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EVABidDeal offers you the opportunity to determine your own price for the next higher cabin class.
You can have the chance to enjoy additional benefits of a higher cabin class, such as world-class cuisine, extra baggage allowance, private and comfortable space, and much more.
EVA Air will send invitations to bid if passengers' flights and tickets are eligible, which based on a number of dynamic criteria and EVA Air at its absolutely sole discretion.
Please ensure your email address is correct when you make your reservation so we can contact you if eligible.
Or you can visit the EVABidDeal page to confirm your eligibility,by entering your booking reference number and your last name.
Upgrades are not available in the following scenarios, including but not limited to:
Tickets are not issued by EVA airways.
Flights are not operated by EVA airways.
Infant(s) in booking.
Redemption and Mileage upgrade tickets.
Any discount/ID/ZED tickets.
Not confirmed reservations (still in waiting list bookings).
If you bought a ticket that is eligible for an upgrade, we will send you an invitation 7 days before your departure date via EVABidDeal@pg.evaair.com.
Or you can just visit the EVABidDeal webpage to enter your booking reference and last name to check the eligibility, and follow simple steps to make your own offer.
EVABidDeal invitation will only send to one email address within the eligible booking. Although you may not receive the invitation, you still can visit our EVABidDeal webpage to see if you are eligible.
You can visit our EVABidDeal webpage to check your eligibility by entering your booking reference and last name and following simple steps to make your own offer.
Each flight's eligibility is decided at EVA Air's absolutely sole discretion, and eligible flights will be detailed in the link included in the invitation email from EVA Air.
No, each booking reference will be evaluated individually. The system cannot make a connection when the bookings are in different booking references.
If you change your original booking after receiving an EVABidDeal invitation, the opportunity to bid for an upgrade may no longer be valid. Please click on the link in original invitation to check your eligibility.
You can just click on "Unsubscribe" at the bottom of the invitation emails.
Making an EVABidDeal offer
Yes, the offer window closes 50 hours prior to departure of each eligible sector of your journey.
The upgrade price range will be shown once you enter your booking reference and last name in our widget.
Please note that the price is not inclusive of your original airfare.
The upgrade price you see on the offer page is on a "per passenger" basis, and the same price will be applied to each passenger in the booking when submitted.
All the passengers will be upgraded if your offer be accepted by EVA Air.
Yes, it is possible to make an EVABidDeal offer when travelling with children. Kindly note, there is no discount apply with children.
If you would like to make an EVABidDeal offer for only selected travelers in the booking, please contact our ticketing offices or your original travel agent to split your booking reference.
EVABidDeal can be selected separately each flight in your journey. So you can easily choose those you want to upgrade when making offer on the EVABidDeal page.
Your original offer will no longer be valid. If your new flight is eligible, you could submit a new bid via the link on our EVABidDeal webpage.
Yes, You may revise or cancel your offer at any time up to 50 hours prior to the scheduled flight departure time by clicking the link in your offer confirmation email.
An offer can be modified or cancelled up to 50 hours before departure. After that, no modification or cancellation can be made.
No, you cannot do so. EVABidDeal only allow passengers to upgrade to the next higher class.
Please use the "Back" button on the offer page instead of the back button of your browser. And please do check you have entered all your details correctly.
Paying for the Upgrade
We accept Mastercard and Visa credit cards.
Currently, we accept TWD, USD, JPY, and EUR for paying the upgrade. The total amount will show on the offer confirmation page. The transaction is completed on the transnational payment platform. Do note that your payment card issuer may impose additional fees or charges. Please contact your payment card issuer if you have any queries regarding the final amount charged.
Payment will only be deducted from your credit card if your purchase is successful.
You will only be charged if your offer is successful. Successful offers will be issued by EMD and you will be informed by email no later than 49 hours prior to the departure time of your flight, unless where technical issues arise and require manual handling by EVA Air, at which you may only find out about the results 24 hours prior to departure.
All applicable prepaid airline taxes and fees are covered by the total amount shown on the offer confirmation screen. The transaction is completed on the transnational payment platform. Do note that your payment card issuer may impose additional fees or charges. Should you have any queries regarding the final amount charged, please contact your payment card issuer
All payments for bidding upgrade will be labelled as "EVA AIRWAYS CORPORATION".
Changing your credit card after submitting an offer is not currently permitted. Alternatively, you can cancel your original offer and submit a new one with the new payment details before the deadline.
Yes. In order to ensure the security of your transaction with credit card, 3DS will be mandatory procedure for EVABidDeal. Your credit card transaction has been successfully authorized through VISA SECURE or MasterCard ID Check™. To avoid transaction failure, please contact your bank for complete information about 3DS payment service before making a purchase.
You will be informed via email after successful bidding the upgrade, no later than 49 hours prior to the departure time of your flight. Please enter the correct email while bidding and set ''EVABidDeal@pg.evaair.com" as not junk mail. Only if where technical issues arise and require manual handling by EVA Air, at which you may only find out about the results 24 hours prior to departure. in this period, you may not able to use online check-in.
No, we do not specify why a flight is ineligible for upgrade. Please note that the outcome of your upgrade purchase is determined by a combination of various factors (please refer to the next question).
Successful upgrade is determined by many factors. Such as the bidding amount, number of available seats, original ticket cabin, the bidding history, and all other factors that are determined by EVA Air. Even if you offer the highest bidding amount, we are unable to explain why your bidding is failed. EVA Air reserves the right of bidding upgrades.
Please check the spam folder of your email account. If you still do not receive a confirmation email, please contact us.
No. Changing your credit card after receiving the confirmation email is not permitted.
The upgrade is only valid on the date and the flight shown on the ticket. It is non-transferrable and non-refundable once successful. Your ability to change or cancel your flight will depend on the fare conditions of your original booking, but your upgrade will be forfeited should you choose to change or cancel your flight. Only if prepaid airline taxes and fees are refundable, please contact our ticketing and reservation center.
The upgrade is only valid for use by the ticketed passenger on the journey and is not transferrable to another passenger.
Yes, you can select seat when online check-in. Note that we cannot guarantee the availability of neighboring seats at the point when your or travel companion's upgrade are confirmed. If you had selected a seat in the original cabin prior to your upgrade being confirmed, this selection will no longer be valid and you will have to select a seat in the upgraded class during check-in.
All images used in the upgrade invitation email and offer pages are for illustration purposes only. Actual product depends on aircraft type and the aircraft for any flight may be changed last-minute due to operational requirements.
Award miles, status miles and sectors are calculated based on EVABidDeal upgraded RBD. If you successfully upgrade to Premium Economy class, you can earn miles and sectors as class P. If you successfully upgrade to business class, you can earn miles and sectors as class D. Please refer to Infinity MileageLands website for Mileage accrual ratio.
Yes, the fare rules of your original booking will continue to apply to your upgraded booking.
The information of these prepaid ancillary fee are as follows:
Seat Selection: All seat selection fees are non-refundable and are valid for the associated ticket of the journey only. Changes to chargeable seat selections are limited to the same route and within the same or a lower-priced seat zone. Please click here for more details.
Prepaid Excess Baggage: You may apply for a refund after completing the purchase and up till 365 days after the departure date. Please click here for more details.
Exclusive Gourmet Meal: If you change your flight or cabin class, please cancel your meal order 24 hours before the original flight departure on EVA official website. Please click here for more details.
Once a bid upgrade is successfully accepted, passengers may not upgrade again through paying a fare difference, mileage, or upgrade certificate.
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