EVA Air will suspend all international transit services via Taiwan starting from 00:00 Taipei Standard Time (GMT+8) on March 24 (Tuesday) until April 30.
Due to the Official Announcement of COVID-19, passengers who hold tickets between straits or international issue by EVA/UNI please follow the Handling Guideline for Cancellation/Schedule Change as bellow.
In response to the CDC’s command center has announced the promotion of national tourism outbreak recommendations to the third level of warning, EVA Air has taken the following preventive measures on meal service to keep the safety of our passengers and the crew since January 28.
EVA Air temporarily suspends our Hello Kitty Jet service from 2020/04/01.
In response to the continued spread of COVID-19 (coronavirus), EVA Air has immediately taken the following preventive measures to keep our crew and passengers healthy and safe onboard.
EVA Air does not fly to Wuhan. Nevertheless, we are taking every precaution against the new coronavirus and making every effort to help prevent an epidemic. On all our flights to and from high-risk areas such as Mainland China, Hong Kong and Macau, we require crew members to wear sanitary masks and, after meals when they collect food trays from passengers, use gloves. If crew members on other routes encounter passengers who appear ill or seem to have a virus, they take precautions, wear masks and wash their hands frequently.
Passengers holding Premium Economy tickets issued on/before 23DEC19 and traveling BR25/26 flight on/after 19MAY20 that no Premium Economy class service available due to aircraft changed.
For passengers holding confirmed BR2005/2006 Belgium-Amsterdam shuttle bus tickets issued on/before 05DEC19 and traveling on/after 01FEB20 that no shuttle bus service available due to termination of bus service.