Terminal

Terminal 2

Check-in-Area

Quick Self Check-in & Bag Drop

Before going to the airport, we recommend completing mobile online check-in through the EVA Mobile App or EVA Air website and obtaining your electronic boarding pass. After arriving at the airport, you may use the self-service facilities to print your baggage tag and drop off your baggage, helping you complete check-in easily and enjoy a faster, more convenient self-service experience.

STEP 1: Auto Check-in or Online Check-in

Available time:

a. After reservation and ticket issuance are completed until 48 hours before the scheduled departure time:

Use the auto check-in service . After completing registration, the system will automatically check you in 48 hours before departure. Click the notification link to obtain your electronic boarding pass.

b. From 48 hours to 1 hour before the scheduled departure time:

Before going to the airport, complete online check-in through the EVA Mobile App or EVA Air website and obtain your electronic boarding pass.

STEP 2-1: Self-Service Baggage Tag Printing and Bag drop

Available time: From the opening time for flights on the day of departure until 1 hour before the scheduled departure time.

After arriving at the airport, please proceed to Counters 16 and 17 to use the self-service facilities to print your baggage tag, attach it as instructed, and check in your baggage.

STEP 2-2: Manned Bag drop Counters

Available time: From 2.5 hours to 1 hour before the scheduled departure time

After arriving at the airport, please proceed to the area of Counters 18 – 20 and check in your baggage according to the actual airport display information.

Manned Service Counters

Service hours:

a. Long-haul routes: From 3.5 hours to 1 hour before the scheduled departure time.

b. BR134 to Kobe, BR178 to Osaka, BR217 to Kuala Lumpur, and BR1194 to Busan: Check-in starts at 04:05 and closes 1 hour before departure.

c. Other Asia routes: From 2.5 hours to 1 hour before the scheduled departure time.

Counter 14: Infinity MileageLands Diamond Card and Royal Laurel Class counter.

Counter 15: Infinity MileageLands Gold Card, Star Alliance Gold Card, American Express EVA Air Platinum Card, and Cathay United Bank EVA Air co-branded Extreme Infinite Card counter.

Counter 18: Infinity MileageLands Silver Card, Premium Economy Class, special service, and staff check-in counter.

Notes : 

1. After 09:30, Infinity MileageLands Silver Card and Premium Economy Class passengers should proceed to Counter 15. 

2. Actual counters are subject to airport display information. 

3. During peak check-in periods, passengers are encouraged to use online check-in and self-service facilities first to reduce waiting time.

+886-3-3516805

Fax

+886-3-3834128

Office Opening Hours

09:00~17:00 (Daily)

Ticket Desk Hours

05:00~23:00 (Daily)

Location

EVA AIR Lounge

Located on the 4F, Terminal 2.

Departure :

• The STAR, The INFINITY and The Garden Lounges :
  After security checkpoint and immigration, take the escalator on the left or right to the 4F, then go to the exclusive lounges of ​​EVA Air.
  
  
• The CLUB Lounge :
  After security checkpoint and immigration, take the escalator on the right to the 4F. The CLUB lounge is on the right side.
  
  

Transfer/Transit :

After the security check behind the EVA transfer counter in Gates C, take the escalator or elevator to the departure level (3F), or follow the guidance of EVA staff to the departure level (3F), then go towards the central duty-free hall and take the escalator on the right side of the hall to reach the 4F.

• The STAR, The INFINITY and The Garden Lounges :
  Arrival at the 4F, turn left to the exclusive lounges of ​​EVA Air.
  
  
• The CLUB Lounge :
  Arrival at the 4F, turn right to the lounge.
  
  

Service Hours

• The Garden 05:15~23:30
• The Infinity 04:30~23:30
• The Star 04:30~23:30
• The Club 05:30~10:00 and 16:00~21:30

Facilities

• Business Center (Desk Top PC, Internet Access)
• Hand-Carry Baggage Room
• Restroom, includes Handicap-Friendly Restroom and Mother-Child Restroom
• Shower room
• Nursery
• Drinks, Snacks and Desserts
• Digital reading material
• Free Wi-Fi in Lounge Area
• Television

For a more comfortable space, we will not make the boarding announcement at Taoyuan Airport in Taiwan while the flights are on schedule. Please mind flight boarding time and arrive at the gate 20 minutes before departure. Thanks.

Telephone

+886-3-3516805

Notes

During peak hours from 04:30 AM to 09:30 AM, mileage deductions above infinity mileage silver members for companions will be temporarily suspended. Please contact EVA staff for eligible lounges, thank you for your understanding.

• Service Hours:
  Taoyuan Metro A1 Taipei Main Station : 06:00-21:30 Daily
  Taoyuan Metro A3 New Taipei Industrial Park : 09:00-16:00 Daily
• Provide Self-Service Baggage Drop only. If you need any assistance from EVA AIR staff please proceed to Taoyuan Airport Terminal 2.

• Please drop your luggage at least 3 hours prior to departure time of EVA/UNI AIR flights departing from Taoyuan International Airport on the same day. Flights departing for Canada are excluded.

• Unaccompanied Minors aged under 12 years, Group Passengers, Wheelchair Passengers, Passengers who need special assistance, Travel with Pets, Travel with oversize baggage{The sum of the three dimensions of each piece exceeds 158cm(62in) or longest dimension exceeds 70cm(27in)} are not accepted.

• For the relevant specifications of Self Check-in Baggage Drop, please refer to the information listed in the Check-in Service page. See Self Service Baggage Drop.

• Ticketing and Cashier Counters are not available.

• For security reason, all checked baggage that already pass through security inspection are not allowed for returning at A1/A3 station. If passenger wants to get baggage back, please proceed to Taoyuan International Airport Terminal 2 and contact EVA AIR staff.

If you intend to transfer within TPE airport for overnight, please be informed of the following guidelines

• If you don't have valid VISA to enter R.O.C. Taiwan, please contact EVA Transfer Counter in Zone C for transfer security check formalities before proceed to departure level (3F). (Transfer Security Check service will cease operation during 24:00~05:00)
• If you are eligible to enter R.O.C. Taiwan, please contact EVA Transfer Counter in Zone C for verification prior to arrival immigration.

Notice

• You don't have to pick up your check-in baggage.
• You might have to pay airport tax if enter R.O.C. Taiwan.
• Please double-check the boarding gate via public flight information screen and arrive the boarding gate 30 minutes before departure time.
• Rest Areas are available in the departure level for your convenience.

Please contact EVA ground staff or call +886-3-351-6805 for any inquiries.

Service Hours

08:30~22:00 (Daily)

Telephone

+886-3-3517637

Fax

+886-3-3833675

E-mail

TPELNF@EVAAIR.COM

Transportation Information

Public Transportation - Taoyuan International Airport

Transfer /Transit Procedures

Transfer /Transit Procedure - Taoyuan International Airport

Services & Facilities

Services & Facilities - Taoyuan International Airport

Featured Experience

Featured Experience - Taoyuan Internation Airport