EVA Air advises passengers departing from Houston (IAH) that severe TSA staffing shortages have led to significant security screening delays. Due to these operational issues or unpredictable checkpoint closures, many travelers on recent flights have been unable to board despite having arrived at the airport early.

To ensure a smoother journey, we recommend the following measures for passengers departing from Houston (IAH):

• Utilize Online Check-in and Arrive Early: Please take advantage of the EVA Air Official Website for online check-in. Passengers without checked baggage may proceed directly to the TSA security checkpoint with a mobile boarding pass. For those with checked baggage, our airport check-in counters will provide full assistance with baggage drop-off. We urge all passengers to proceed to security screening immediately after completing the check-in process.
• Assistance for Affected Passengers: Travelers unable to board their flights due to security delays should contact our North America Reservation and Customer Service Center at 1-800-695-1188 or local Customer Service for rebooking and flight connection assistance.

We regret any inconvenience caused by these TSA staffing issues and appreciate your patience and cooperation.