from paying additional charge with the original RBD of the direct route flight for one transaction.

(4) Within ticket validity, if passengers request to change out of the scope of (1) or (2) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/taxes/booking service charge difference if any with the reissue fee waived for one transaction.

(5) If the cancelled flight were resumed afterwards, changed passengers may choose to change to the original date again without change fee.

(6) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

 


Apr 20, 2022 published

1. Eligibility

Passengers holding EVA Air tickets (695) with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Toronto/Chicago / Houston:

(1) Ticket issue/reissue date: on/before 20APR2022

(2) Ticketed travel date: 03SEP2021 to 01JUL2022 

2. Changes

(1) Within ticket validity, passengers may change to the following route in accordance with the original booking class(RBD) and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:

A. EVA Air direct route flight: on/before 31JUL2022; or 

B. Transfer via EVA Air flights to/from U.S.A/Canada Gateways (Seattle/ San Francisco/Los Angeles/ New York/ Vancouver) on/ before 01JUL2022 connecting Alaska Air (AS) /United Airlines (UA)/Jet Blue (B6)/ Air Canada (AC) or West Jet (WS) operated flights provided that destination remains unchanged. 

If a transit hotel is needed for the selected transfer point, the cost so incurred will be borne by the passenger.

Please note that valid visa might be required for transferring through USA or Canada.

(2) Within ticket validity and destination remains unchanged, Premium Economy class passengers may change to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked in accordance with provision (1), the fare difference shall be refunded or to be paid by passengers accordingly, however, the reissue fee, difference of taxes/booking service fee will be waived for one transaction.

(3) Passengers who changed to connecting flights in accordance with the guidelines that wish to revert to direct route flights may be exempt from paying additional charge with the original RBD of the direct route flight for one transaction.

(4) Within ticket validity, if passengers request to change out of the scope of (1) or (2) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/taxes/booking service charge difference if any with the reissue fee waived for one transaction.

(5) If the cancelled flight were resumed afterwards, changed passengers may choose to change to the original date again without change fee.

(6) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.