1. Eligibility

Passengers holding EVA(695)/UNI(525) Air tickets with confirmed booking on/after 01JAN2021 that being affected by the cancellation or schedule change (not include aircraft change) of EVA/UNI Air International, cross-strait and Hong Kong/Macau flights.

2. Changes

(1) Within ticket validity, passengers may change the flight/date within 14 days, prior or later, of the disrupted flight date without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.

For itineraries with connecting interline segments, rebook to other flight/date with the applicable RBD/interline carrier or change of transfer points in accordance with the fare routing is permitted provided the destination (City) remains the same.                       

(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.

(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge. 

(4) EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.

(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissued or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

1. Eligibility

Passengers holding BR (695) /B7(525) tickets with confirmed Premium Economy booking that being affected by aircraft change.      

2. Changes

(1) Within ticket validity, passengers may choose any of the options below without reissue fee for ONE transaction, and the ticket should be reissued accordingly: 

A. Passengers may accept the re-accommodated economy booking class code of the same flight booked and refund the fare/tax difference reassessed based on the historical date; or

B. Passengers may choose to rebook to the designated economy booking class code of the same route on other dates in accordance with the fare rule and pay/refund the fare/tax difference reassessed based on the historical date; or

C. Passengers may choose to rebook to the same route, same premium economy booking class code as original ticket on other dates and pay/refund the fare/tax difference reassessed based on the historical date.

D. Passengers may choose to rebook to business class of the same route on other dates in accordance with the fare rule and pay the fare/tax difference reassessed based on the historical date.

(2) For tickets purchased from travel agents, please contact the original issuing agents for rebooking and ticket change.

(3) If the flights revert to aircrafts with premium economy class service afterwards, passengers who have reissued tickets in compliance with this bulletin and request to change back to premium economy class with same flight/date may claim a refund or pay the fare/tax differences reassessed based on the historical fare with the original booking class code, and are entitled to waive change fee for one transaction.

3.  Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed.Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) Tickets purchased from travel agencies should refer to the original issuing travel agent.

(3) Tickets purchased from EVA worldwide offices or EVA website, please contact EVA reservation and ticketing offices. 

4.  For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. Award ticket and upgrade with mileages

(1) Award tickets

A. The service fee of USD$50 can be waived once. Any mileage difference will be collected or returned if the new itinerary requires more or less miles than the original one. Expired miles are exempt from collection.

B. If an award ticket contains multiple segments in different route, zone or booking class, mileage deduction will be redeemed according to the higher cost one.

C. If the flights revert to aircrafts with premium economy class service afterwards, passengers who request to change back to premium economy class, the mileage differences will be collected if the reissue ticket requires more miles than the original one. Expired mileage evaluation upon reissue can be exempt.

The service fee of USD$50 for award ticket reissuance can be waived once for Green Card members. Diamond Card/Gold Card/Silver Card members are exempt from service fee as current policy.

(2)  Upgrade awards

Rebook the original ticket class, or change itinerary with new required mileage. Any mileage differences will be collected (returned).

(3) Please contact EVA Air reservation and ticketing offices for rebooking and ticket change.

(4) For the required mileage for Economy class to upgrade to Royal Laurel/Premium Laurel/Business Class, please refer to EVA website.

6.  Group passengers shall contact the original issuing travel agency for changes/ refunds.

7.  Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.

1. Eligibility

Passengers holding EVA Air tickets (695) issued/reissued on/before 28JUN2022 with confirmed bookings of departure period falls between 07JUL2022~31JUL2022 for EVA Air flights Amsterdam route that being affected by the traffic cutback of Schiphol. 

2. Changes

(1) Within ticket validity, passengers may change to flights with the original booking class and the same destination on/before 31OCT2022 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.

(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.

(3) If the original flight became available afterwards, changed passengers may choose to change back to original flight/date again with the same booking class code (RBD) without additional charge.

(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.

(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund.

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM...etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

1. Eligibility

Passengers holding EVA Air (695)/UNI Air (525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:

(1) Ticket issue/reissue date: on/before 17JUN2022

(2) Ticketed travel date: 27MAR2022 to 17JUL2022 

2. Changes

(1) Within ticket validity, passengers may change to flights between Taiwan and Shanghai on/before 31AUG2022 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.

(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.

(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge.

(4) EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.

(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

1. Eligibility

Passengers holding EVA Air tickets (695) with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Toronto/Chicago / Houston:

(1) Ticket issue/reissue date: on/before 17MAY2022

(2) Ticketed travel date: 03SEP2021 to 01OCT2022

2. Changes

(1) Within ticket validity, passengers may change to the following route in accordance with the original booking class(RBD) and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:

A. EVA Air direct route flight: on/before 31DEC2022; or

B. Transfer via EVA Air flights to/from U.S.A/Canada Gateways (Seattle/ San Francisco/Los Angeles/ New York/ Vancouver) on/ before 31OCT2022 connecting Alaska Air (AS) /United Airlines (UA)/Jet Blue (B6)/ Air Canada (AC) or West Jet (WS) operated flights provided that destination remains unchanged.

