Over EVA Air
5-Star Service from the Ground Up
Evergreen Group Chairman and Founder Dr. Chang Yung-Fa established EVA Airways in 1989, taking the respected transportation heritage and tradition of quality service of older sister and container-shipping leader Evergreen Line into the skies. He ordered 26 brand-new aircraft and set high standards for quality service and safety.
Building on this commitment to quality service and safety for more than 25 years, EVA is now rated as a 5-Star Airline by international quality ratings organization SKYTRAX. Including EVA, there are only eight 5-Star Airlines worldwide.
Wings Around the World
We had lofty goals when EVA made its maiden flight on July 1, 1991. Today, we serve a global network that connects Asia and Mainland China to Europe, North America and Oceania and links more than 60 major business and tourist destinations. We fly to every region of Mainland China and extend passenger and cargo services worldwide by code-sharing flights with other leading airlines.
EVA is also a Star Alliance member. Through Star Alliance, we give passengers access to a vast network of 1330 destinations in more 192 countries and seamless global services. We offer geographic advantages within Asia from our centrally located hub at Taoyuan International Airport in Taiwan as an added benefit.
Big Ideas, Attention to Smallest Details
EVA has kept quality service and continuous improvement as part of daily operations from the start. We continue to elevate standards, add amenities and enhance passengers’ check-in and boarding experiences with a customized approach that includes consideration, interaction and mindfulness.
We launched one of the world’s first premium economy cabins in December 1992. Now named Elite Class, our premium economy product is an airline-industry trendsetter that is consistently popular among both business and leisure travelers.
Comfort and Luxury
We created our Royal Laurel Class business cabin when we began to add Boeing 777-300ERs to our fleet and upgraded it with 5-star luxuries and comfy extras. Royal Laurel passengers enjoy personalized extras such as turn-down and sommelier-style wine services in cozy flat-bed seats that all have direct aisle access. Touch-screen entertainment systems have connections for electronic devices, charging outlets and, on our Boeing 777-300ERs, Wi-Fi and global roaming.
Accompanied by a glass of fine champagne or wine, passengers can dine on steak, lobster or healthier choices. Then, using EVA’s luxurious amenities, they can drift off to sleep in our comfy pajamas and freshen up with high-end spa products from our Rimowa Amenity Kits. We offer Royal Laurel Class on all long-haul routes.
Fleet of the Future
We operate a fleet of more than 70 Boeing, McDonnell Douglas and Airbus aircraft that is among the youngest in the industry. We have dozens more new aircraft scheduled for delivery, including as many as 24 Boeing 787 Dreamliners. We expect to begin taking delivery of our innovative new Dreamliners in 2018.
Creative and Innovative
EVA makes flying fun with Hello Kitty Jets. Flights on our Hello Kitty Jets are so popular that we operate seven second-generation editions of the specially painted planes on routes within Asia, to Paris and to Houston. Each aircraft has its own theme and design, including the EVA Hello Kitty Shining Star, Hand-in-Hand, Magic, Apple, Global, Happy Music and Speed Puff Jets.
Our EVA Hello Kitty Jet passengers enjoy a cheerful environment on an aircraft with a charming, brightly painted livery and more than 100 inflight service items. We won a special Global Traveler Magazine Leisure Lifestyle Award for “Outstanding Customized Service” and the UK Daily Mail’s “World's Best Plane Liveries” in 2016.
In addition to its 5-Star Rating, SKYTRAX ranked EVA as the carrier with the Best Airline Staff Service in Asia in its 2012 Awards Survey, the number one airline for “Best Airline Cabin Cleanliness” in 2015, “Best Trans-Pacific Airline (Open in new window)” and “Best Business Class Comforts and Amenities (Open in new window)” for 2016, and among the “World’s Top-10 Best Airlines” in 2015 and 2016. AirlineRatings.com recognized EVA as a carrier of choice among the “World’s Top-10 Airlines” for 2015 and 2016 and rated our Elite and Economy Classes in the world’s top-10 “best for economy plus and economy class travel for 2015.” Travel + Leisure readers ranked EVA among the World’s Best Top 10 International Airlines in 2012 and 2016. EVA Elite Class was Best or Second-Best Premium Economy Class in SKYTRAX’s annual poll three years in a row. A panel of industry professionals also singled out EVA Elite Class premium economy as Travel Weekly’s 2011 Magellan Award Gold winner for international economy class, recognizing it among the best in travel.
We are diligent in the care and operation of our aircraft. We earned an Air Agency Certificate from the United States Federal Aviation Administration for our state-of-the-art Aircraft Maintenance Center in Taiwan.We received the 2007 Richard Teller Crane Founder’s Award from the Flight Safety Foundation for “corporate leadership in aviation safety programs and a superb safety record.” EVA has been recognized among the world’s 10 safest airlines by Aero International Magazine’s eight times since 2004, including third-place ranking in 2015 and 2016, and rated as one of world’s 10 safest airlines by website AirlineRatings.com for 2014, 2015 and 2016.
Reliability Comes Naturally
EVA has been recognized worldwide for reliability since we began operating. EVA Cargo is consistently entrusted with priceless art works from world-class museums and endangered species from preservation organizations. We began to build this legacy by transporting an irreplaceable 1995 exhibit from the Louvre. Around the same time, we carried orangutans from Indonesia’s dwindling population to the safety and security of a new home. Time after time, we are honored to be singled out as the best choice to transport precious cargo.
Social Responsibility, Environmental Care
EVA gives back to the communities we serve. We promote local cultures, and international artistic treasures. We support charitable events and social needs. We established an EVA safety education center and actively encourage safety education. We are also engaged in a joint industry/university program to develop aviation professionals and upgrade Taiwan's aerospace standards.
Practices in EVA’s offices and operations worldwide help reduce CO2 emissions, cut noise, conserve resources and manage wastes to promote a greener, healthier earth. We describe our environmental initiatives in greater detail at http://csr.evaair.com (Open in new window) .
Growing Global Presence
Just as EVA’s commitment to the highest standards of service and safety has earned honors, awards and recognition from domestic and international media, aviation industry groups, travel organizations and government agencies, it has paved the way for our steadily growing service network and loyal passengers worldwide. The many distinctions we have won and our passengers tell us that our focus on quality service and safety is valued and gives deeper meaning to our slogan, Sharing the World, Flying Together.