This service is available to:

• Passengers with visual impairments
• Passengers with hearing impairments
• Traveling companions who require related assistance

To ensure we can provide the most appropriate ground and in-flight services, passengers are advised to contact the local reservation office after making a booking and inform us of their specific needs in advance.

If you make a request at the check-in counter or on board, we will do our best to provide services based on the available conditions. If you wish to travel with your service dog on EVA Air flights, please refer to the relevant information regarding service dogs.

From check-in to boarding, and from disembarkation to the baggage claim area, ground staff or cabin crew will accompany or assist visually and hearing-impaired passengers with seating, placement of carry-on baggage, and mobility aids.

1. Individual safety briefings will be provided to visually and hearing-impaired passengers and their accompanying travelers, including:
   • Safety-related information (e.g. use of emergency equipment and location of emergency exits)
   • Instructions on the use of cabin facilities (e.g. seat belts, call buttons, inflight entertainment system, and lavatory layout)
   • A Braille safety information booklet is available on board for visually impaired passengers.
2. Safety demonstration videos are presented with subtitles and sign language interpretation to assist hearing-impaired passengers in understanding onboard safety procedures.
3. During meal service, cabin crew will proactively explain the meal contents and the placement of tableware and beverages to visually impaired passengers.
4. When communicating with hearing-impaired passengers, cabin crew will speak at a slower pace to facilitate lip-reading, and will use written notes, gestures, or body language as appropriate. Cabin crew will also provide information related to cabin announcements (such as estimated arrival time, flight delays, transfer counters, and boarding gate information).