If a transit hotel is needed for the selected transfer point, the cost so incurred will be borne by the passenger.

Please note that valid visa might be required for transferring through USA or Canada.

(2) Within ticket validity and destination remains unchanged, Premium Economy class passengers may change to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked in accordance with provision (1), the fare difference shall be refunded or to be paid by passengers accordingly, however, the reissue fee, difference of taxes/booking service fee will be waived for one transaction.

(3) Passengers who changed to connecting flights in accordance with the guidelines that wish to revert to direct route flights may be exempt from paying additional charge with the original RBD of the direct route flight for one transaction.

(4) Within ticket validity, if passengers request to change out of the scope of (1) or (2) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/taxes/booking service charge difference if any with the reissue fee waived for one transaction.

(5) If the cancelled flight were resumed afterwards, changed passengers may choose to change to the original date again without change fee.

(6) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

1. Eligibility

Passengers holding EVA (695)/UNI (525) Air tickets issued on/before 26APR2022 with confirmed booking of EVA/UNI Air International, cross-strait and Hong Kong/Macau flights through on/before 31DEC2022 that transferring at Taiwan.

2. Changes

(1) Within ticket validity, passengers may change in accordance with the following rules with no additional charge for one transaction

• Wholly EVA/UNI Air flights: same routing (city) and booking class (RBD).
• Itineraries with connecting interline segments: rebook the applicable carrier/RBD and/or change the transfer gateway in accordance with the fare routing provided the destination remains unchanged.

(2) Within ticket validity, if passengers change outside of scope of (1) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/tax/booking service charge difference if any, however the change fee may be waived for one transaction.

(3) EVA/UNI Air operated flights changed to codeshare flights or other carriers’ flight are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding the Booking Service Charge (BSC), it is non-refundable for partially used ticket. The unused BSC can only be refunded when the ticket is totally unused or consists of BSC imposed on a flight-coupon base.

(2) Tickets purchased from travel agencies should refer to the original issuing travel agent.

(3) Tickets purchased from EVA/UNI worldwide offices or EVA website, please contact EVA/UNI reservation and ticketing offices.

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA/UNI reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/ refunds.

8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/ DM...etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.

1.Eligibility

Passengers holding EVA Air tickets (695) with confirmed bookings of departure period falls between 30JUN2021~01JUL2022 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Amsterdam/Vienna.

2.Changes

(1) Within ticket validity, passengers change to the following route in accordance with the original booking class and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:

A.EVA Air direct route flight; or

B.Transfer via EVA Air flights to/from Europe (Except London) connecting Austrian Air(OS), British Airways(BA) or Air France(AF) operated flights provided that the destination remains unchanged.

(2) Within ticket validity, Premium Economy class passengers may change in accordance with the provision of (1) to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked. The fare differences shall be refunded or to be paid by passengers in accordance with the handling guideline of Aircraft Change, however, the change fee, differences of Booking Service Charge and taxes may be waived for one transaction.

(3) Any change out of scope of (1) - (2) above is considered as voluntary change and passengers may change in accordance with the fare rules without reissue fee for one transaction within ticket validity, the difference of fare/tax/Booking Service Charge results from the change should be paid by the passenger.

(4) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original date again without change fee.

(5) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3.Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge, it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2)For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for a refund.

4.For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5.If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6.Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7.Group passengers shall contact the original issuing travel agency for changes/refunds.

8.Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM...etc.

9.The fare difference or fees that previously charged will not be returned under any circumstance.

1. Eligibility

Passengers holding EVA Air tickets (695) with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Brisbane:

(1) Ticket issue/reissue date: on/before 12NOV2021

(2) Ticketed travel date: 10SEP2021 to 28FEB2022

2. Changes

(1) Within ticket validity, passengers may change into the flight/date on/before 31MAR2022 without reissue fee and additional charge of the fare/tax/booking service charge difference for one transaction provided the routing (city) and booking class remains the same.

For itineraries with connecting interline segments, rebook to other flight/date with the applicable booking class/interline carrier in accordance with the fare rule is permitted provided the destination (city) remains the same.

(2) Within ticket validity, if passengers change to a flight/date on/after 01APR2022 or out of scope of (1) above or change routing (city) or booking class, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/tax/booking service charge difference if any with the reissue fee waived for one transaction.

(3) EVA Air operated flights changed to codeshare flights or other carriers’ flight is not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.

9. Passengers who have been previously charged is not allowed to reimburse based on this bulletin.