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Changes/Refunds of EVA Air Tickets due to the Flight cancellation of EVA Europe Route (Nov 26 Updated)

Nov 26, 2021 published

1. Eligibility

Passengers holding EVA Air tickets (695) with confirmed bookings of departure period falls between 30JUN2021~31MAY2022 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Europe.

2. Changes

(1) Within ticket validity, passengers change to the following route in accordance with the original booking class and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:

A. EVA Air direct route flight; or

B. Transfer via EVA Air flights to/from Europe (Except London) connecting Austrian Air(OS), British Airways(BA) or Air France(AF) operated flights provided that the destination remains unchanged.

(2) Within ticket validity, Premium Economy class passengers may change in accordance with the provision of (1) to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked. The fare differences shall be refunded or to be paid by passengers in accordance with the handling guideline of Aircraft Change, however, the change fee, differences of Booking Service Charge and taxes may be waived for one transaction. The tax difference of London route will be refunded or collected subject to the cabin of service.

(3) Any change out of scope of (1) - (2) above is considered as voluntary change and passengers may change in accordance with the fare rules without reissue fee for one transaction within ticket validity, the difference of fare/tax/Booking Service Charge results from the change should be paid by the passenger.

(4) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original date again without change fee.

(5) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge, it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund.

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.

9. The fare difference or fees that previously charged will not be returned under any circumstance.



Sep 29, 2021 published

1. Eligibility

Passengers holding EVA Air tickets(695) issued/reissued on/before 29SEP2021 with confirmed booking during 30JUN2021 to 31DEC2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from London/Vienna/Amsterdam. 

2. Changes

(1) Within ticket validity, passengers may have one free change provided that:

A. Rebook to flights on/before 31JAN2022 with the same routing (city) and booking class (RBD) as originally ticketed; or 

B. Rebook to flights on/before 31DEC2021 via EVA Air operated flights of Paris with the same booking class (RBD) connecting Austrian Airlines(OS)/ British Airways(BA) or Air France(AF) operated flights provided that the destination remains unchanged. 

(2) Within ticket validity, Premium Economy passengers may rebook to Economy class or Business class for EVA flights transferring via Paris on/before 31DEC2021 , connecting Austrian Airlines(OS)/British Airways(BA) or Air France(AF) flights with refunding or paying the fare difference without change fee/Booking Service Charge difference for one transaction, provided that no Premium Economy Class service for the travel date.

(3) For passengers with connecting flights to/from the EVA gateways, within ticket validity, passengers may change into EVA operated flights to/from Paris  on/before 31DEC2021 provided destination remains unchanged, the change fee and the difference of Booking Service Charge may be waived for one transaction.

Premium Economy passengers to change into Economy class or Business class if no Premium Economy Class service for the travel date on/before 31DEC2021,  may follow the provisions as above with refunding or paying the fare difference without change fee/Booking Service Charge difference for one transaction.

(4) Within ticket validity, changes to flights on/after 01FEB2022 or any changes out of scope of (1) - (3) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/tax/Booking Service Charge difference, if any, with the reissue fee waived for one transaction. 

(5) EVA Air operated flights changed to codeshare flights or OAL flights out of the scope as above is not permitted. 

3. Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge, it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.

(2) For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.

(3) For tickets purchased from travel agents, please contact your travel agent for refund

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived. 

5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.

6. Award ticket and upgrade with mileages

For refunds, refund service charge will not be imposed.

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.

9. Passengers who have been previously charged is not allowed to reimburse based on this bulletin.

We urge all passengers to check the entry requirements and travel warnings before taking the flight, and follow the latest official regulations issued by the government of each country.