Terminal

Terminal 2

Check-in-Area

Quick Self Check-in & Bag Drop

Before going to the airport, we recommend completing mobile online check-in through the EVA Mobile App or EVA Air website and obtaining your electronic boarding pass. After arriving at the airport, you may use the self-service facilities to print your baggage tag and drop off your baggage, helping you complete check-in easily and enjoy a faster, more convenient self-service experience.

STEP 1: Auto Check-in or Online Check-in

Available time:

a. After reservation and ticket issuance are completed until 48 hours before the scheduled departure time:

Use the auto check-in service . After completing registration, the system will automatically check you in 48 hours before departure. Click the notification link to obtain your electronic boarding pass.

b. From 48 hours to 1 hour before the scheduled departure time:

Before going to the airport, complete online check-in through the EVA Mobile App or EVA Air website and obtain your electronic boarding pass.

STEP 2: Self-Service Baggage Tag Printing

Available time: Daily from 5 hours to 1 hour before the scheduled departure time.

After arriving at the airport, please proceed to the Wave 1, Counter A/B area, to use the self-service baggage tag printers, print your baggage tag, and attach it as instructed.

STEP 3: Self-Service Bag drop

After printing your baggage tag, please proceed to Counter A area, Wave 2, and use the self-service bag drop facilities to check in your baggage.

Manned Service Counters

Service hours: From 4 hours to 1 hour before the scheduled departure time.

Check-in Counter A aera, Wave 3: Business Class service, priority check-in, and priority bag drop.

Check-in Counter A aera, Wave 2: Special assistance services.

Passengers who have completed online check-in are encouraged to use the self-service baggage services first to reduce waiting time.

Note: During peak check-in periods, passengers are encouraged to use online check-in and self-service facilities first to reduce waiting time.

+44-20-8745-7779

Fax

+44-20-8745-7660

Office Opening Hours

14:00~22:00 (17:00~22:00 may close due to flight operation) (Daily)

Location

Lufthansa Lounge : (reopen on 21JAN2025)

• Located in post-security area on Level 5 of Departures(Upper Level), Terminal 2. After security checkpoint then turn right.

United Club Lounge :

• Located in post-security area on Level 1 of B Gates, Terminal 2. After security checkpoint, go to Level 1 of B Gates, take the entrance opposite to boarding gate B46 and go upstairs to reach the lounge.

• Located in post-security area on Level 1 of  B Gates, Terminal 2. After security checkpoint, go to Level 1 of B Gates,the VIP lounge is next to Gate B36.
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Service Hours

Lufthansa Lounge :05:00~22:00 (Daily)

United Club Lounge :05:00~22:00 (Daily)

SilverKris Lounge :05:30~22:00 (Daily)

Facilities

• Free WiFi, Fax and Photocopier
• Self-service hot and cold meals counter
• Shower (Only United Club、SilverKris lounges are available)

Telephone

Lufthansa Lounge : (Closed for renovation from 1OCT2024 to 15JAN2025)

• +44-20-8976-6073

United Club Lounge :

• +44-20-8276-6212

Passengers transiting at London Heathrow Airport should follow the purple "Flight Connections" signs, and may take a shuttle bus depending on the terminals (every 6-10 minutes, about 20 minutes).

Carry-on baggage must go through transfer security screening; international-to-domestic connections require customs/immigration first, then security. Refer to Connecting flights | Heathrow for more details.

• After disembarking, head to the Flight Connections area and visit the airline transfer desk or self-service kiosk with your passport/itinerary to obtain the next flight's boarding pass.
• Proceed through security afterward, then take a shuttle bus if changing terminals, and check screens for the gate upon arrival. Allow at least 90 minutes for connections.

• Follow Flight Connections signs through security and cabin baggage checks, then take a shuttle bus if switching terminals, and confirm the gate on screens upon arrival.   

For more details, please see https://www.heathrow.com/

Service Hours

14:15~22:15 (Daily)

Telephone

+44-208-7457779

Fax

+44-208-7457660

Ground Handling Agent

• Service Hours: 08:00~19:30(Daily)
• Telephone: +44-330-0948859